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Crater Lake Ford

Medford, OR

3.8
235 Reviews

2611 Biddle Rd.

Medford, OR

97504

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235 Reviews of Crater Lake Ford

June 10, 2025

Complete bait & switch. Test drove a Maverick XLT and was given a price. Started paperwork. Half way through, we were told they couldn't sell any Maverick XLT's, because More

by paxkelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryce
June 06, 2025

We are appreciative of the exceptional service, and professionalism at Crater Lake Mazda, Ford and Lincoln Service Center. More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Buchanan
Jun 10, 2025 -

Crater Lake Ford responded

Charlotte, thank you for the kind words! We're delighted to hear that our team at Crater Lake Ford provided exceptional service and professionalism. We look forward to serving you again in the future!

June 05, 2025

John Oppy was great to work with. He was very informative and communicated well on the expectations while my vehicle was being serviced. More

by JRS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oppy
Jun 06, 2025 -

Crater Lake Ford responded

It is great to hear that John provided informative and clear communication during your service visit at Crater Lake Ford. Thank you for sharing this positive feedback!

June 02, 2025

Excellent premium service on our electrical warranty work as our Mustang Mach E was not communicating with the Ford APP. What a well-oiled machine this Service Department is We actually live closer to anothe More

by PaulR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 02, 2025 -

Crater Lake Ford responded

Paul, we're glad that our team at Crater Lake Ford could provide you with the premium service and efficiency you were looking for. It's great to know we made your trip worthwhile and resolved the issue promptly. Thank you for choosing us!

May 30, 2025

I bought the life time oil changes, and so far the service Department has been great. Megan in the service department is a great person to deal with, very efficient, kind, polite and does her job we More

by dshuck1355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Jun 02, 2025 -

Crater Lake Ford responded

Thank you for sharing your positive experience with the service department at Crater Lake Ford! We're delighted to hear that Megan and the team have been efficient, kind, and prompt. Enjoy those lifetime oil changes! We can't wait to serve you again soon!

May 28, 2025

It was awsome that they came to my place of business to service my Bronco. More

by christine.cassel59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Fowler
May 28, 2025 -

Crater Lake Ford responded

Christine, it is amazing to hear that our team could deliver a convenient service to you, and we look forward to assisting you again down the road! Thank you for choosing Crater Lake Ford, and don't hesitate to reach out next time we can be of assistance.

May 27, 2025

My experiences with John Oppy and the rest of the crew in the service department have been excellent. Very knowledgeable and friendly. More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oppy, McKayla, and the rest
May 28, 2025 -

Crater Lake Ford responded

We're happy to hear that John Oppy and the service team at Crater Lake Ford provided you with excellent experiences. Thank you for sharing your positive feedback!

May 27, 2025

Crater Lake Ford has great customer service. It was my first time having my Maverick serviced for an oil change. Everyone is professional and I would recommend them for a new truck/car or other. More

by Wally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
May 28, 2025 -

Crater Lake Ford responded

Wally, we're glad to hear about your positive experience with our team at Crater Lake Ford! Thank you for recommending us and trusting us with your Maverick's service. We look forward to serving you again in the future!

May 25, 2025

Megan was great at answering my questions. She was very friendly and helpful. Everyone was friendly as I waited. More

by purple232003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Jessie, Bryce
May 28, 2025 -

Crater Lake Ford responded

We're pleased to hear that Megan and the team at Crater Lake Ford provided you with friendly and helpful service. Thank you for sharing your experience, we appreciate it!

May 25, 2025

I worked with Phillip at Crater Lake Mazda. His level of communication and service was exceptional. I will refer him to everyone. More

by Rhonda r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
May 28, 2025 -

Crater Lake Ford responded

Rhonda, it is nice to hear that Phillip provided exceptional service at Crater Lake Ford. Thank you for recommending him and supporting our team!

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