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Crain Kia of Conway - Service Center

Conway, AR

4.7
966 Reviews

966 Reviews of Crain Kia of Conway - Service Center

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June 27, 2025

We love using Crain Kia! The service is always great and we feel at home here. We never use anyone else. More

by ADAMBARNARDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeramie, Delilah and Kyle
June 27, 2025

Fast service. Friendly staff. And no problems what so ever. Definitely will be coming back More

by KYLERAKAKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEVEN FINCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Crain Kia did a great job with the service of our vehicle. Their techs were nice and facility was very clean. More

by austindixon21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Coultas
June 24, 2025

Had an appointment Monday 7:45am on May 19th, got the vehicle back June 23, told them something was messing up spark plugs every four months, They changed spark plugs, didn’t find problem, charged me $42 More

by valeryPassmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department kyle
Jun 25, 2025 -

Crain Kia of Conway responded

Ms. Passmore, I know Kyle spoke with you regarding your Mitsubishi in our Shop on several occasions. I apologize if there were missed calls from you as Kyle is very busy in Service. We reach out to each and every customer in our Service Department daily. We performed a diagnostic on your vehicle since the Check Engine Light was on and ordered parts based on the codes it was displaying. We can't answer your question, "Why is my car corroding my spark plugs every four months"? A Mitsubishi Dealership may be of assistance to you.

June 23, 2025

I can't say enough good things about the incredible service at Crain Kia of Conway! I had dropped off my “Nana Van” for an oil change and ended up needing to swing by earlier than planned because I acc More

by tiapadgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Coultas
June 20, 2025

Great people to work with! Everyone was extremely helpful and service was completed in a reasonable amount of time. More

by mark@biologyalive.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Mr. Jeramie always gets me in and out. Very knowledgeable about things and pleasant. Always has a smile on his face. Which if I am having a crazy day that smile of his makes my day. More

by marcee.jones0406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamar Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeramie York and Kyle
June 20, 2025

Excellent service very freindly. was in for the normal service which they were. Very thorough. Washed the car which is nice.only about an hour and done.very happy with the Kia pe More

by bobschreck6
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service people .Andrew Peck and Qiwn
June 19, 2025

Courteous and professional. I was greeted immediately with no wait. I was asked if I needed a ride somewhere when I said I was dropping off. More

by CHARLIE72032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Coultas
June 19, 2025

I always get excellent service when I visit Crain Kia in Conway. Everyone is friendly and knowledgeable. More

by mirandamcdiarmid
Recommend Dealer
Yes
Employees Worked With
Service Department
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