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Crest Cadillac - Service Center

Frisco, TX

2.7
200 Reviews

200 Reviews of Crest Cadillac - Service Center

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December 27, 2020

Truly the best customer service experience anywhere . We were treated like royalty. Every person anticipated our needs. it is great seeing every person’s professional approach to their job to ensure custome More

by MHOkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Dec 28, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

Dec 28, 2020 -

MHOkie responded

It seems like most places you go to, the good customer service ends after purchase....not at Crest Cadillac. We were treated like royalty. Every person in the service department anticipated our needs. It is great seeing every person’s professional approach to their job to ensure customer satisfaction.

December 24, 2020

My service advisor Gene was awesome!! He kept me informed the entire time about my repairs being done and was very informative. Customer for life!! More

by dcherrytxfb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene
Dec 28, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 23, 2020

Crest services are great, very clean environment. Great customer services. Service technician is very thorough providing repair information. Also provided recommendations and washed vehicle Sincere regar More

by bush_0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

December 23, 2020

The service met expectations of being timely and efficient. However, I would appreciate if Crest employees would properly wear masks. Car wash was sloppily done More

by nick5110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Dec 28, 2020 -

Crest Cadillac responded

Thank you, Nick, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not and that you did not feel comfortable during your visit to our store. We assure you that the health and safety of our customers and staff are our top priorities, and we are following all CDC, state, and local guidelines. You can learn more about the measures we are taking to ensure a safe and clean environment at https://www.crestcadillactx.com/news/updates.htm, or reach out to James Freel at Jfreel@vtaig.com to discuss your experience further.

December 22, 2020

Greg Vetrano has always been nothing but a gentleman and provides superior customer service every time. He is the reason I keep coming to Cadillac! More

by PH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Dec 23, 2020 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

December 17, 2020

This was the best experience that we have ever had when dealing with car repair. Our representative Monica Toombs did an excellent job by keeping us in the loop about what’s going on with our car and what More

by Krryrss1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
Dec 21, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

December 16, 2020

I had a great experience at Crest Cadillac in their service area. Everyone was friendly and there to make the experience the best it could be. My advisor Gene Reeves was so helpful and answered all of More

by Safeaquaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Dec 21, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

December 10, 2020

I received an excellent service on my escalateThey did a I received an excellent service on my escalate They did a great job Now my truck is working perfectly Thanks to crest cadillac I’ll see you More

by Noe Perales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
Dec 11, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 04, 2020

Crest Cadillac does wonderful service and all their employees are very professional and friendly. Their prices are more reasonable then other Cadillac dealers I had gone to in the past. I won't take m More

by carolek6065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Dec 07, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 03, 2020

I have had Greg as my service advisor since I bought the car. This latest service was excellent which I have come to expect. Greg and I work very well together which keeps me coming back for service on my More

by jack ayers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano - Assistant Service Mgr.
Dec 04, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

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