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Crest Cadillac - Service Center

Frisco, TX

4.4
265 Reviews

265 Reviews of Crest Cadillac - Service Center

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August 20, 2020

Gene (my service representative) was attentive and helpful. The loan car representative and the cashier were both friendly and competent. All service was done to my satisfaction I received my car ver More

by Jo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gene Reeves - service advisor
Aug 28, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 07, 2020

Always great 👍 customer service and dependable support from Crest Cadillac. Friendly staff and Excellent support from Paul Zuelder my Service Representative since 2009. Easy scheduling and great follow-u More

by chrishoward16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Zuelder
Aug 10, 2020 -

Crest Cadillac responded

Thank you for your positive review!

July 23, 2020

My service advisor Gene was very informative and called me as soon as my Escalade was ready. I was very happy to see How clean it was too! More

by texasrealtorkim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gene
Jul 24, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 23, 2020

Great service department and Shawn really takes care of his customers! Thank you! As I will be buying another car from Crest Cadillac soon when lease is up! More

by Lovetobeseen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Jul 24, 2020 -

Crest Cadillac responded

Thank you for your positive review!

July 17, 2020

Great help from Gene Reeves, he was helpful, knowledgeable and always kept in communication. Rating from 1 to 10 I could say 15 !!!!! Great service More

by Fercarr24
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Reeves
Jul 17, 2020 -

Crest Cadillac responded

Thank you for your positive review!

July 17, 2020

Exceptional customer service A truly top notch experience every time. My service advisor Gene Reeves along with the vehicle technicians are trained and skilled in the field. Tha More

by monica.giorgetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Jul 17, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 15, 2020

I took my XTS in for warranty work after the computer screen went south. Service Advisor Shawn Barron took care of the problem, had the screen replaced quickly , and I was back on the road in less than a More

by bly.jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
Jul 17, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

July 09, 2020

Always impeccable service love working with this dealership!!! Great attention to details nothing ever gets missed !! I will definitely be buying my next vehicle from these guys😉 More

by Valeriejatkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

July 04, 2020

The entire service team is wonderful. They are always courteous and quick to assist. It quickly puts customers at ease and relieves the stress and tension often felt when having to service a vehicle for More

by cmumph
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Jul 07, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 03, 2020

CTS Service Very friendly and professional. I have worked with Gene for many years and he has always taken good care of me, that's why I always return to Crest fo More

by Sylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Jul 03, 2020 -

Crest Cadillac responded

Thank you for taking the time to leave us a positive review!

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