Crest Cadillac

Greg and everyone else down to the service drive personnel that help me move my golf clubs from the loaner to my car was great. personnel that help me move my golf clubs from the loaner to my car was great. More

I made a full price offer they accepted. Then they sent me the out the door price and proceeded to add an additional $1295 fee for tinted windows which were already tinted, door guards, ($10 on Amazon) and me the out the door price and proceeded to add an additional $1295 fee for tinted windows which were already tinted, door guards, ($10 on Amazon) and nitrogen air in the tires. When I questioned this charge in an email Matthew got upset and in a huge bold font replied “all dealers do this” as if he was throwing a tantrum. He then proceeded to tell me they had to make a second key that was missing and I had to pay for it. This is another bogus excuse several other customers have complained about in other reviews. On their web site right under the price they have a link to their disclosures which states the items you would expect to pay for such as sales tax, title, license and $150 doc fee with no mention of the $1295 fee they add on for pure profit. These guys should be reported to the BBB and the Texas Attorney General for not putting this in their disclosure statement. I felt I was doing my part by agreeing to their full price without them trying to scam me out of additional money. Since then their price has dropped from $36,300 to $34,672 so their greed has come back to bite them! More

Great service, comfortable facility, all COVID-19 precautions taken. Easy access to/from facility. Plenty of people in service area to facilitate getting car into service promptly. precautions taken. Easy access to/from facility. Plenty of people in service area to facilitate getting car into service promptly. More

The appointment process was quick and easy. My service advisor walked me through the issue and how they would repair it. World class Professional service! advisor walked me through the issue and how they would repair it. World class Professional service! More

Was a great experience. Everyone was very easy to work with. Chris Prudhomme was very helpful in our decision for a new vehicle. Joshua Gabbai handled our paperwork very proficiently with. Chris Prudhomme was very helpful in our decision for a new vehicle. Joshua Gabbai handled our paperwork very proficiently More

Gene (my service representative) was attentive and helpful. The loan car representative and the cashier were both friendly and competent. All service was done to my satisfaction I received my car ver helpful. The loan car representative and the cashier were both friendly and competent. All service was done to my satisfaction I received my car very quickly. More

Gene was great as usual. Intake was quick. Service was completed much quicker than I anticipated. Only complaint is that this section of the survey requires 25 words or the survey won’t submit. Might co completed much quicker than I anticipated. Only complaint is that this section of the survey requires 25 words or the survey won’t submit. Might consider getting rid of the requirement. More

Chris was very patient and informative as he helped us select the perfect Cadillac. He was easy to talk to and was upfront throughout the negotiations making our experience successful. select the perfect Cadillac. He was easy to talk to and was upfront throughout the negotiations making our experience successful. More

The wait was minimal and Gene Reeves is always great. The service was prompt and my car was ready as promised. Safety measures were in place. service was prompt and my car was ready as promised. Safety measures were in place. More

Always great 👍 customer service and dependable support from Crest Cadillac. Friendly staff and Excellent support from Paul Zuelder my Service Representative since 2009. Easy scheduling and great follow-u from Crest Cadillac. Friendly staff and Excellent support from Paul Zuelder my Service Representative since 2009. Easy scheduling and great follow-up. More