I want to preface this review by stating that my issue lies solely with the service, not the sales team at Crest Acura. However, service experience inevitably influences purchasing decisions—and in this case, it has. I brought in my 2014 Acura RDX with 95,000 miles, a vehicle I’ve owned and maintained for over 8 years. I booked the appointment two weeks in advance and dropped it off the night before. At 8:00 AM the next morning, I received a call informing me they refused to work on the car due to its “age and mileage.” They knew the year of the vehicle when I called and spoke to the service adviser to book the appointment! I was stunned. When I questioned this absurd reasoning, the service manager changed his explanation multiple times: • First, they were short-staffed. • Then, it was too old and had too many miles. • Then, they hadn’t serviced it in years. • Then, they questioned why I had gone elsewhere (I had a single alternator replacement while traveling out of town). He repeatedly accused the car of being “poorly maintained” despite having no valid reason or inspection basis. Since when does a 2014 Acura with 95k miles qualify as too old to diagnose—especially at a franchised dealership? This back-and-forth made absolutely no sense. Frustrated, I went to the dealership in person. The service manager, Jorge, was rude, belligerent, and dismissive. When I asked to speak to his superior, he arrogantly said, “I’m it, I’m the manager,” and when I asked if he owned the dealership, he simply walked away. Thankfully, a very kind manager in the showroom listened and promised to escalate the issue. That said, the damage was already done. My Questions: 1. Since when does Acura only service newer vehicles with low mileage? 2. Since when does it matter where I service my vehicle? I have the right to choose any certified mechanic. Here’s what makes this even more baffling: I currently own three Acuras — two MDXs and this RDX — and have been a longtime customer of the Crest Automotive Group. I’ve bought vehicles from them dating back to their Oldsmobile and Cadillac days. I’ve regularly used their body shop and service departments. Never—not once in 50+ years of car ownership—has any dealership ever refused service because a car was “too old.” Ironically, I was actively shopping for a 2025 Acura Integra for my teen and had plans to switch my MDX for the new ZDX this weekend. Not anymore. I’ve already placed a deposit with Mercedes-Benz for an EQS and C300. Final Thoughts: Beware if you’re planning to purchase an Acura and intend to keep it long-term — or service it at Crest Acura. Their attitude toward loyal, longtime customers with older vehicles is dismissive and disrespectful. This was an embarrassing and unacceptable experience from a brand I’ve supported for decades.

Customer service experience at this dealership is garbage. There’s a reason people drive from Syracuse to any other upstate NY Acura dealer. Reps at other locations know Crest is incompetent. Avoid at all costs.

I had the pleasure of working with Crest Acura recently, and I couldn't be more satisfied with my experience! From the moment I walked in, the staff made me feel welcomed and valued. The sales team, especially Alisha, was incredibly knowledgeable and took the time to answer all my questions about the vehicle I was interested in. They were never pushy, and I truly felt like they were focused on helping me find the best option for my needs. The dealership itself is clean, modern, and comfortable, with a great selection of vehicles. The buying process was seamless, and I appreciated the transparency and honesty throughout. I never felt pressured into any decisions, and I ended up with the perfect car at a fair price. Special thanks to John in finance team as well for making the paperwork quick and easy. The entire staff at Crest Acura went above and beyond to ensure that I had a fantastic experience. I highly recommend them to anyone looking for a great car buying experience – you won’t be disappointed!

Service Department Review. We had an appointment at 10AM for a fuel pump recall. We got there at 9:45 AM and he said it will take 1 to 2 hours. He also said there is one other person ahead of us. We went to a diner and came back 1.5 hrs later. At noon we saw the vehicle outside and thought it was done. Nope. They all went to lunch. Another gentleman said there was quite a few others ahead of us and it won't be done until after 2PM. Hmm. Upset? Red in the face, upset. They did offer a free oil change and that was nice. They knew we were upset. A gentleman from the Sales department offered us a vehicle to go shopping or to a park because we had to wait so long. Very nice gesture by the Sales department. They did the recall and changed the oil and we finally got out at 3PM. Very bad experience on the Service side. Be straight with your customers. And, don't ever lie to someone's face. That does not go over well. A free oil change will not justify your lying and the time spent waiting. Five hours for a fuel pump recall is unnecessary. It looks like you have a service scheduling problem. And, by the way, I am looking for a new awd car. Sorry Sales, not here. You are all - One Team. Oh, I did forget they washed the vehicle too. The Sales department plus the free oil change and the free car wash did boost this review to a 2, Fair.

Had appointment at 2pm,waited one hour! Smoke and mirrors sales tactics. Signed contract for full asking price and came back to pick up 2019 Lexus AND finance person would not honor it. Gave me new contract with three year warranty and Ziebart treatment removed. Went to sales manager and asked him to straighten this out. Finance person then agrees to original contract. He then shows me another contract and says this what is owed. His number was $1400 OVER ! He then changes numbers and is OVER by $400. Had him put in calculator line by line items and the final number agrees with my original Contract!!! One and half hours OF DECEPTION. THEN I ask for copy of work and coverage of Ziebart. They said would email it to me. Never happened. Called Ziebart and found out not all the work was done!!! Called spoke to General manager and apologized with NO COMPENSATION and Zeibert work NOT RESOLVED. INTRGRITY AND HONESTY IS NOT AT THIS DEALERSHIP. I am 72 and bought many cars,this is the worse dealership I have ever experienced!

If you want to purchase a used car that has issues that you will have to fix right off the bat and not be informed it had a warranty on it until the warranty had expire and be told to mail in receipts and estimates of the repairs and be led on for over a month that they are working on helping you get you reimbursed and fix the transmission issues the car is having and then after leading you on for a month you get told, nope we aren't going to help you then this is the dealership for you. If you want to be told over and over that they are working on things they just need to talk to this person and that person and just keep giving you excuse after excuse, then Crest Cadillac is the dealership for you. I know I won't be recommending them to anyone I know and will not be back . I feel like because I am a woman they felt like they would just keep pushing me off until I just left them alone. I hope they don't do this to anyone else but after reading their reviews on BBB, sounds like this is nothing new for them.