Crest Acura

Very poor service! I recently took my 2013 Acura TSX into Crest Acura for service... this was my second time taking it there in the 2 years that I have owned it because I recently took my 2013 Acura TSX into Crest Acura for service... this was my second time taking it there in the 2 years that I have owned it because my rotors were warped. All under 19,000mi.! The first time was back in October 2014. They re-surfaced the rotors under warranty and sent me on my way. I knew that the problem would re-appear since they didn't actually replace the rotors. 6 months later and the problem comes up again... my rotors are warped. I call and make a 7:30am appointment to drop my car off and have it repaired yet again... I'm informed that I will receive a call to let me know what the problem is and if it will be covered under warranty. They said any work would be done by 1:00pm. Well 1:30pm rolls around and I still haven't received a phone call. I call the service department and quickly get put on hold... once the rep. finally returns on the line, he informs me that my car hasn't been looked at yet. They have now had my car for over 6 hours and haven't even looked at it! I'm not sure what the point of me making an appointment and dropping it off at 7:30am was if they weren't going to work on it right away. I'm told yet again that I will receive a call once they have looked at my car. 2:50pm rolls around and I finally get a call... they tell me that the rotors are warped again and they're going to re-surface them AGAIN. If anyone knows anything about brakes, if you're going to re-surface your rotors then it should really only be done once. I asked why they just wouldn't replace them and they said because they still fall into Acura's metrics to re-surface them again. I'm then told that my car will be ready by 5:00pm. I show up at 5:00pm and my car is still sitting in the service bay. I finally get my car back and it feels better, but now after a week has gone by my brakes are starting to fade yet again. I'm sure in another month or so I'll be bringing my TSX back to the dealership for more brake work. My experience purchasing my TSX from Crest Acura was great. I purchased it brand new from a salesmen who was referred to me from a co-worker and he was great. Unfortunately he no longer works there... but any time that I've had to bring my car into the service department, I have had a bad experience. Even on my first inspection, they took almost 2 hours to complete it when I had an appointment made. It's kind of sad that it's xxxx near impossible for a dealership to have the total package now-a-days... More

crest is an awful dealership!! We bought our mdx at crest. There service department is horrible! During a recent repair they gave my wife a loaner car. After she returned it , they We bought our mdx at crest. There service department is horrible! During a recent repair they gave my wife a loaner car. After she returned it , they called her hours latter and told her they found a scratch and small dent on the passengers side door . They wanted our insurance company to pay crest's body shop 1500 dollars to repair it. We were unaware of any damage done to this car. They persisted and crest called our insurance company and filled a claim against us. On another occasion our back up camera stopped working and crest could not figure out what was wrong with it, after the first hour they worked on it.They then called us and told us they had to charge for a second hour to determine what was wrong. We told them to forget it and payed them for an hour of service and received nothing for it. These are just two examples of many issues we had with this awful dealership. We will never go back there. More

Just bought a used Acura from Crest in Syracuse NY. Excellent service! From Sales to Finance, the process was very easy. I told them what I was looking for (Acura ZDX) and they didn't have it in stoc Excellent service! From Sales to Finance, the process was very easy. I told them what I was looking for (Acura ZDX) and they didn't have it in stock. Almost walked out of there until Jim Barr told me even though they didn't have the vehicle they could get one there, and they did indeed give me the exact car I wanted. Had my own financing from my credit union, and they were able to get me a better deal. Traded in my old car for a very fair price and just like that the process was done. I did a lot of research on the car I wanted and everything about this deal was very competitive. Most importantly everything was straight up. Joe Resignoe was straight and honest about everything. Everything about this was exemplary. I will highly recommend Crest to anyone I know in the market for an Acura. If you are reading this I advise visiting with them. I am 100% sure they will exceed your expectations. More

The sales service and the repair service provided were exemplary of the high standards associated with a luxury car and dealership. I purchased a used 2007 ACURA TL from Crest, 90 miles from my home, bec exemplary of the high standards associated with a luxury car and dealership. I purchased a used 2007 ACURA TL from Crest, 90 miles from my home, because they had the car I wanted. The car was well prepared. The deal was fair and a great value with Crest accepting my used 2002 ACURA TL. Immediately after taking delivery I discovered I could not pair my phone to the Hands-Free Link (HFL) application. Diagnosis determined that the HFL module was faulty. Crest replaced the part at no cost to me and paired the phone for me. The sales area, service bays, and service customer waiting area met the high standards associated with Acura. Tom Gasparini's follow-through on the sale, constant attention and hard work arranged the service repair for my convenience. The service coordinator was very pleasant. The unit was quickly replaced at the appointed time with minimal waiting. It has been a great car buying experience and I am a very satisfied customer of Crest Acura / Cadillac. I am confident in recommending Crest to others. More

