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200 Reviews of Crest Cadillac - Service Center
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August 06, 2019
Great Service Advisor I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. He offered to send road side service but I was able to start the car after charging it for about an hour and drove into the dealership. Bryan immediately got me in and offered to drive me to work. I have never had to worry about my Escalade's service when I leave it in Bryan's care. The service performed by the service technicians has always been top notch. As far as that goes everyone at Crest has been great to work with. Tremendously Satisfied More
by SLCSatisified
September 27, 2018
Terrible Service!!! I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have r I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have run flats and was told it was safe to drive on the flat. I was put in touch with a service guy named Bryan. Bryan told me not to bring my car in because he did not have my tire in stock and actually the tire was backordered from manufacturer. He also indicated that he was not going to authorize a loaner due to the extent of time it might take to get a loaner. This part I understood. What I did not understand was his unwillingness to help guide me through what to do. I asked him about a similar tire in another brand. He told me, “I don’t have any tires in your size in stock”! Really? In all of DFW not a single tire in my size? Then he proceeded to tell me to get a tire from Discount Tire! Unbelievably terrible service. Bryan could care less that I was stranded and did not know what to do about getting a tire. He was rude and very unprofessional. I asked to speak with manager but had to leave a message which was never returned. I will NEVER buy another car from Crest Cadillac!! More
by samm
Employees Worked With
Bryan
August 11, 2018
AWESOME!! Gene Reeves has been handling my aut service since 1999 when I bought my first car there, a 1999 Isuzu Trooper. Then a 2004 Escalade, a 2014 SRX, a 20 Gene Reeves has been handling my aut service since 1999 when I bought my first car there, a 1999 Isuzu Trooper. Then a 2004 Escalade, a 2014 SRX, a 2016 CT6, a 2017 XT5, and now a 2017 CT6. I've NEVER had anything to even think about being upset over. Top shelf service department, top shelf sales experiences. More
by Chuck Fleischer
Employees Worked With
Gene Reeves, Dan Meeks., David Sung
March 09, 2018
Unsatisfied "Certified" Used Escalade, Really! I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured t I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured that the squealing would stop after a day or so. I took the vehicle home at night, so I didn't notice that my tires were bald until the next day. I had to take it back a couple of days later to get the tires replaced. I also asked them to check the brakes again, because the squealing was getting worse. Since then, I have been back a total of 3 times with no results. The Service Mgr was nice, but I have very little confidence that they put my vehicle through certification process or did any of the detailed inspections that I was promised. I am definitely not satisfied with the service or the results that I have received at the Crest Cadillac of Frisco. They have basically told me that there is nothing that they can do and that I have to live with the loud squealing that comes from my vehicle every time I stop (it sounds like a bus). Very unsatisfied, N. Taylor More
by Nmactaylor11
Employees Worked With
Salesman was Jolly George, who was very nice and helpful. On my last visit to the Crest Service Dept, I called the Svc Mgr, but still did not get the results that were promised and expected.
January 18, 2017
HORRIBLE Overall horrible. From the scheduling department on the phone, to the service advisor to the service manager. A complete joke for a Cadillac dealershi Overall horrible. From the scheduling department on the phone, to the service advisor to the service manager. A complete joke for a Cadillac dealership. What a shame. This dealership will make a bad name for Cadillac. More
by mom1212
Employees Worked With
shawn barron and the head service manager who didnt even introduce himself to me
October 05, 2016
Bad Service from the Service Manager If you plan on getting decent service from Crest's service department, you need to buy the vehicle from them. I bought a used 2012 Escalade with 15k If you plan on getting decent service from Crest's service department, you need to buy the vehicle from them. I bought a used 2012 Escalade with 15k miles left on warranty and the truck needed a lot of work after I drove it for a few weeks. After my 10 visit of having to badger them to fix things under warranty, I still had not gotten my front struts replaced or a whistling sound coming from the engine. I would just get told that the struts have to be dripping onto the floor and it didn't matter that it was 90% leaked out all over the parts near by. They also kept saying they could not find the whistle sound even though I could here it with the radio on. I had to involve GM on the struts and they extended the warranty because Crest refused to do anything to help before the warranty was up. Right after the warranty was up, the whistled turned out to be a $500 oxygen sensor that Goodyear found and replaced. The Struts didn't fail 100% for several month after my warranty was up. I called GM first expecting a fight from Randy and Mary. One shock was 100% failed and the truck was un driveable because of the bounce created by the failure. Crest, after speaking to GM, agreed to replace the one for $100 and refused to fix the other. The Escalade would never drive correct with 1 new and one that was about to go out 100% in a month or 2. Randy agreed that was how close it was but he was absolutely not going to help me. I got back with GM and they said Crest was flat out not going to help, so I pleaded with them to help me on the