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Crater Lake Ford

Medford, OR

3.8
231 Reviews
Call Dealership (541) 773-3673

2611 Biddle Rd.

Medford, OR

97504

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231 Reviews of Crater Lake Ford

May 30, 2025

I bought the life time oil changes, and so far the service Department has been great. Megan in the service department is a great person to deal with, very efficient, kind, polite and does her job we More

by dshuck1355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
May 28, 2025

It was awsome that they came to my place of business to service my Bronco. More

by christine.cassel59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Fowler
Report | Print
May 28, 2025 -

Crater Lake Ford responded

Christine, it is amazing to hear that our team could deliver a convenient service to you, and we look forward to assisting you again down the road! Thank you for choosing Crater Lake Ford, and don't hesitate to reach out next time we can be of assistance.

May 27, 2025

My experiences with John Oppy and the rest of the crew in the service department have been excellent. Very knowledgeable and friendly. More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oppy, McKayla, and the rest
Report | Print
May 28, 2025 -

Crater Lake Ford responded

We're happy to hear that John Oppy and the service team at Crater Lake Ford provided you with excellent experiences. Thank you for sharing your positive feedback!

May 27, 2025

Crater Lake Ford has great customer service. It was my first time having my Maverick serviced for an oil change. Everyone is professional and I would recommend them for a new truck/car or other. More

by Wally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
May 28, 2025 -

Crater Lake Ford responded

Wally, we're glad to hear about your positive experience with our team at Crater Lake Ford! Thank you for recommending us and trusting us with your Maverick's service. We look forward to serving you again in the future!

May 25, 2025

Megan was great at answering my questions. She was very friendly and helpful. Everyone was friendly as I waited. More

by purple232003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Jessie, Bryce
Report | Print
May 28, 2025 -

Crater Lake Ford responded

We're pleased to hear that Megan and the team at Crater Lake Ford provided you with friendly and helpful service. Thank you for sharing your experience, we appreciate it!

May 25, 2025

I worked with Phillip at Crater Lake Mazda. His level of communication and service was exceptional. I will refer him to everyone. More

by Rhonda r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Report | Print
May 28, 2025 -

Crater Lake Ford responded

Rhonda, it is nice to hear that Phillip provided exceptional service at Crater Lake Ford. Thank you for recommending him and supporting our team!

May 24, 2025

My sales experience was good years ago. Repair/maintenance has been ok but do not like the new automated system. It is confusing and seems to get stuff wrong. Please work on those bugs!! More

by susankstrong
Recommend Dealer
Yes
Employees Worked With
Megan, Service advisor (was Mikaela)
Report | Print
May 27, 2025 -

Crater Lake Ford responded

Thank you for sharing your feedback with us at Crater Lake Ford. We're glad to hear about your positive sales experience, but we're sorry the new automated system has been confusing. We'll definitely look into improving it and appreciate your patience as we work out the bugs!

May 23, 2025

Thank you for change all the filters and rotating the tires with my oil change.. More

by highenergy62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, wish I did.
Report | Print
May 27, 2025 -

Crater Lake Ford responded

It is great to hear our team at Crater Lake Ford left a positive impression, and we look forward to assisting you again soon!

May 19, 2025

Nathan and management is the best I’ve experienced. Also, Megan in service was fantastic. I highly recommend this dealership to anyone. More

by Randy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan in sales. Megan in service
Report | Print
May 19, 2025 -

Crater Lake Ford responded

Randy, thank you for the glowing recommendation! We're delighted to hear that Nathan, Megan, and our Crater Lake Ford team provided such a fantastic experience. We appreciate your support!

May 15, 2025

Crater Lake Ford is the only dealer I service my Mustang at. They only recommended services that I know my car needs and are the only people I trust picking up and dropping my car off. It’s truly a pleasure More

by ccompeau937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Buchanan, Taylor Tolen
Report | Print
May 16, 2025 -

Crater Lake Ford responded

Thank you for trusting Crater Lake Ford with your Mustang's service needs! We're delighted to hear that our team has earned your confidence and made the process enjoyable. We look forward to continuing this great relationship!

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