Crest Cadillac - Service Center

I service my CTS consistently at this dealership and overall happy with the service, Brent did great job with my recent service and flat tire. However, they need to work on the overall communication/coo overall happy with the service, Brent did great job with my recent service and flat tire. However, they need to work on the overall communication/coordination since originally my car was assigned to Monica who was actually out of the office for a week and a half, not sure how that happened which caused some confusion and delays until Brent took over. Another issue they need to work on, lack of loaner cars when it is truly an emergency such as flat tire. More

Logan McPherson has always been great to work with. He is the main reason we continue to trade here. I have recommended Crest Cadillac to several people. the main reason we continue to trade here. I have recommended Crest Cadillac to several people. More

Great service. Shawn Barron always takes good care of us. I was especially pleased this time because they found the source of my rattle and fixed it and now my XT5 drives like a Cadillac should...very quietl I was especially pleased this time because they found the source of my rattle and fixed it and now my XT5 drives like a Cadillac should...very quietly. Shawn always listens and then follows through. Every Cadillac service department needs a a Shawn Barron. More

Always get the best service at Crest Cadillac! The service department has been great to work with they always take care of everything for me! service department has been great to work with they always take care of everything for me! More

We have been Crest customers for over 10 years, and have been satisfied with every aspect of the dealership, from sales to service. They are #1. been satisfied with every aspect of the dealership, from sales to service. They are #1. More

Logan our service advisor was very nice, polite and very helpful, resolved all issues with the car ,explained in details what went wrong. Great service experience. helpful, resolved all issues with the car ,explained in details what went wrong. Great service experience. More

My first service experience did NOT go well. I made an appointment for my first oil change and tire rotation and a paint coat. The service would take at least a day so I requested a loaner. They told me appointment for my first oil change and tire rotation and a paint coat. The service would take at least a day so I requested a loaner. They told me I would have to wait a couple of days to schedule the appointment so they could have a loaner car available. So I drove all the way into the dealership for my scheduled appointment, they told me it would take a bit to get my loaner car. After about 20 they told me there were 3 other people before me still waiting for a car, so it would be a long time. I told them I couldn’t wait any longer and I needed to get my car back. I had appointments I had to make. THE LOANER CAR WAS NOT AVAILABLE FOR 2 days!!! So I had to drive back in again!! I asked a couple of people to take my husbands name and phone number off the the account because i will be the one driving the car and taking care of it and it did not happen. They still sent the service review to my husbands cell phone. I looked to see if there was another dealer I could take my car to, but it was all the way down in Dallas. I hope the service gets better. More

Totally pleased with the service and especially my service mgr. Logan. I was able to get an oil change appointment within a few hours of my call and Logan made the experience great. Thank you. Mik service mgr. Logan. I was able to get an oil change appointment within a few hours of my call and Logan made the experience great. Thank you. Mike Wade More

I am so thrilled I bought my XT4 at Crest because of the amazing service.. 2 free details per year! Logan McPherson went over and above what I have experienced EVER having many cadillacs in my past. He fulf amazing service.. 2 free details per year! Logan McPherson went over and above what I have experienced EVER having many cadillacs in my past. He fulfilled my expectations 1000% and went over and above to make sure I was guaranteed satisfaction. He checked my car thoroughly several times to make SURE the work was done correctly and completely. He stands out as an outstanding asset to Crest and I hope you give this guy some kind of raise because frankly, you don't find quality like this often! Thank you More