Crater Lake Ford

Horrible experience I will never buy from or go to this dealership for any service work or anything in general ever again! Horrible customer service, and overall dishones I will never buy from or go to this dealership for any service work or anything in general ever again! Horrible customer service, and overall dishonest and shady people. I was lied to about problems with my vehicle that was new and had been purchased there and will not be doing business with this company ever again. I am Very disappointed. The way I was treated by the service department especially was unbelievable! More

My husband took my car here yesterday because we had to have the computer programmed. We were told 95 dollars, Well when they called my husband to let them know the car was done, he was informed it was no have the computer programmed. We were told 95 dollars, Well when they called my husband to let them know the car was done, he was informed it was now 145 dollars. Okay, fine, things come up and end up costing more sometimes. I get that, but I found it very unprofessional that we were not informed of the price change before they finished the work. We didn't have the extra 45 dollars, So had they called and said hey, it's going to be this, we would have told them to forget it and we'll do it another time. They didn't give us that option, they just went ahead with the work. So, when my husband got home with the car, The paneling they took off from inside the car, they didn't even put back on. It was also apparent that they had to get inside my glovebox, probably for some wiring or something because everything in my glove box was in the passenger seat and floor, along with the back seat and floor and had obviously been stepped on. There were dirty foot prints all over all my receipts and everything. I couldn't believe they had all this stuff from my glovebox just thrown around and stepped all over. How unprofessional, I will never take my car back here EVER!!! Would it have been so hard to just take the stuff and put it into a little bag if they didn't want to put it back where it went? instead of it being strung all over my car. They were paid to fix my car, not throw stuff all over and leave panels off. Very disappointed, and will never recommend this dealer. More

We have bought two vehicles in the past from Crater Lake Ford: one new truck and one used car. The (con)Fusion is the third. For our last purchases, we have had excellent experiences with the sales departme Ford: one new truck and one used car. The (con)Fusion is the third. For our last purchases, we have had excellent experiences with the sales department. It is too bad that this current purchase will be our last at this dealership. Mr. Sparks was initially quite efficient and friendly. He gave us an excellent price and trade in for our old car. But the quality of his service deteriorated badly after the deal was done. My husband and I were unable to reach him by phone or email regarding a second set of keys he said he would have for us two days after we bought the car, and we also asked that someone locate our garage door opener left in our trade-in vehicle. He chose to ignore two messages left on his personal cellphone, as well as numerous emails. To say this was puzzling and extremely annoying would be an understatement. We felt very embarrassed at the numerous attempts we made to locate both the keys and the garage door opener. The garage door opener later appeared at the front desk but somehow there was no second set of keys initially promised by Mr. Sparks. It was later that we learned Mr. Sparks was out of town. This does not really mitigate the exasperation we felt at being ignored since we had called his personal cellphone number without any response. My husband and I felt he could have told us he would be gone and given us the name of one of his colleagues to speak to. Upon his 'return,' his subsequent phone message and email were contradictory and blatantly dishonest. All of this is quite sad since we enjoyed our initial meeting with Mr. Sparks and felt he helped us with the purchase with respect and ease. The Fusion is wonderful and we are happy to have it. I hope the quality of our experience with the service department will up for the unpleasantness of the after-purchase. More