Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
606 Reviews of Crest Cadillac - Service Center
Sort by
June 09, 2025
Service took a little longer than expected, but overall it was a great experience. Staff is very friendly and helpful. it was a great experience. Staff is very friendly and helpful. More
by MONIQUEMSMITH27
Verified CustomerEmployees Worked With
June 09, 2025
The work was done in a timely manner. The staff was pleasant and the waiting room was clean. The staff was pleasant and the waiting room was clean. More
by Brent,Gayle
Employees Worked With
June 09, 2025
It was informative and helpful. I appreciate you guys for getting everything done in one day. I appreciate you guys for getting everything done in one day. More
by shirley5
Employees Worked With
Other Employees :
Monica who was amazing.
June 08, 2025
Wonderful service - and very attentive in giving me updates on how far along my car was into the maintenance and when it would be done.! updates on how far along my car was into the maintenance and when it would be done.! More
by CLARISSA.LUCKEY
Employees Worked With
June 08, 2025
Monica, the service tech spoke politely and direct. She was very kind and compassion. I was comfortable with Cadillac service and they did a good job. Thank you Monica! She was very kind and compassion. I was comfortable with Cadillac service and they did a good job. Thank you Monica! More
by CYNT_PUMPKIN
Employees Worked With
June 08, 2025
I have depended for many years on Crest for keeping my Cadillac in top shape, and am pleased with their service: the courtesy of the management, the clear explanation of the work to be performed and the s Cadillac in top shape, and am pleased with their service: the courtesy of the management, the clear explanation of the work to be performed and the skill of the technicians. More
by KRKRISHNAN007
Employees Worked With
June 08, 2025
We called Monica she answered and said for me to come in and she explained what was the reason for the tape to be on top of my car. She explained and corrected the issue immediately, thanks Monica and she explained what was the reason for the tape to be on top of my car. She explained and corrected the issue immediately, thanks Monica More
by BRSTONE22
June 05, 2025
Poor service and not competent. Logan (he service adviser and shop manager) provided an erroneous diagnostic on my car and installed a 900.00 part that didn't resolve the problem as Logan (he service adviser and shop manager) provided an erroneous diagnostic on my car and installed a 900.00 part that didn't resolve the problem as he said it would He demanded that I was responsible for the cost. I challenged him regarding the part he installed that didn't fix the issue. He then told me, "To fix my car, it would cost 3600.00 based on what his tech told him. His cost quickly went from 900.00 to 3600.00. I was trying to give Logan the benefit of the doubt and trust his assessment. I told him I would circle back later to get the job done; however, I was not going to pay for that 900.00 parts that his said would fix the problem, but it did not. He continued to pressure me demanding that I was responsible for the 900.00 cost. I told him I would report him to his manager if he continued to pressure me about paying for a service that did not resolve the issue. He said to me, "go right ahead in addition to telling me this conversation is not going anywhere. He disrespected me as a 62-year-old and Logan showed no respect for me as his elder nor for a long-time customer by auguring with me and telling me that I was a problem customer just because I challenged him regarding the poor service he rendered. He then abruptly told me my car would be sent to the wash and will be waiting for me to pick up. Logan gets a 1 star and I hope his manager James sees this message. I was charged 214.00 that I demand back because Logan and his team did not perform a proper diagnostic to determine what was initially going on with car. Apparently, they just slapped a part on with accessing identifying the real problem first More
by Lj3844_jj
Employees Worked With
