Crest Cadillac - Service Center

We have been Crest customers for over 10 years, and have been satisfied with every aspect of the dealership, from sales to service. They are #1. been satisfied with every aspect of the dealership, from sales to service. They are #1. More

Logan our service advisor was very nice, polite and very helpful, resolved all issues with the car ,explained in details what went wrong. Great service experience. helpful, resolved all issues with the car ,explained in details what went wrong. Great service experience. More

My first service experience did NOT go well. I made an appointment for my first oil change and tire rotation and a paint coat. The service would take at least a day so I requested a loaner. They told me appointment for my first oil change and tire rotation and a paint coat. The service would take at least a day so I requested a loaner. They told me I would have to wait a couple of days to schedule the appointment so they could have a loaner car available. So I drove all the way into the dealership for my scheduled appointment, they told me it would take a bit to get my loaner car. After about 20 they told me there were 3 other people before me still waiting for a car, so it would be a long time. I told them I couldn’t wait any longer and I needed to get my car back. I had appointments I had to make. THE LOANER CAR WAS NOT AVAILABLE FOR 2 days!!! So I had to drive back in again!! I asked a couple of people to take my husbands name and phone number off the the account because i will be the one driving the car and taking care of it and it did not happen. They still sent the service review to my husbands cell phone. I looked to see if there was another dealer I could take my car to, but it was all the way down in Dallas. I hope the service gets better. More

Totally pleased with the service and especially my service mgr. Logan. I was able to get an oil change appointment within a few hours of my call and Logan made the experience great. Thank you. Mik service mgr. Logan. I was able to get an oil change appointment within a few hours of my call and Logan made the experience great. Thank you. Mike Wade More

I am so thrilled I bought my XT4 at Crest because of the amazing service.. 2 free details per year! Logan McPherson went over and above what I have experienced EVER having many cadillacs in my past. He fulf amazing service.. 2 free details per year! Logan McPherson went over and above what I have experienced EVER having many cadillacs in my past. He fulfilled my expectations 1000% and went over and above to make sure I was guaranteed satisfaction. He checked my car thoroughly several times to make SURE the work was done correctly and completely. He stands out as an outstanding asset to Crest and I hope you give this guy some kind of raise because frankly, you don't find quality like this often! Thank you More

Pleasant friendly helpful.We always enjoy our service Pleasant friendly helpful. We always enjoy our service visit with you.. Thank you for being prompt and helpful. We will return to Crest when we are Pleasant friendly helpful. We always enjoy our service visit with you.. Thank you for being prompt and helpful. We will return to Crest when we are ready for a new car in the future More

Greg and everyone else down to the service drive personnel that help me move my golf clubs from the loaner to my car was great. personnel that help me move my golf clubs from the loaner to my car was great. More

Great service, comfortable facility, all COVID-19 precautions taken. Easy access to/from facility. Plenty of people in service area to facilitate getting car into service promptly. precautions taken. Easy access to/from facility. Plenty of people in service area to facilitate getting car into service promptly. More

The appointment process was quick and easy. My service advisor walked me through the issue and how they would repair it. World class Professional service! advisor walked me through the issue and how they would repair it. World class Professional service! More

Gene was great as usual. Intake was quick. Service was completed much quicker than I anticipated. Only complaint is that this section of the survey requires 25 words or the survey won’t submit. Might co completed much quicker than I anticipated. Only complaint is that this section of the survey requires 25 words or the survey won’t submit. Might consider getting rid of the requirement. More