Crest Cadillac - Service Center

I came from out of town to a doctors appt. Told to be there at 7 it would take about four hours. Ended up getting my car back around 2:30. Had to sit in the waiting room after appointm Told to be there at 7 it would take about four hours. Ended up getting my car back around 2:30. Had to sit in the waiting room after appointment for three hours. More

Greg Vetrano is Amazing. We had a wonderful experience because of him. We absolutely will continue servicing and potential future purchase because of the fantastic customer w We had a wonderful experience because of him. We absolutely will continue servicing and potential future purchase because of the fantastic customer we reviewed from Greg. More

Excellent service. Shawn is always helpful and keeps my service needs up to date so I don't need to worry about my car having any issues. Shawn is always helpful and keeps my service needs up to date so I don't need to worry about my car having any issues. More

Chase definitely made an effort to take care of his customer even through a mistake was made. He genuinely wanted his customer experience to be positive and did his best. He was genuine and honest and customer even through a mistake was made. He genuinely wanted his customer experience to be positive and did his best. He was genuine and honest and made effort - the service manger was different story 100%, if he were one of my PMs and treated a customer (me) like he did, he would have been written up at the very least. His customer service skills were terrible, he treated the customer like I did something wrong and had an attitude acting like a petulant 5 year old child. I was offended by his attitude. More

horrible experience with the service here. Completely unprofessional and did not give timely updates and has been hard to work with Completely unprofessional and did not give timely updates and has been hard to work with More

I have nothing to add to this review. There no reason for this to be mandatory. I will not do a survey again that requires this. There no reason for this to be mandatory. I will not do a survey again that requires this. More

Shawn made sure I was taken care of. My initial appointment was somehow assigned to another Service Manager but all worked out after I had arrived and I was connected with Shawn. My initial appointment was somehow assigned to another Service Manager but all worked out after I had arrived and I was connected with Shawn. More

Samuel Dixon was outstanding. He took the time during this sale to ensure all of our questions and concerns were resolved in a very professional manner! While having warranty issu He took the time during this sale to ensure all of our questions and concerns were resolved in a very professional manner! While having warranty issues resolved he was also our point of contact letting us know the status of our new Escalade, ensuring each issue was corrected! He seems to truly cares about the individuals whom he is dealing with. My wife and I truly appreciated his personalized approach taken during the process of the sale! I personally feel Crest Cadillac is very fortunate to have such an individual representing the Crest organization! Thank You Samuel! More

I am VERY CONCERNED that the diagnostics of my vehicle at 146K miles showed 11 issues requiring immediate attention at a quote for $3400, however, unbeknownst to Crest Svs department I had majority of those 146K miles showed 11 issues requiring immediate attention at a quote for $3400, however, unbeknownst to Crest Svs department I had majority of those svs completed at the 145K mile at another local location. Seriously?! Will never be able to trust this dealership again. Do better. Only redeeming quality of service was Bryan Oldham. He was and has always been great. More

Greg always takes the time to explain everything going on with my car. He’s professional, courteous, and knowledgeable. with my car. He’s professional, courteous, and knowledgeable. More