I recently had a very disappointing experience with Crest Acura service. They had estimated a total cost of repair which I agreed to. This estimate included a reduction in charges incurred on the first day Acura service. They had estimated a total cost of repair which I agreed to. This estimate included a reduction in charges incurred on the first day of service which failed to resolve the problem. When the bill came, it included the total charges from the first day. When asked about the bill, they replied that I had misunderstood. I would advise Acura owners to never patronize Crest Acura for service More

My husband and I were in the market for a used MDX. Bruce was absolutely fantastic. He treated us so kindly and although we weren't making a "big" purchase, he never made us feel less important. Shortly afte was absolutely fantastic. He treated us so kindly and although we weren't making a "big" purchase, he never made us feel less important. Shortly after our purchase, I was in an accident with the MDX (slippery roads in Syracuse, NY). Fabian and his team did an outstanding job with the repairs and helped walk us through the insurance process. We love our MDX and have a peace in knowing we can count on Crest for ongoing maintenance and service. Best of all, they do it with integrity and character. More

I have been driving an Acura for the past 8 years. Not only do I love my Acura (every one I had), but the dealership is just wonderful. The service is exceptional, and I can't say enough nice things about only do I love my Acura (every one I had), but the dealership is just wonderful. The service is exceptional, and I can't say enough nice things about it. Everyone always goes out of their way to be exceptionally nice and helpful. I would recommend the car because it's great, but it's the service that you come back again and again for, so to always be above and beyond satisfied is fabulous. More

My Acura broke down making a long trip just outside of Syracuse. They got me in immediately even though late in the day and tried figuring out the problem. There was a lot of confusion and difficulty fi Syracuse. They got me in immediately even though late in the day and tried figuring out the problem. There was a lot of confusion and difficulty finding out what was wrong because of the complexity of the issue but Joe and the staff did a great job keeping me informed and also loaned me a vehicle so I wasn't stuck for 2 days. They eventually got the issues resolved and took great care of me and were able to save me potentially a couple thousand of dollars. Joe provided great service where there was an easy opportunity to take advantage of an out of towner in desperate need of help. Crest Acura did a fantastic job and I really appreciate the quality work and service they provided. More

This was my second purchase with Crest Acura. I previously purchased a 2011 Acura RDX in December 2010. Crest saved me over $2000 on this first purchase. I traveled over 60 miles because they were previously purchased a 2011 Acura RDX in December 2010. Crest saved me over $2000 on this first purchase. I traveled over 60 miles because they were able to give me such a great price for my trade in; I live in Rochester, NY. Not only was the price of the car great but they treated me like gold. So when I was looking to purchase the 2013 Acura RDX, again I made the trip to Syracuse, NY because they gave me $1500 more for my trade then the local Rochester dealer. And the treatment I received was just as great as my first purchase. The bottom line is that Crest will save you money by working with you on not only the price of the car, but also your trade. Their staff is friendly, courteous, and very professional. I dealt with Salesmen Mark and Jeff as well as the Sales Manager Craig. Each of them went above and beyond in their customer service and courtesy. I would highly recommend Crest Acura to anybody in the market looking to purchase a vehicle. More

I read previous reviews and was actually looking forward to going to the dealership, which is hard to believe. I did my research on the 2012 MDX before going to the dealership and had a couple of quotes fro to going to the dealership, which is hard to believe. I did my research on the 2012 MDX before going to the dealership and had a couple of quotes from different dealerships already. If they could match or beat the quote, I was ready to purchase the vehicle immediately. I was greeted with a warm welcome. I didn't want to waste my time or their time so I was upfront with them. I told them that I have been price shopping and asked if they could match or beat the competitors price. They asked to see the quote and make a copy. I was weary at first and they told me that they needed to make a copy to justify the price they were going to offer. I asked them if they were going to contact the other dealerships that gave me quotes. They said they wouldn't. I showed them the quotes, which was probably my mistake. They couldn't beat the price so they made a sales pitch regarding their customer service and satisfaction due to their upfront, honest business practice. I told them to write me the best offer they can give me and I would go home and think about it. A couple of days later, I decided that I would purchase the car from them, that the convenience of dealing with a honest, reputable local dealership was worth the price difference. I called them up and let them know that I would be coming in tomorrow. I called the other two dealerships to thank them of their hard work and to inform that I was not going to be purchasing a vehicle from them, that I was going to purchase from the local dealership. I was then told that it was unprofessional of me to have given their quotes to a different dealership, that the manager from Crest Acura from Syracuse called them directly. I was surprised and pissed. I immediately called Jeff Parker (Jim was the manager that was working with him) and asked him if they called the other dealerships. He denied that either he nor the manager contacted the other dealerships. I confronted him and caught him lying. I told him that I would not be coming in to purchase the vehicle, that he lost my business for being deceitful. From this experience, I would not recommend purchasing any vehicle from them. They couldn't even match the price that other dealerships around the area where offering. And they had to stoop so low by calling the other dealership to eliminate the competition. All the reviews on this post were great. I wish I could write a great review too. This was just my own experience and recommendation. I hope this review helps More