Crain Kia of Conway - Service Center

Oil Change Always professional and friendly. They treat every customer as if they are the most important customer there. They keep you informed about what is g Always professional and friendly. They treat every customer as if they are the most important customer there. They keep you informed about what is going on, and what your car needs. More

30,000 mile check up I brought my car in for a 30,000 mile checkup. The service was very good. I was able to get a ride to my work and back to Crain Kia which was very nic I brought my car in for a 30,000 mile checkup. The service was very good. I was able to get a ride to my work and back to Crain Kia which was very nice. One thing bothered me however. While they vacuumed my car (driver's side), my car was not washed. When I bring the car in for a oil change (approximately 40+ dollars) I get it washed. When i paid over $600 for the check up. No wash. I was disappointed. Otherwise everything else was very good. More

Very friendly staff. Convenience of location and ability to work within a schedule that is comfortable for me. Very friendly staff. Ability to have my car washed and cle Convenience of location and ability to work within a schedule that is comfortable for me. Very friendly staff. Ability to have my car washed and cleaned at any time. More

Service Made my appointment in advance and when I arrived was greeted promptly and was made sure that if I needed anything else that they were here to help Made my appointment in advance and when I arrived was greeted promptly and was made sure that if I needed anything else that they were here to help More

They kept there promise great experience! They kept there promise about the trade in and the new Soul we bought and keep my payment the same as the other loan. I would recommend Crain Kia to a They kept there promise about the trade in and the new Soul we bought and keep my payment the same as the other loan. I would recommend Crain Kia to all my friends. More

Not what it used to be. Hard to recommend. Have had my oil changed here for 3 years. Just keeps getting more and more average or worse. First year 5 stars every time. The last year is just a Have had my oil changed here for 3 years. Just keeps getting more and more average or worse. First year 5 stars every time. The last year is just acceptable. They change the oil, all I can say. Get your car on time with your scheduled time. Used to get my car back washed and the service interval reset. Now they just change the oil. Will start getting the oil changed closer to home. More

Good to bad service The last 2 oil changes I was there on a weekday and was there for 3 hours. This time I made an appointment on a Saturday hoping to be out in a timely The last 2 oil changes I was there on a weekday and was there for 3 hours. This time I made an appointment on a Saturday hoping to be out in a timely manner. Well, They got me out in 30 minutes. Which is why the fair rating. If it would of been longer then an hour I would of stuck with my poor rating. So I sign my paper and the lady said have a nice day and here is your paper and head to my vehicle. I am used to it being washed and front seat vacuumed to which neither was done. I look at my tire pressure and that is when I realize they put both tires from the back to the front because I had aired them up a week before. Usually, they "top off" my air in my tires and I can feel they are all the same. When I get home I read the paper to see if there were any yellow or red. Nope all green. Now the last oil change I had they told me I needed the cabin and air filter changed and I told them I would do that. I didn't do that yet and yet there was no note saying it needed to be change which makes me wonder if they ever really look at those things. Your service department has drastically gone down hill! Now I am sort of regretting that I have the service plan for my oil changes. I know when I have no more coupons to use for my oil change I will be finding somewhere else to go. More

Lexie was a pleasure to work with!! This trip was great. I dropped it off and went back to class. Lexie was very friendly and understanding my hurt. She was there to great me at my retu This trip was great. I dropped it off and went back to class. Lexie was very friendly and understanding my hurt. She was there to great me at my return that evening. More

oil change and rotation Andrew was fantastic. This was my 3rd time dealing with him. He is one of the best I have ever dealt with. You want to keep this guy on your payroll. Andrew was fantastic. This was my 3rd time dealing with him. He is one of the best I have ever dealt with. You want to keep this guy on your payroll. There aren't many like him. He has perfect personality for this job. If anyone deserves a raise its him. He will keep customers coming to your dealership. I'm 75 years old and have worked with many servicemen over the years. He's the best. Fred Nahlen More

Awesome service crew Crain Kia has the best CS team I’ve ever seen. Friendly, helpful, and quick honest service that sets them apart from the rest. Thanks Crain Crew Crain Kia has the best CS team I’ve ever seen. Friendly, helpful, and quick honest service that sets them apart from the rest. Thanks Crain Crew More