Crater Lake Ford

My sales representative Nathan was VERY personable and professional and my service advisor Meghan ALWAYS greets with a smile and knows exactly how to deal with whatever issues I have had. I highly recomme professional and my service advisor Meghan ALWAYS greets with a smile and knows exactly how to deal with whatever issues I have had. I highly recommend this company and their staff. I've always been very satisfied with their care and services. More

"Sleazy car salesmen" fits what I experienced here. I should have looked at all the reviews first! They weren't upfront about faults of the long distance car I got from them, and B.S.'ed about things - I should have looked at all the reviews first! They weren't upfront about faults of the long distance car I got from them, and B.S.'ed about things - like what the KBB value was, when I already looked it up!! They said I got a great deal (their way of saying not to complain) cause KBB was 31K - but that wasn't even the price of the 3 years old car when it was brand new! I wouldn't even give them 1 star. More

Still trying to resolve getting a second key fob for a used 2024 Subaru that we bought from them, also the car had more miles on it then stated on DMV paperwork. Crater Lake Ford did correct the DMV paper used 2024 Subaru that we bought from them, also the car had more miles on it then stated on DMV paperwork. Crater Lake Ford did correct the DMV paperwork after we pointed out this would effect the Blue Advantage Warranty and it's illegal. No call back, regarding the fob replacement management said they are working on it, and salesman will arrange and call back with details regarding fob replacement, we're still waiting one month later. More

I came in just to look and repeatedly told the salesman I didn’t want to buy anything because I didn’t want to hit double digits meaning I didn’t want a 10th vehicle and feel like they took advantage of me b didn’t want to buy anything because I didn’t want to hit double digits meaning I didn’t want a 10th vehicle and feel like they took advantage of me because I had just lost my wife of 38yrs a month earlier and still grieving and when I asked for the window sticker what they sent was $8000 less than what they managed to take me for and believe if this had been 2 or 3 months earlier my wife would have still been alive and they wouldn’t have been able to both pressure and rip me off to the tune of an extra $8000 over the sticker price needless to say it’s now been long enough sense her passing that I know it’ll never happen again and shouldn’t have happened and although I did buy a truck there back 2011 that was also before they were bought out by Lithia and there pressure techniques and can honestly say I’ll never buy another vehicle again there or any other Lithia or Lithia disguised under another name or allow myself to be taken advantage of again by crooks like them More

Do not buy from them they don’t honor their agreements and the sell junk. Drove the truck less than a week and it broke down and they won’t fix it! Pic in comments of truck being towed with the Crater La and the sell junk. Drove the truck less than a week and it broke down and they won’t fix it! Pic in comments of truck being towed with the Crater Lake License plate less than a week after I purchased it. It is still in the shop since Oct 29 I drove the truck off their lot earlier that week of October. It couldn’t even make it to its first oil change!! It is covered under their warranty… but they apparently don’t care that I’m out a vehicle and will get to it when they feel like it on month 5 without my vehicle! More

Staff was attentive, had the used vehicle that we were most interested in charged (plug in SUV) and ready for us to try out within a couple minutes of our arrival. Very knowledgeable about the car and its most interested in charged (plug in SUV) and ready for us to try out within a couple minutes of our arrival. Very knowledgeable about the car and its features and could answer all our questions. Ultimately, we were able to come up with a good cash price included extended service and warranty More

John gives me a call and asks if I can come in early because of a staff shortage. I said sure, it's Friday, the day after Thanksgiving. I arrive at 11:15, leave at 1:45 for an oil change. I had requeste because of a staff shortage. I said sure, it's Friday, the day after Thanksgiving. I arrive at 11:15, leave at 1:45 for an oil change. I had requested my front tires be rotated to the rear, the rear tires rotated to the front. The Gal at the service counter told me this is "normally" how they rotate the tires. I gave that a little thought and said, uh oh, because they didn't rotate this way last time.... She went to lunch, so I found John and asked again my tires be rotated back to front, front to back because of the wear on my front tires. He said he would tell the mechanic. I mark my tires because Butler Ford in Ashland, where I purchased the vehicle didn't rotate my tires and tried to charge me? I brought the service manager out, showed him how I mark the tires and told him the mechanic did not rotate my tires. I did the same with the Gal at Crater Lake, so I wasn't charged for the rotation. The mechanic wrote "more tread on rear tires" and didn't rotate any tires. As a bonus, the mechanic smeared the dead bugs on my windshield all over, so it's actually worse? I trust the mechanics read these reviews as a point of pride for a good laugh. After reading several other reviews I see nothing changes. More

Bought a 2021 VW Atlas on new years eve 2022. During the test drive noted that the backup sensors were beeping and the alert was popping up when there was nothing behind the car. Salesman noted During the test drive noted that the backup sensors were beeping and the alert was popping up when there was nothing behind the car. Salesman noted that they would take care of whatever the issue was and it was still under manufacturer warranty as the car only had 7000 miles. They couldn't get me in for 2 months and when they did they said I had to take it to Lithia VW since it would be covered under warranty. Took it to Lithia and they found that the car had been rear ended previous to me buying it and the rear sensors were replaced with non-OEM parts so it is not covered under warranty. Left 7 different messages for the Sales Manager and Service Manager at Crater Lake Ford and have received no calls back. Now I am stuck paying $800 out of pocket. More

Crater Lake Ford's service department is the worst dealership service i have ever experienced. They never answer the phone; they do not return your call; they don't know what they are doing when they dealership service i have ever experienced. They never answer the phone; they do not return your call; they don't know what they are doing when they diagnose your car's problems, especially if it regards the sensors and computerized features. They cannot even diagnose a rear-end noise, to try to fix it. They told me it was the wind. I have a so-called lifetime oil change program. I will never return to that Lithia dealer for any purpose, including an oil change...NEVER!! More