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Crest Cadillac - Service Center

Frisco, TX

4.7
428 Reviews

428 Reviews of Crest Cadillac - Service Center

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March 31, 2025

Charles from parts department went far and beyond to take care of me. Thank you More

by procarebns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Logan was great! I give him a 10 with out a doubt! Good job Logan! More

by RMINER0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
March 31, 2025

Should not take over 2 weeks to get a loaner car when my car has a check engine light on and is under warranty. The thermostat quit working as did the A/C. When was the last time you drove a car for 2 weeks More

by JERRY_L_MCNEILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs. 4
March 31, 2025

Very helpful staff. Quote was detailed and they explained everything clearly. Work was done quickly and process was very smooth. More

by ANDREWEMORYLOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Great and quick service! Love working with Arman, he provides great customer service. Will recommend 100%. More

by Homero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
March 31, 2025

The service at Creat was fabulous. Arman was responsive through the check in process and throughout the duration of service. More

by MIZZO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
March 31, 2025

When I come into Crest Cadillac The customer service from everyone is always above and beyond my service advisor. Greg is very attentive to my needs And it’s never a long wait and I appreciate being valued More

by Kamelalampkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg .H
March 30, 2025

Fingers crossed🤞the problem is fixed this time; I realize thinks happen. Arman, my consultant is amazing. More

by slbayes56
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
March 30, 2025

The dealership is fine Since leasing my XT5 I basically visit the service dept but this time it was more expensive than before because I have a turbo engine to service it in my opinion was expensive I paid More

by okelleystallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. More

by hmfitzhugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

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