Crater Lake Ford

The service on my Bronco has been great. Megan is friendly, knowledgeable and she keeps in contact with me regarding the status of my vehicle. Megan is friendly, knowledgeable and she keeps in contact with me regarding the status of my vehicle. More

John Oppy was awesome. Went above and beyond.He was terrific caring and has a great sense of humor. I was only in for an oil change and I was treated like I was buying a $1 Went above and beyond.He was terrific caring and has a great sense of humor. I was only in for an oil change and I was treated like I was buying a $100,000 car. More

My wife just got an oil change on her 2015 Ford Mustang at Crater Lake Ford. The service advisor upsold her a "oil crankcase cleaning service" ($48) and an "install premium engine oil conditioner" ($39). at Crater Lake Ford. The service advisor upsold her a "oil crankcase cleaning service" ($48) and an "install premium engine oil conditioner" ($39). Ford corporate specifically advises against either of these. I am looking for a service shop for my three Ford vehicles. Crater Lake Ford will is no longer being considered for my business. Their duplicity just lost them well over $2000 of work that needs to be done on my vehicles. More

Megan was fantastic, she kept me updated, explained everything clearly, and made my service experience stress free. everything clearly, and made my service experience stress free. More

They were very responsive & the person helping me was Josh Aguirre & he kept me updated with my truck & sent shuttle to pick me up when the job was done &nonce serving explained everything that was done Josh Aguirre & he kept me updated with my truck & sent shuttle to pick me up when the job was done &nonce serving explained everything that was done to the truck & to give him a call in the future if i needed anything which i liked. More

Crater Lake Ford salesmen lied, tricked, withheld information and then stuck me with a loan that will take 70 months to pay off! 70 months! That is nearly 6 years! Who thinks 6 years to pay off a car information and then stuck me with a loan that will take 70 months to pay off! 70 months! That is nearly 6 years! Who thinks 6 years to pay off a car loan is reasonable? Oh, and they stole my trade in. Low blue book 4000.00 they gave us 200.00. Our fault? Totally but I never…. Cheryl and Francine Gibson Sisters. More

Service Advisor Phillip H (Mazda side) was extremely helpful with my recent visit for an oil change and a recall service. He greeted me upon arrival and filled out the form for me. He was in direct cont helpful with my recent visit for an oil change and a recall service. He greeted me upon arrival and filled out the form for me. He was in direct contact with me to let me know when my vehicle was ready. Very professional. Thank you! More

Megan is the best in the shop. . she is very good at her job. Friendly and professional. . she is very good at her job. Friendly and professional. More

Phil’s customer service is phenomenal! I also appreciate the summary video that the technician provides us with at the end of our appointment. Hearing and seeing the recommendations is im I also appreciate the summary video that the technician provides us with at the end of our appointment. Hearing and seeing the recommendations is important yo our family. More

Fast and convenient service. Charged less than quoted amount and took less time. Always happy with my service. Charged less than quoted amount and took less time. Always happy with my service. More