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Crest Acura
Syracuse, NY
133 Reviews
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Showing 133 reviews
December 10, 2024
Customer service experience at this dealership is garbage. There’s a reason people drive from Syracuse to any other upstate NY Acura dealer. Reps at other locations know Crest is incompetent. Avoid a garbage. There’s a reason people drive from Syracuse to any other upstate NY Acura dealer. Reps at other locations know Crest is incompetent. Avoid at all costs. More
by Ralph
Employees Worked With
Bobby
November 20, 2024
I had the pleasure of working with Crest Acura recently, and I couldn't be more satisfied with my experience! From the moment I walked in, the staff made me feel welcomed and valued. The sales team, especia and I couldn't be more satisfied with my experience! From the moment I walked in, the staff made me feel welcomed and valued. The sales team, especially Alisha, was incredibly knowledgeable and took the time to answer all my questions about the vehicle I was interested in. They were never pushy, and I truly felt like they were focused on helping me find the best option for my needs. The dealership itself is clean, modern, and comfortable, with a great selection of vehicles. The buying process was seamless, and I appreciated the transparency and honesty throughout. I never felt pressured into any decisions, and I ended up with the perfect car at a fair price. Special thanks to John in finance team as well for making the paperwork quick and easy. The entire staff at Crest Acura went above and beyond to ensure that I had a fantastic experience. I highly recommend them to anyone looking for a great car buying experience – you won’t be disappointed! More
by Donald
Employees Worked With
Alisha
October 24, 2024
Service Department Review. We had an appointment at 10AM for a fuel pump recall. We got there at 9:45 AM and he said it will take 1 to 2 hours. He also said there is one oth We had an appointment at 10AM for a fuel pump recall. We got there at 9:45 AM and he said it will take 1 to 2 hours. He also said there is one other person ahead of us. We went to a diner and came back 1.5 hrs later. At noon we saw the vehicle outside and thought it was done. Nope. They all went to lunch. Another gentleman said there was quite a few others ahead of us and it won't be done until after 2PM. Hmm. Upset? Red in the face, upset. They did offer a free oil change and that was nice. They knew we were upset. A gentleman from the Sales department offered us a vehicle to go shopping or to a park because we had to wait so long. Very nice gesture by the Sales department. They did the recall and changed the oil and we finally got out at 3PM. Very bad experience on the Service side. Be straight with your customers. And, don't ever lie to someone's face. That does not go over well. A free oil change will not justify your lying and the time spent waiting. Five hours for a fuel pump recall is unnecessary. It looks like you have a service scheduling problem. And, by the way, I am looking for a new awd car. Sorry Sales, not here. You are all - One Team. Oh, I did forget they washed the vehicle too. The Sales department plus the free oil change and the free car wash did boost this review to a 2, Fair. More
by Mallard
Employees Worked With
No
October 03, 2023
Had appointment at 2pm,waited one hour! Smoke and mirrors sales tactics. Signed contract for full asking price and came back to pick up 2019 Lexus AND finance person would not honor it. Smoke and mirrors sales tactics. Signed contract for full asking price and came back to pick up 2019 Lexus AND finance person would not honor it. Gave me new contract with three year warranty and Ziebart treatment removed. Went to sales manager and asked him to straighten this out. Finance person then agrees to original contract. He then shows me another contract and says this what is owed. His number was $1400 OVER ! He then changes numbers and is OVER by $400. Had him put in calculator line by line items and the final number agrees with my original Contract!!! One and half hours OF DECEPTION. THEN I ask for copy of work and coverage of Ziebart. They said would email it to me. Never happened. Called Ziebart and found out not all the work was done!!! Called spoke to General manager and apologized with NO COMPENSATION and Zeibert work NOT RESOLVED. INTRGRITY AND HONESTY IS NOT AT THIS DEALERSHIP. I am 72 and bought many cars,this is the worse dealership I have ever experienced! More
by peacewalker777
Employees Worked With
Ryan finance manager
September 14, 2023
If you want to purchase a used car that has issues that you will have to fix right off the bat and not be informed it had a warranty on it until the warranty had expire and be told to mail in receipts and you will have to fix right off the bat and not be informed it had a warranty on it until the warranty had expire and be told to mail in receipts and estimates of the repairs and be led on for over a month that they are working on helping you get you reimbursed and fix the transmission issues the car is having and then after leading you on for a month you get told, nope we aren't going to help you then this is the dealership for you. If you want to be told over and over that they are working on things they just need to talk to this person and that person and just keep giving you excuse after excuse, then Crest Cadillac is the dealership for you. I know I won't be recommending them to anyone I know and will not be back . I feel like because I am a woman they felt like they would just keep pushing me off until I just left them alone. I hope they don't do this to anyone else but after reading their reviews on BBB, sounds like this is nothing new for them. More
by brendaljohnsonphotography
Employees Worked With
Rick Nuzzo, David Powers, Steve Denoo, Gregory Zimmer, Ryan Dick
March 03, 2023
Untrustworthy dealership uses hidden fees and charges high prices. Not only that but they discolored the paint on my car by putting lights or heater too close to the front quarter panel. Said the shop s high prices. Not only that but they discolored the paint on my car by putting lights or heater too close to the front quarter panel. Said the shop supplies charge is for rags, cleaning supplies and disposal fees. No communication until I had to walk into the garage to find out what was going on with my car. More
by Jdacura
Employees Worked With
Gorge
November 17, 2022
Awful experience and pricing - On Nov 14th, we bought aftermarket wheels for our Acura ILX 2017, and I have to say, this is the most disappointing experience we have had working with any Acura dealership aftermarket wheels for our Acura ILX 2017, and I have to say, this is the most disappointing experience we have had working with any Acura dealership in our lifetime. We were charged $827.17 for four aftermarket wheels, when in fact there was an invoice inside our order clearly indicating that these were for $549.84 (including shipping). When I called the parts department to complain about the discrepancy, I was told that 50% markup in the cost charged to us was normal. The whole point of us buying through an Acura dealership was so that we can trusted pricing and service, and extremely disappointed to say we got neither, and were completely ripped off! Management - if you are listening and care about fixing this issue, let me know, happy to share screenshots of the invoices More
by venkyetl
Employees Worked With
Matt Wright
June 22, 2022
Jackson in Acura service is always willing to help. He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long tim He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long time, faithful customers with great care!! More
by susangnade123
Employees Worked With
Jackson, Jorge
May 23, 2022
Best experience I have ever had buying a car. I live a ways away but James made it so easy to do over email and text messages. I arrived at the dealership to pick up my car, within 40 minutes I w I live a ways away but James made it so easy to do over email and text messages. I arrived at the dealership to pick up my car, within 40 minutes I was driving away in my new car. James was very knowledgeable with all the features of my car. He set up the systems as he was showing me how to do it. I would highly recommend Crest Acura and James for your next car purchase. More
by Sally Hoffman
Employees Worked With
James
March 23, 2022
From my first contact with Mr Zimmer to the pickup of my car, the dealership was extraordinarily patient with my pestering. Super courteous Would recommend and buy again Freddie L Edelman car, the dealership was extraordinarily patient with my pestering. Super courteous Would recommend and buy again Freddie L Edelman More
by footsrgn
Employees Worked With
Joe H, Greg Zimmer, Matt Wright
