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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,195 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,195 reviews

June 03, 2025

Monica and team always do a great job. They have set a bar that makes it difficult for any other service department to achieve. More

by KNIGHTSHOOTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Jun 12, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that Monica and the team have consistently met your expectations. Our goal is to provide exceptional service, and it’s rewarding to know that we’ve set a high standard for you. We look forward to serving you again!

June 03, 2025

Logan McPherson is great and I always appreciate and trust his advice in the Service Department. When it comes to purchasing a new Cadillac I highly recommend Austin Drabick! Both these guys are excepti More

by CHUCK96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Drabick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
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Jun 12, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with Logan and Austin. Their dedication to providing excellent service and trustworthy advice truly makes a difference, and we appreciate you taking the time to recognize their efforts. We look forward to seeing you next time!

June 02, 2025

Crest and Chris Rucker made the buying process an absolute pleasure and was painless. This is our second car from Crest and Chris and we will be back. If I had to make one complaint its that we s More

by BRAD97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with Chris Rucker and that this is your second purchase with us. We acknowledge your concern regarding the finance department's wait time and will take this into consideration as we strive to improve our processes. Your satisfaction is important to us, and we value your input. We appreciate your loyalty and look forward to serving you again in the future.

June 02, 2025

It was a good experience at Crest Cadillac and I will go back fir service. More

by HEIDISTEVENS2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We are delighted to hear that you had a good experience with us and that you plan to return. Our team is dedicated to providing excellent service, and we look forward to welcoming you back soon.

June 02, 2025

Logan is great. He is patient and attentive to my concerns . He is responsive when I call his cell phone. Thank you More

by HOOSIER78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're glad to hear Logan was patient, attentive, and responsive to your concerns. We appreciate your trust and look forward to serving you again.

June 01, 2025

Douglas is honest and very respectful. His diligence and prompt response to our concerns was stellar. Everyone at the Dealership was kind and made my family feel very welcome from the mome More

by JAEKDAGR8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience with Douglas and our entire team. Creating a welcoming environment and ensuring our customers feel valued is our top priority, and it’s fantastic to know that your family felt this during your visit. We are delighted that we could help make your wife’s birthday special with the surprise of the Escalade. We look forward to assisting you with all your future Cadillac purchases. Thank you once again for choosing us!

June 01, 2025

Pleased that we got the car we wanted. But wish there was a way to speed up the process. More

by RWLEITGEB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We’re thrilled to hear that you were able to get the car you wanted. We understand that the purchasing process can sometimes take longer than expected, and we appreciate your input on how we can improve efficiency. We look forward to serving you again in the future!

June 01, 2025

Thank you to Greg for getting our car serviced and reviewing recommended preventative maintenance services. More

by kwright77070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
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Jun 11, 2025 -

Crest Cadillac responded

Thank you for your kind words. We truly appreciate your feedback and are glad to hear that Greg was able to assist you with your car service and maintenance recommendations. Our team is committed to providing excellent service, and it's wonderful to know that we met your expectations. Thank you again for your support!

June 01, 2025

Crest made the buying process painless. The salesman was very courteous and helpful. Finance was quick once we got back there More

by SEABEEUTCS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your buying experience was smooth and enjoyable. Our team strives to provide courteous service and efficient financing, and it's great to know we met your expectations. We appreciate your business and hope to see you again soon!

June 01, 2025

My husband went at 0700. .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can yo More

by K9KAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

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