Crest Cadillac - Service Center

Gene has been my service rep for almost 10 years now--his level of service is second to none and went out of his way to allow alternative solutions to identify a problem with my wiring that was draining my b level of service is second to none and went out of his way to allow alternative solutions to identify a problem with my wiring that was draining my battery. More

Shawn Barron in service is fabulous! Great customer service and attention to detail. Like vistan old friend, I know I will be well taken care of. service and attention to detail. Like vistan old friend, I know I will be well taken care of. More

Crest Cadillac Frisco service center has always provided superior service. There friendly and knowledgeable staff make you feel comfortable bringing your vehicle there for service and know that it will be h superior service. There friendly and knowledgeable staff make you feel comfortable bringing your vehicle there for service and know that it will be handled correctly and in a timely manner. More

My dealership is the best with excellent services. My Service manager Paul Zugelder was phenomenal. He was very efficient, effective, and productive!!! Thank you Paul for your amazing customer servic Service manager Paul Zugelder was phenomenal. He was very efficient, effective, and productive!!! Thank you Paul for your amazing customer services. More

I am disappointed with Crest Caddilacs service.First they took most the day to diagnose the issue with my car and then they lie when they were suppose to be done with it which was Saturday. The service rep s took most the day to diagnose the issue with my car and then they lie when they were suppose to be done with it which was Saturday. The service rep said it would be done on Saturday.She was at work that day so another rep was suppose to call me when it was rwdy for pickup. He never calledHe told the rep who handled the cars repair that he called and left a voice mail. He lied there was no voice mail. So I had to call the dealership and have them send an urgent message to thr repto call me back. She called to say it was reqdy. I told her what had transpired;she said she was sorry for the mixup but that was already too late. I will not trust this dealership agian least of which the reps. More

Paul was very accommodating of my needs regarding my Cadillac. He made sure the services that were required and the detailing of my vehicle were taken care of. Cadillac. He made sure the services that were required and the detailing of my vehicle were taken care of. More

First time using roadside assistance and finally got a hold of Shawn. As soon as he found out I needed help sent Crest representative to troubleshoot my problem and take care of it in my garage. hold of Shawn. As soon as he found out I needed help sent Crest representative to troubleshoot my problem and take care of it in my garage. More

Great service and always get a car wash . Ask for Gene Reeves as a service writer. He knows his stuff and is a straight shooter. Waiting area is very clean and comfortable. Reeves as a service writer. He knows his stuff and is a straight shooter. Waiting area is very clean and comfortable. More

my service was fast I like the way they communication . when my car was done the communication was well they let me know everything that I needed any different repairs I need my car. when my car was done the communication was well they let me know everything that I needed any different repairs I need my car. More

Shawn Baron provided excellent customer service! He made sure that my vehicle was taken care of and in and out quickly and I truly appreciate it. sure that my vehicle was taken care of and in and out quickly and I truly appreciate it. More