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Crest Cadillac - Service Center

Frisco, TX

2.7
200 Reviews

200 Reviews of Crest Cadillac - Service Center

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September 02, 2020

Pleasant friendly helpful.We always enjoy our service Pleasant friendly helpful. We always enjoy our service visit with you.. Thank you for being prompt and helpful. We will return to Crest when we are More

by Lvlink123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Oldham
Sep 03, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

September 01, 2020

Greg and everyone else down to the service drive personnel that help me move my golf clubs from the loaner to my car was great. More

by hestradajr2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

August 28, 2020

Great service, comfortable facility, all COVID-19 precautions taken. Easy access to/from facility. Plenty of people in service area to facilitate getting car into service promptly. More

by JMGibbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves, Asst Svc Mgr 5 stars
Aug 31, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

August 25, 2020

The appointment process was quick and easy. My service advisor walked me through the issue and how they would repair it. World class Professional service! More

by SCW62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Aug 28, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 20, 2020

Gene was great as usual. Intake was quick. Service was completed much quicker than I anticipated. Only complaint is that this section of the survey requires 25 words or the survey won’t submit. Might co More

by Sscaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene
Aug 28, 2020 -

Crest Cadillac responded

Thank you for your feedback!

August 20, 2020

Gene (my service representative) was attentive and helpful. The loan car representative and the cashier were both friendly and competent. All service was done to my satisfaction I received my car ver More

by Jo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gene Reeves - service advisor
Aug 28, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 07, 2020

Always great 👍 customer service and dependable support from Crest Cadillac. Friendly staff and Excellent support from Paul Zuelder my Service Representative since 2009. Easy scheduling and great follow-u More

by chrishoward16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Zuelder
Aug 10, 2020 -

Crest Cadillac responded

Thank you for your positive review!

July 23, 2020

My service advisor Gene was very informative and called me as soon as my Escalade was ready. I was very happy to see How clean it was too! More

by texasrealtorkim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gene
Jul 24, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 23, 2020

Great service department and Shawn really takes care of his customers! Thank you! As I will be buying another car from Crest Cadillac soon when lease is up! More

by Lovetobeseen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Jul 24, 2020 -

Crest Cadillac responded

Thank you for your positive review!

July 17, 2020

Great help from Gene Reeves, he was helpful, knowledgeable and always kept in communication. Rating from 1 to 10 I could say 15 !!!!! Great service More

by Fercarr24
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Reeves
Jul 17, 2020 -

Crest Cadillac responded

Thank you for your positive review!

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