Crain Kia of Fort Smith

Krystal B is the absolute best. Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing fr Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing from her in the future. More

Krystal Belcher is the best sales lady in the world hands down I love my brand new Kia down I love my brand new Kia More

I have purchased my last two vehicles at Crain Kia of Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! More

this place is a joke. had an issue with my clear coat on a brand new telluride and they say its not covered under warranty due to it being from impact. there's a tiny scr had an issue with my clear coat on a brand new telluride and they say its not covered under warranty due to it being from impact. there's a tiny scratch from a rock or bug hitting it but because it happens to be where the clear coat is peeling they wont warranty it. the clear coat blew off while i was washing the car. took it to a body shop and they told me the clear coat looks wrong and shouldn't flake like it is. its either poor product or poor application. i've purchased 5 vehicles from crain and 3 of those were brand new vehicles from crain kia in the past 2 years. they don't give a xxxx about your loyalty or even try to talk to you about it. as soon as you try to fight it they just pass you off till you give up. not one manager reached out. they'll get your money and then they don't care. xxxx i even serviced the vehicles here. it takes 4 hours to get an oil change. run away and take your loyalty elsewhere because they won't reciprocate it. More

I had a great experience with my recent purchase from Crain Kia. Jamie Carson (salesman) was excellent; friendly, helpful, and a no pressure approach. Caitlyn (sp?) assisted and was very helpful as well. Crain Kia. Jamie Carson (salesman) was excellent; friendly, helpful, and a no pressure approach. Caitlyn (sp?) assisted and was very helpful as well. General Sales Manager, Ricky Nolan, was easy to work with and so was the finance manager, Gregg Hubbell. More

Absolute worst customer service I’ve ever experienced in my life. You will get the “run around”, lied to about your vehicle, and no one will return your calls. The Crain Commitment is a joke! You will have my life. You will get the “run around”, lied to about your vehicle, and no one will return your calls. The Crain Commitment is a joke! You will have to push for legal action before they will take you seriously! I would HIGHLY recommend buying a vehicle somewhere else! More

Excellent service, friendly atmosphere and very clean dealership. Will recommend to all my friends. Tks dealership. Will recommend to all my friends. Tks More

Been trying to get ahold of the service director all wk. He will not return my phone calls. My next step is the owner in Little Rock and to contact Kia home office He will not return my phone calls. My next step is the owner in Little Rock and to contact Kia home office More

The absolute worst, weakest dealer I've ever encountered in my life! Their management staff has no business selling cars! I have a fully approved deal with the bank that these xxxxxxx won't sell! They won't in my life! Their management staff has no business selling cars! I have a fully approved deal with the bank that these xxxxxxx won't sell! They won't be in business long not selling cars! None of these inbred xxxxxxx would ever make it at a real dealership! To the owner of Crain Kia, you might want to hire a real staff that wants to sell cars. Or come to California, where the big boys play and make money!🤣🖕 xxxxing pathetic hillbillies! More

Do not do business with them. They caught my wife and daughter looking at a car. High pressure sales tactics and signed them up for a 2017 Kia Soul at way more than it was worth. Sold extra warranties. daughter looking at a car. High pressure sales tactics and signed them up for a 2017 Kia Soul at way more than it was worth. Sold extra warranties. It spontaneously caught on fire and they will not make it good, will not cooperate, unless you want to risk your life with cars known to spontaneously catch on fire then be left holding the bill stay away. Stay far away. More