Crain Kia of Conway - Service Center

Bad Service Department Due to incompetent mechanics my vehicle almost over heated trying to get my BMW to the BMW dealership. Once I got there within 30 minutes they were ab Due to incompetent mechanics my vehicle almost over heated trying to get my BMW to the BMW dealership. Once I got there within 30 minutes they were able to tell me that the last few mechanics didn’t know what they were doing and took short cuts with my vehicle ending up going to cost me $3000 to fix. Luckily BMW has awesome customer service and put me in a loaner even though I didn’t purchase vehicle from them. I was in and out in 30 minutes compared to a minimum of 2 hours at Crain for a bad oil change. More

Money more important than customer I was there for an oil change/tire rotation. I had an appointment for 11:15, but due to personnel issues I was there until about 1:50. A worker in the I was there for an oil change/tire rotation. I had an appointment for 11:15, but due to personnel issues I was there until about 1:50. A worker in the service department immediately tried to get me to get more work done that I felt was unnecessary to the tune of $325. This has become a common occurrence when I go there. The seating, while plentiful, is not comfortable. Especially when you’re stuck there for almost 3 hours. I plan on finding another place to have my car serviced that I can trust. Crain Kia’s service department has really changed in the last few years. I have no faith in them anymore. I believe they try to take advantage of women. This could cause me to look elsewhere when it’s time to buy a new car. More

Issue with service appointment 11/25/19 I made an appointment to drop my car off at 7:30am yesterday morning. I was told I would be called when ready. I got there at 4:30 when I got off work I made an appointment to drop my car off at 7:30am yesterday morning. I was told I would be called when ready. I got there at 4:30 when I got off work, it was not even started. My car had been pushed to the side and not worked on at all. I ended up having to wait until 5:45 which isn't fair to me. I also had to pay for the service, which to me was uncalled for being that I dealt with the issue I had. This happens to me everytime I go to your place for service. More

Quick service! Always helpful and kind! The waiting area is great and helpful with kids! The waiting wasn’t long at all! WiFi available so i could work on homework. Always helpful and kind! The waiting area is great and helpful with kids! The waiting wasn’t long at all! WiFi available so i could work on homework. More

Above and beyond I don’t remember the names of employees. My blind side lights were not working. This feature was a huge part of why I bought this vehicle. The schedul I don’t remember the names of employees. My blind side lights were not working. This feature was a huge part of why I bought this vehicle. The scheduler made my appointment amount around my schedule so I didn’t have to miss work. The service tech evaluated my issue completely and found my problem. Due to owner error the techno’s ion did not charge me for his time and took the time to explain my error. The service tech and scheduler went above and beyond to assist me. More

Fast Friendly Service Loved the fast and friendly service!! Thanks for the Car Wash as well 😊 I have been so busy..and that was on my to do list! Made my day!! Loved the fast and friendly service!! Thanks for the Car Wash as well 😊 I have been so busy..and that was on my to do list! Made my day!! More

Routine Oil Change The first few times I came into Crain Kia to service my car I was very pleased. The technicians were courteous and they washed and vacuumed my car du The first few times I came into Crain Kia to service my car I was very pleased. The technicians were courteous and they washed and vacuumed my car during routine visits for oil change. My most recent visit was not that way. I made an appointment online for an oil change and it still took 2 hours. They did wash the outside, but didn’t vacuum it. The service was still good, but didn’t have the value that I had seen in the past. More

Bad service oil change I was very disappointed this time! I have been coming here for years always called by name and greeted upon arrival! This time it was an all new staff I was very disappointed this time! I have been coming here for years always called by name and greeted upon arrival! This time it was an all new staff and no greeted me, I had to walk into the service and tell them I was there for service! For a simple oil change I waited almost TWO HOURS with no update! I had to go inquire about my car and then I was told “oh yeah let me invoice cause your ready”! My car was completely dry from the car wash which let me know it had been finished for sometime, then I had to walk through the service bay to my car waiting outside! I have never! My car has always been brought to me and was ready to go immediately after service! I was very unhappy with the cut rate service received this time, not sure that I want to return to this KIA!! Bring back the old people that knew what good service was about! More

Routine maintanence I'm not sure if my tires were rotated cause they seem to be in the same place. I know because I scratched one of my rims and I noticed where it was pl I'm not sure if my tires were rotated cause they seem to be in the same place. I know because I scratched one of my rims and I noticed where it was placed the last rotation and its still there. More

Service Department Review Good quick service. Professional employees and helpful with questions. Andrew Hernandez was a huge help answering questions about the safety system. J Good quick service. Professional employees and helpful with questions. Andrew Hernandez was a huge help answering questions about the safety system. Jared Meza worked quickly and efficiently. Very pleased with the service all around. We will be requesting Jared for all our future services. More