Crain Kia of Conway - Service Center

This was my first time getting my vehicle serviced by Crain Kia in Conway, & I can say that I am very pleased with the customer service I received. Crain Kia in Conway, & I can say that I am very pleased with the customer service I received. More

Service center desk attendant was great and effective and efficient very knowledgeable and helpful and kept me informed of everything with my car will the recall and made me aware when parts would be in an efficient very knowledgeable and helpful and kept me informed of everything with my car will the recall and made me aware when parts would be in and when my car would ready to be repaired More

Very efficient. Was only there for a short time. Got my oil changed,tires rotated, and they even washed my car!! Thank you!! They also checked all the fluids. Was only there for a short time. Got my oil changed,tires rotated, and they even washed my car!! Thank you!! They also checked all the fluids. More

Way better customer service than the north Little Rock Location. The service staff is quick and friendly. They keep you updated if they are running behind. Location. The service staff is quick and friendly. They keep you updated if they are running behind. More

Very good Recommended other things they deemed necessary to be taken care of in order for my car to continue running smoothly thanks very much for the service Recommended other things they deemed necessary to be taken care of in order for my car to continue running smoothly thanks very much for the service More

Very professional staff that got me right in, kept me informed, and had my car ready for me washed. Nice experience with updates on my car and where it was in the appointment. informed, and had my car ready for me washed. Nice experience with updates on my car and where it was in the appointment. More

The workmanship has always been fine, as far a layperson can tell. Time will be the better judge of this. I always thought I was being treated well here. This time, owever, I was misled, as I often feel a can tell. Time will be the better judge of this. I always thought I was being treated well here. This time, owever, I was misled, as I often feel at dealerships. A service charge should be completely itemized and there should be no blind -siding at checkout. I was pleasantly surprised to get a follow-up service call which helped me to vent the frustration which I had determined to swallow.. I was thanked for going out of my way and taking half a personal day to get warranty work done at their dealership. It was explained to me that the cost of the parts for maintenance was because these were premium parts and that the time of the highly qualified mechanic was worth the labor fee, the hidden fee. I can feel patronized mistreated closer to home. More

The service department was nice, giving me a quote over the phone. I set my appointment for that Saturday. The guy at the desk was nice. I will be back again. My car was a Hyundai and not a Kia. the phone. I set my appointment for that Saturday. The guy at the desk was nice. I will be back again. My car was a Hyundai and not a Kia. More

I had a 1:30 appointment and was told it was going to take 1.5 hour to 2 hours before the oil change would be completed! That was after the people in front of me come in without an appointment. It was ri take 1.5 hour to 2 hours before the oil change would be completed! That was after the people in front of me come in without an appointment. It was ridiculous! I have been to other Crain facilities and have never been told it would take that long. More

Andrew in the service department was knowledgeable, honest, and kept me informed throughout the entire process of replacing my telluride windshield. They put me in a very nice loaner, at no cost to me, honest, and kept me informed throughout the entire process of replacing my telluride windshield. They put me in a very nice loaner, at no cost to me, while my vehicle was in getting the service done. Thank you! More