labor and I would buy the part since I saw that 1 AC Delco Strut was $300 online. Randy/Mary came back and said they would give me a 20% discount on the already quoted $749 (one strut) The total came out to $716 so I can only assume they raised the price then gave 20%. Thanks for that. I do not feel like I was handled correctly but they are very satisfied and the BBB wasn't much help either. Randy or any service advisor never came out to talk to me on all the visits when I came to pick up my truck - Didn't want to explain why they were not going to help me for different items. My last visit to pay from the struts was no different. I gave my service advisor a zero on a hand help, and Randy appeared from no where to confront me on it. He said "Why did you give your service advisor a zero?" I said "I gave that zero to you, I didn't know I had a service advisor other than that" Randy then told me they don't deserve a zero. I explained why they do deserve one and he turned and walked off in a huff without saying good bye. I have never been screwed by such a prominent company like Crest and certainly never been treated like a second class citizen either. I am very disappointed and plan on telling as many people as possible for the way they handled everything. On the good side, I have friends that have paid full price for expensive cars from Crest and they are treated like royalty and given everything possible up and above the norm. I won't be one of those people, because Crest lost a customer for life because of the way they handled someone that bought one of their trucks used and just wanted that same level of service I assumed I would get from them. Randy was extremely unwelcoming and Mary hid from me the entire time and not once got involved even though GM told me to work with her directly. I would write a letter to the Owner but I have already heard that is a dead end as well. I guess Sewell is the only choice going forward... More
by Craig Denton
Employees Worked With
Randy, Mary Chandler
August 30, 2016
Service Center A Major Trust Issue I purchased an Escalade from the Pre-Owned Department of Crest Cadillac of Frisco. The Only good experience since purchase (Feb. 2016) is that the veh I purchased an Escalade from the Pre-Owned Department of Crest Cadillac of Frisco. The Only good experience since purchase (Feb. 2016) is that the vehicle is awesome. The sales experience was horrible with items that should have been brought to my attention, were never mentioned resulting in multiple trips to right their wrongs. Without an ultimatum this place does nothing to help. First trip back to replace a faulty leaking tire resulted in a change of tires-nice. Then they smashed the rear of my vehicle parked it in a manner as to not give me a vantage point to see, but I happened to open up the rear door and the middle of the rear bumper was destroyed from vehicle collision. I had to argue for an entire hour to have them replace it. Of course they would have been happy if I had driven off their property first from their handling of this. Next trip to service they after they did the 6 month service someone manged to steal my GPS disc out of the car that their own assistant manager noted was in the car when I dropped it off. 3 1/2 weeks later they did not even give me a courtesy reply as to what they are going to do. So I called the Police and as of today they will be investigating the $400 (according to Crest) that they said it would be to replace. and would I be willing to pay for half. Can you imagine their audacity. Besides from GM direct the same disc is $150.!!!! Once this is settled I would never use this Dealership ever again and the 1300 people that are in my office will not either if the ask me> Vinny More
by Totally Unsatisfied
Employees Worked With
Mary Chandler
May 09, 2016
Florida Service Customer We purchased our SRX in Florida and drove to Texas 4/6/2016. On our way the service engine light came on and at our arrival in Dallas called Crest for We purchased our SRX in Florida and drove to Texas 4/6/2016. On our way the service engine light came on and at our arrival in Dallas called Crest for service. At 9am. 4/7, I took our car to Crest and received the best service experience, coordinated by Paul Zugelder. Not only was the engine problem corrected, but an oil filter leak was found and corrected. I have tried to give this positive customer feedback directly to Cadillac, but my survey will not complete. I would rate Crest a 10+ and Paul Zugelder a 20+for our experience. More
by service pro
Employees Worked With
Paul Zugelder, Mary Chandler
March 31, 2016
Benchmark service I purchases a 2009 Cadillac cts on 3/9/16, and had some issues needed fixed, and I can't that Crest Cadillac enough for there epecable service on my v I purchases a 2009 Cadillac cts on 3/9/16, and had some issues needed fixed, and I can't that Crest Cadillac enough for there epecable service on my vehicle, they made everything correct.There Dealership stands behind what they say, I appreciate doing business with a Outstanding Class operation. I will recommend everyone I know to see these awesome people at this Dealership. More
by harleyman60
Employees Worked With
Justin Villa, Gene Reeves, Mary Chandler
December 31, 2015
Amazing Service!!!! We bought our new Escalade from Crest and the sales team was great however the reason we decided to purchase our new car here was because the amazing We bought our new Escalade from Crest and the sales team was great however the reason we decided to purchase our new car here was because the amazing service! We use the service advisor Paul and they always go above and beyond picking up my car for service while leaving a loaner car and taking care of all of my concerns. Once when I was pregnant I locked my keys in the car and they send someone to help me get into my car! They are so helpful and go above and beyond but ask for Paul Z in service! Highly recommend him! More
by AprilParker
Employees Worked With
Paul Zegalder
