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Crest Cadillac - Service Center

Frisco, TX

4.8
491 Reviews
Call Service Center (469) 919-5551

491 Reviews of Crest Cadillac - Service Center

Sort by
April 22, 2025

Chase, my service advisor, did an excellent job of servicing our 2019 XT5. Second time working with him and equally as excellent. More

by danahoo2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Ybarra
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Apr 23, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your experience! We're so glad to hear that Chase provided excellent service once again while assisting with your 2019 XT5. Consistency and care are what we strive for, and it’s great to know Chase delivered on both during your visit. We appreciate your continued trust and look forward to your next visit!

April 21, 2025

We really appreciate Logan's friendly, professional and efficient service he provides every time. We always feel welcomed and valued! And thanks to the team too for the excellent customer service that they More

by RCMPLUMBINGLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Apr 22, 2025 -

Crest Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that Logan consistently provides you with friendly, professional, and efficient service. It's wonderful to know that you always feel welcomed and valued by him and the rest of the team. We truly appreciate your continued trust, and we’re grateful to have customers like you!

April 21, 2025

Crest Cadillac service is outstanding! Kept me informed and serviced my car in a timely manner. Service advisor was great! More

by MTARVER1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled to hear that your service experience at Crest Cadillac was outstanding. It's great to know the team kept you informed and took care of your car in a timely manner. We'll be sure to pass along your kind words to the service advisor!

April 20, 2025

We appreciate Logan taking such good care of our car when we come in for service! More

by GBSTOGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We're so glad to hear that Logan has been taking great care of your vehicle during your service visits. We truly appreciate your trust in our team, and we're grateful for the opportunity to continue providing excellent service for you.

April 20, 2025

Been coming to Crest for 25 years, and Greg Vetrano , take good care of us,🙏🏾🙏🏾🙏🏾 Such a good personality !!!! More

by ANNIEMORGAN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Crest Cadillac responded

Thank you for your loyalty over the past 25 years! We're so glad Greg continues to take great care of you. We truly appreciate your kind words and continued support!

April 19, 2025

All of the personnel are friendly and welcoming. My service manager, Logan, is excellent! They go above and beyond to make it a good experience there. They are also very efficient. More

by DOC_C82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Apr 22, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re so glad to hear that our team made you feel welcome and that Logan provided excellent service. It’s wonderful to know that we were able to go above and beyond to ensure a positive and efficient experience for you. We truly appreciate your feedback and look forward to serving you again!

April 19, 2025

OutStanding services the service personnel was very polite and I was in and out in less then 2 hours More

by ROBBEN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We're thrilled to hear that you had an outstanding experience and that our service team was both polite and efficient. It’s great to know you were able to get in and out in under two hours. We truly appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

Very courteous service at the dealership! I was promptly greeted by the service assistants. Loaner car was provided as scheduled. More

by KAGRA56522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our courteous service team. It's great to know that you were promptly greeted and that the loaner car was provided as scheduled. We truly appreciate your kind words and look forward to serving you again in the future!

April 19, 2025

Service team and Monica are always great! Easy to drop off and to pickup your vehicle. More

by PTIBBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that both our service team and Monica consistently provide excellent service. It's wonderful to know that the drop-off and pickup process has been smooth and easy for you. We truly appreciate your loyalty and look forward to assisting you again in the future!

April 19, 2025

Dealer forgot to give me my fix fey when I left. Other than that everything was fine. No problem More

by Charlie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that everything else went smoothly with your visit, but we’re sorry to hear your fixed key wasn’t provided when you left. If you haven’t already received your key, please don’t hesitate to reach out—we’d be happy to make sure it gets to you. Thanks again for your review and for giving us the opportunity to assist you!

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