Crest Cadillac

My husband went at 0700. .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can yo .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can you get. Gotta find another dealer with competent technicians and time management insight!!! More

Douglas is honest and very respectful. His diligence and prompt response to our concerns was stellar. Everyone at the Dealership was kind and made my family feel very welcome from the mome His diligence and prompt response to our concerns was stellar. Everyone at the Dealership was kind and made my family feel very welcome from the moment we arrived. We drove over 4 hrs to purchase our Escalade after Douglas found send us photos and videos of the vehicle. When we arrived it was cleaned and gassed up with a big red bow on the hood. My wife was so happy as this is her birthday present 🎁 All of my future Cadillac purchases will be done at Crest Cadillac and preferably with Douglas as my sales representative. We are ecstatic to say the least... More

Pleased that we got the car we wanted. But wish there was a way to speed up the process. But wish there was a way to speed up the process. More

Thank you to Greg for getting our car serviced and reviewing recommended preventative maintenance services. reviewing recommended preventative maintenance services. More

Crest made the buying process painless. The salesman was very courteous and helpful. Finance was quick once we got back there The salesman was very courteous and helpful. Finance was quick once we got back there More

Our Escalade broke down in the middle of the interstate while my wife was driving (bearing failure). The road was under construction so there was no where to pull to get in a safe area. I drove my vehicle while my wife was driving (bearing failure). The road was under construction so there was no where to pull to get in a safe area. I drove my vehicle to help, I called the closest tow truck company to get the vehicle and my wife out of harms way. Tow truck picked up the Cadillac and was going to bring it to our house then figure out what to do after that, we called Logan at Crest and let him know what’s going on and asked if we just need to have the tow company bring the car to the dealership. Got the vehicle there they provided a loaner and everything was going smooth and not to much of an inconvenience. 2 months later our car was ready to be picked up but we were being charged $750 for the tow and tolls. We only had a tow bill and tolls because the cart broke down. I didn’t think paying anything out of pocket was reasonable, not to mention the repaired Escalade seemed to be idling erratic and the motor didn’t seem to run like it did before. I called and left messages to discuss and never received a call back. The sales side a the dealership were good and the service started out good, due to having to pay for something that I didn’t feel reasonable is why I wouldn’t shop at crest again. More

I really appreciate the immediate response and great service provided by Ty M. King and his team! They got my car in for service the same day I called and returned it to me on the same day. They provide service provided by Ty M. King and his team! They got my car in for service the same day I called and returned it to me on the same day. They provided excellent customer service More

Chase Ybarra is fantastic! Communication was spot on and he followed through on everything he promised! I will continue to work with him moving forward! Communication was spot on and he followed through on everything he promised! I will continue to work with him moving forward! More

The best service, sales person Bronson financial awesome too, on any Cadillac on metroplex we love it too, on any Cadillac on metroplex we love it More

Logan is a great service guy and we appreciate him! Logan was able to get our car fixed withing 24 hours. Logan was able to get our car fixed withing 24 hours. More