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Crater Lake Ford
Medford, OR
235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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235 Reviews of Crater Lake Ford
June 10, 2025
Complete bait & switch. Test drove a Maverick XLT and was given a price. Started paperwork. Half way through, we were told they couldn't sell any Maverick XLT's, because Test drove a Maverick XLT and was given a price. Started paperwork. Half way through, we were told they couldn't sell any Maverick XLT's, because there were all kinds of recalls on them. Was then shown a Maverick Lobo and was told they could sell us that one for the same price. Sat waiting for finance to call us to sign the paperwork forever, so that by the time they called us back, we just signed where they pointed and left for home. Then they called the next day and said they had to come switch vehicles with us, because the VIN on my paperwork was for a different vehicle. But don't worry, it's the same exact vehicle. Except it wasn't! and if I wanted to keep it the one we drove home, I had to pay another $5,000. Fine, kept the lesser vehicle they brought. Then look more closely at the paperwork and find that they charged us several thousand more for the Lobo after they said they would honor the first price they quoted us. And part of the paperwork they gave us was in someone else's name. What a rip off! Will never do business with them again! More
by paxkelly
Employees Worked With
Bryce
June 05, 2025
John Oppy was great to work with. He was very informative and communicated well on the expectations while my vehicle was being serviced. He was very informative and communicated well on the expectations while my vehicle was being serviced. More
by JRS10
Employees Worked With
John Oppy
June 02, 2025
Excellent premium service on our electrical warranty work as our Mustang Mach E was not communicating with the Ford APP. What a well-oiled machine this Service Department is We actually live closer to anothe as our Mustang Mach E was not communicating with the Ford APP. What a well-oiled machine this Service Department is We actually live closer to another Ford dealer/service department which has proven to us to be quite inferior. So glad we traveled the distance because Crater Lake Ford fixed the same problem which took the other dealer weeks to fix and then the problem ultimately resurfaced. Love that Crater Lake offered us a comparable rental car. They were so professional and efficient. Every staff member was helpful and courteous. They handled a lot of customers with ease and quickly. So relieved to have found a reliable Ford service dealer. More
by PaulR
Employees Worked With
John
May 30, 2025
I bought the life time oil changes, and so far the service Department has been great. Megan in the service department is a great person to deal with, very efficient, kind, polite and does her job we service Department has been great. Megan in the service department is a great person to deal with, very efficient, kind, polite and does her job well. The guys doing the service get it done promptly,and the video they do now is great More
by dshuck1355
Employees Worked With
Megan
May 27, 2025
Crater Lake Ford has great customer service. It was my first time having my Maverick serviced for an oil change. Everyone is professional and I would recommend them for a new truck/car or other. It was my first time having my Maverick serviced for an oil change. Everyone is professional and I would recommend them for a new truck/car or other. More
by Wally
Employees Worked With
Nathan
