Crest Cadillac - Service Center

Exceptional customer service A truly top notch experience every time. My service advisor Gene Reeves along with the vehicle technicians are trained and skilled in the field. Tha A truly top notch experience every time. My service advisor Gene Reeves along with the vehicle technicians are trained and skilled in the field. Thank you More

I took my XTS in for warranty work after the computer screen went south. Service Advisor Shawn Barron took care of the problem, had the screen replaced quickly , and I was back on the road in less than a screen went south. Service Advisor Shawn Barron took care of the problem, had the screen replaced quickly , and I was back on the road in less than an hour. Fast, friendly, courteous service. More

Always impeccable service love working with this dealership!!! Great attention to details nothing ever gets missed !! I will definitely be buying my next vehicle from these guys😉 dealership!!! Great attention to details nothing ever gets missed !! I will definitely be buying my next vehicle from these guys😉 More

The entire service team is wonderful. They are always courteous and quick to assist. It quickly puts customers at ease and relieves the stress and tension often felt when having to service a vehicle for courteous and quick to assist. It quickly puts customers at ease and relieves the stress and tension often felt when having to service a vehicle for a mechanical issue, missing work, etc. I’ve been impressed with every visit. More

CTS Service Very friendly and professional. I have worked with Gene for many years and he has always taken good care of me, that's why I always return to Crest fo Very friendly and professional. I have worked with Gene for many years and he has always taken good care of me, that's why I always return to Crest for all my needs. More

Gene Reeves has been our service rep ever since we have been dealing with Crest. He is one of the reasons we have stayed with them. ('99olds 88,'15ATS,and now '18XT5) been dealing with Crest. He is one of the reasons we have stayed with them. ('99olds 88,'15ATS,and now '18XT5) More

Gene was outstanding to work with, kept me updated throughout the repair process and exceeded my expectations. I will have my car serviced by Crest in the future! Thanks throughout the repair process and exceeded my expectations. I will have my car serviced by Crest in the future! Thanks More

Best Cadillac dealership I have ever been to. I have been to many across the country. The service was amazing and done in a very fast time. Paul was amazing at keeping us updated and letting us know what was to many across the country. The service was amazing and done in a very fast time. Paul was amazing at keeping us updated and letting us know what was going on. This experience has made this my dealership. I will not go anywhere else. More

This team is top-notch. Having experiences with both BMW and Lexus...hands down, this group has them beat with emphasis on attention to detail, customer sat, care and pride in their work. Logan, Clayton an and Lexus...hands down, this group has them beat with emphasis on attention to detail, customer sat, care and pride in their work. Logan, Clayton and the entire team go out of their way, days-off, etc to care for the little things. Great service group. Great culture. Great experiences. Tks Crest! More

Terrible service Steer clear of this dealership. I leased a 2016 Cadillac CT6 and returned it with less than 35,000 miles after 39 months.  The front tires had been re Steer clear of this dealership. I leased a 2016 Cadillac CT6 and returned it with less than 35,000 miles after 39 months.  The front tires had been replaced, the back tires weren't.  I'm being charged over $1,700 for excess wear because the tread didn't match. Now mind you I took the car in to get the alignment redone twice in the last year, and Crest told me there was nothing wrong with the alignment, so the tires wore unevenly.  This is my 4th lease car (1st through GM) I've never had a charge at the end of the lease until this ridiculousness. The car had issues from the beginning. When I first bought the car it was shifting rough in 1st gear When I took it back a service dept representative told me to "let you husband take the care out and really drive it".  There were numerous noises and breakdowns that were never fixed, always told there was nothing wrong with the car even though friends would get in the car and ask what that noise is...I reiterate, steer clear of this dealership. More