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Crest Cadillac - Service Center

Frisco, TX

4.7
439 Reviews
Call Service Center (469) 919-5551

439 Reviews of Crest Cadillac - Service Center

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April 04, 2025

Very courteous, prompt, clean waiting room, service advisor ( Greg) was informative on the time of completion, and met all of my expectations. Definitely a ten across the board. More

by rick@p2emulsions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was Greg
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April 03, 2025

Very good app used for communication of suggested maintenance to choose from, comfortable waiting area, and good Alto ride service to get home, and back once car is ready. More

by jeff.gutknecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Oldam
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for your great review! We're thrilled to hear that our app made communication about maintenance easy and that you had a comfortable experience in the waiting area. We're also glad the Alto ride service was convenient for you. We appreciate your feedback and look forward to assisting you again soon!

April 03, 2025

I have been a customer for over 10 years. Always a good experience in the service department. Keep up the good work. More

by bprice50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Bonin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for being such a loyal customer! We truly appreciate your continued trust in our service department over the years. It's great to hear that you've consistently had a positive experience, and we’ll keep working hard to maintain that. Thanks again for your support!

April 03, 2025

We had thermostat issue. We got the car quickly in and everything got fixed within a day. Overall very happy with Cadillac service. Logan was great. More

by VALMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that the thermostat issue was quickly addressed and resolved within a day. It's great to know that Logan provided excellent service. We truly appreciate your trust in Cadillac service and look forward to helping you again in the future!

April 03, 2025

Chris and the service team is always professional and extremely helpful. They run a very efficient operation. More

by CHANDRAMCQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brintnall
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Chris and the service team consistently provide professional and helpful service. We truly appreciate your feedback and are happy to know that our team’s efficiency makes a difference in your experience. Looking forward to assisting you again!

April 02, 2025

Shawn did a great job. My car was taken care of and returned to me as promised. More

by CARLENE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of the others but everyone was great.
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We're glad to hear that Shawn took great care of your car and that everything was returned as promised. We appreciate your feedback and look forward to serving you again in the future!

April 02, 2025

Why do I pay extra for using my credit card, it’s better with no charge More

by STAYMAN_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for your feedback! We understand that additional fees can be frustrating. We do offer other payment options that don't include this fee, and we'd be happy to discuss those options with you during your next visit. We appreciate your understanding and look forward to serving you again!

April 02, 2025

Arman is outstanding. Great people, facility, etc all around. Very clean and professional. My car came back looking great More

by JESRAMSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arman
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Arman and our team provided you with such a great experience. We take pride in maintaining a clean and professional environment, and we're happy your car came back looking great. We look forward to serving you again in the future!

April 01, 2025

Lincoln was a pleasure to work with! His communication skills are excellent and was very honest and relatable. Felt safe with my car in his hands. Workmanship was top notch! More

by KYLER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lincoln
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Apr 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Lincoln made such a positive impression with his excellent communication, honesty, and relatability. It's great to know you felt confident in his care and that the workmanship met your expectations. We’ll be sure to pass along your kind words to him—he’ll be happy to hear it!

April 01, 2025

Service is platinum level. Always responsive and able to promptly schedule. Turnaround time is quick. More

by MARK@MCQUAIDMD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ybarra
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Apr 02, 2025 -

Crest Cadillac responded

Thank you for the amazing feedback! We're thrilled to hear that you've had such a positive experience with our service. We strive to provide platinum-level service, and it’s great to know that we've met your expectations with responsiveness and quick turnaround times. We look forward to continuing to serve you!

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