Crest Cadillac - Service Center

2nd time I have had an issue with the service department I went to Crest Cadillac in Plano because there was a TSB on my vehicle. After the car had been there for a day they called and said they heard the n I went to Crest Cadillac in Plano because there was a TSB on my vehicle. After the car had been there for a day they called and said they heard the noise described, but didn't feel it was loud enough to warrant being covered by the TSB. I contact Cadillac who opened up a case for me and was unable to get in touch with Crest so she helped me locate another dealership (Sewell) that repaired my vehicle under the TSB with no issue at all. I will never use Crest again nor will I buy a car from them again. This is the second time I've had an issue with their service department. Sewell is not close to me at all but I will make the drive for the excellent service. More

GREAT job ! Bryan Oldham did a GREAT job handling all the details of my recent service visit. Straight talk, timely communication, car ready when promised. I hig Bryan Oldham did a GREAT job handling all the details of my recent service visit. Straight talk, timely communication, car ready when promised. I highly recommend this service department. More

Great service! Paul Z took the time to research my vehicle and give us info that had not been relayed to us by another Cadillac dealership. Paul was extremely effici Paul Z took the time to research my vehicle and give us info that had not been relayed to us by another Cadillac dealership. Paul was extremely efficient and got my CTS repaired quickly! Everytime I have been to Crest Cadillac it has been a great experience! We live in Mesquite and have a closer Cadillac dealership but we will go to Crest every time! Worth the drive for great service! Thank you so much! More

Excellent The service adviser very friendly.i will continue to use the same deadler and adviser who have serving my car on my last service.I receive excellent s The service adviser very friendly.i will continue to use the same deadler and adviser who have serving my car on my last service.I receive excellent service each time I take my car in for service. The employees are very friendly, helpful, and are always willing to answ... More

Simply the Best The service managers at Crest Cadillac, truly provide the best in quality service and professionalism. They are customer focused, very knowledgeable, The service managers at Crest Cadillac, truly provide the best in quality service and professionalism. They are customer focused, very knowledgeable, and trustworthy. I have always had a positive experience. More

Always pleased! Friendly and professional! I have been using Crest since I bought my 2008 xxx in 2010 as a used car from another dealer. But my service and warranty coverage has all been done I have been using Crest since I bought my 2008 xxx in 2010 as a used car from another dealer. But my service and warranty coverage has all been done at Crest. Gene Reeves in service has been my service adviser the entire time and I'm very happy with that. He always makes sure I am 100% satisfied. He helps me with every issue I bring up and never pressures me into service that I know I don't need. I have been using car dealers for over 30 years and Crest is one of, if not the best dealership I have used. Not only will I recommend Crest but I will be sure they ask for Gene to help them! Thank you for making every visit friendly and professional! More

Was an extremely pleasant experience From scheduling to the delivery of my vehicle back to my place of employment, a great experience. I was kept in the loop with what they were doing wit From scheduling to the delivery of my vehicle back to my place of employment, a great experience. I was kept in the loop with what they were doing with my car. Definitely would recommend to others. More