Crain Kia of Conway - Service Center

Customer service is great. They are always very throuroigh when providing details about the vehicle. They are always very throuroigh when providing details about the vehicle. More

I didn’t have a reservation but they worked me in and I was on a timeline. They got me in & out on time. They have great service & they were professional & hospitality was excellent was on a timeline. They got me in & out on time. They have great service & they were professional & hospitality was excellent More

My daughter drove a loaner last week to St. Louis for a concert and pebbles hit the windshield and left a crack on the passenger side. I texted Justin right away and also sent pics. I just got Louis for a concert and pebbles hit the windshield and left a crack on the passenger side. I texted Justin right away and also sent pics. I just got a text from Justin saying that he has a new loaner ready to swap. I’m very happy with the excellent customer service Justin is always providing us. Thank you!!! More

Jeramie is such a joy and pleasure and made the whole experience fun. Dropped my vehicle off at 730 and it was ready at 830. experience fun. Dropped my vehicle off at 730 and it was ready at 830. More

I would like to say thank you, Justin for an excellent customer service even on his day off he tried to help. customer service even on his day off he tried to help. More

Its very clean here, Short wait time and Justin was awesome. Good product recommendation for vehicle longevity awesome. Good product recommendation for vehicle longevity More

They were all friendly, and helpful and courteous no waiting and they were finished with my old change 15 minutes faster than they said they would waiting and they were finished with my old change 15 minutes faster than they said they would More

Jeramie in the service department was awesome. He did a great job of explaining all the KIA recommendations for my 2025 KIA Telluride. Everyone was extremely friendly. I arrived at my appoin He did a great job of explaining all the KIA recommendations for my 2025 KIA Telluride. Everyone was extremely friendly. I arrived at my appointment time and they were ready for my vehicle. I waited at the dealership while they serviced my vehicle and I enjoyed a nice cup of hot coffee while I waited. They were so quick and efficient. Thx for making my first service visit a great experience. I also love my KIA Telluride. More

Service was great and everyone was so kind. The service was quick and recommended things to watch out for on my vehicle. Love the entire service department! The service was quick and recommended things to watch out for on my vehicle. Love the entire service department! More

Staff is friendly and helpful. Shuttle service is available along with water or coffee in a clean waiting area. Shuttle service is available along with water or coffee in a clean waiting area. More