Crain Kia of Conway - Service Center

new car Mr. Maxwell was very nice and they talked us into trading for a new car. Wow. We are very pleased with our new car. Kia Mr. Maxwell was very nice and they talked us into trading for a new car. Wow. We are very pleased with our new car. Kia More

Forgot service, annoyed by salesman in waiting room. I redeemed my coupon in my overpriced service coupon booklet for a car wash and interior detail along with a voucher for the typical service bundle (o I redeemed my coupon in my overpriced service coupon booklet for a car wash and interior detail along with a voucher for the typical service bundle (oil, filter, + tire rotation). Waited two hours in their waiting room, which wasn't a bother. But during that time I received what appeared to be an automated text message asking me if I was interested in selling. It was confusing because typically automated messages don't have brutal spelling errors in them. Texting, "Stop" as instructed prompted a reply that I've been removed from further messages. But that didn't stop a salesman from waddling over to bother me, thirty minutes later, about selling my car and still try to sell me when I was just there for warranty service. I assume the message wasn't automated and that this was the guy that butchered the previous text message. Service finished, I leave, tired from the wait time. Halfway home it hits me: They didn't detail the interior at all. Not even vacuumed. So I'm out a voucher I can only imagine the value of. Thanks for that. And thanks for bothering me during the wait I guess. Not very classy. More

Mandatory My automobile was serviced and repaired. The time frame of the work being completed was not ideal and the communication of when the job was completed My automobile was serviced and repaired. The time frame of the work being completed was not ideal and the communication of when the job was completed was not great as I was in a time crunch. More

Friendly but pushy Met with a very happy personable checker in she made me feel comfortable. Explained what I needed and told and she asked about air filters I explaine Met with a very happy personable checker in she made me feel comfortable. Explained what I needed and told and she asked about air filters I explained I only wanted the motor one but not the cabin one. While waiting she came in the lounge with the dirty filter and again asked. Again I had to tell her I didn't want one. I really didn't appreciate this and the embarrassment of being asked in front of everyone else waiting. I understand she wanted me to replace my filter but the second time was to much More

Excellent Couldn't ask for better associate's and dealership. Everyone is exceptional in thier field of expertise. I would diffently recommend this dealership t Couldn't ask for better associate's and dealership. Everyone is exceptional in thier field of expertise. I would diffently recommend this dealership to family and friends, very very satisfied customer. More

Oil change OverallService was good . The staff was informative and helpful and friendly and keep me updated. There was water is available along with coffee and p OverallService was good . The staff was informative and helpful and friendly and keep me updated. There was water is available along with coffee and popcorn which made the wait for my vehicle better and comfortable More

Oil Change Excellent and prompt service. Vehicle finished in a timely manner. Customer service was excellent. Checked to see if we needed anything several times Excellent and prompt service. Vehicle finished in a timely manner. Customer service was excellent. Checked to see if we needed anything several times such as coffee or water. Missed the doughnuts they used to serve. More

Great service Crain does a great job. The staff is friendly. I always refer friends to Crain Kia . Will keep coming back for new vehicle next year. Crain does a great job. The staff is friendly. I always refer friends to Crain Kia . Will keep coming back for new vehicle next year. More

oil change i came in for a oil change it was early and i did not get to eat. There was my favor snack. POPCORN. Great service. i came in for a oil change it was early and i did not get to eat. There was my favor snack. POPCORN. Great service. More

oil change Everyone is always so friendly! If someone notices you sitting for a while - they will go check on the status of your car. And, a big plus for me is t Everyone is always so friendly! If someone notices you sitting for a while - they will go check on the status of your car. And, a big plus for me is that they wash and vacuum my car! More