Crain Kia of Conway

Our new car had a check engine light come on before we even got to leave with it. We were told it would take 2-3 days to drain the fuel tank, clean, refill, and change fuel filter. We left the dealership even got to leave with it. We were told it would take 2-3 days to drain the fuel tank, clean, refill, and change fuel filter. We left the dealership in a loaner. We were contacted less than 2 hrs later saying our car was ready. We were 80 miles from the dealership. The next morning, we returned to the dealership and picked up our new car. We live just over 100 miles from this dealership. The car ran great until I pulled over to drop off my brother about 9 miles from my home. When I pulled back out onto the road, the car would barely pull itself. I pulled over, shut the engine off, then restarted it. Now the car was running fine again. My wife wanted to drive the car but it was again barely pulling itself. This time, it threw a code of PO75800 which is about the transmission. The next day, the car was picked up and a loaner delivered on a truck. Today, I talked to the service manager who stated that the fuel tank would need to be drained. This was supposed to have been done 2 days ago. He was not aware of the code on the car or a transmission problem. So this is day #4 Thursday and we bought the car on Monday. We have no idea what is wrong with it and when it will be repaired. We are not happy. More

Excellent service! ! Highly recommend Jim Thompson! He was super fun to work with! Kept us laughing and helped us get the best deal possible! ! Highly recommend Jim Thompson! He was super fun to work with! Kept us laughing and helped us get the best deal possible! More

In scheduling service for my car, it was made easier in that it was picked up at a good time and was returned on the completion of the service at a good time. I did not have to get out of the house on thi that it was picked up at a good time and was returned on the completion of the service at a good time. I did not have to get out of the house on this day. Very thankful for this service. If I had to take it to the dealership, I might have had to sit for the entire time of service, which could have been very tiring. More

They financed in a $4400 warranty that we said we didn't want, then told us it was included for free since we financed with Kia when we signed the papers. After receiving our copies, we saw that it wasn't i want, then told us it was included for free since we financed with Kia when we signed the papers. After receiving our copies, we saw that it wasn't included for free. More

Friendly and efficient service! In and out in good time. very satisfied. Everyone was very courteous. In and out in good time. very satisfied. Everyone was very courteous. More

They are professional and courteous they explained every detail and service manager is awesome front staff is very helpful as well every detail and service manager is awesome front staff is very helpful as well More

Seems odd to say, but I enjoyed bringing in my Kia Sorento for its first service. I was quickly greeted when I pulled in. Jeramie efficiently, yet thoroughly, went through what to expect. He escort Sorento for its first service. I was quickly greeted when I pulled in. Jeramie efficiently, yet thoroughly, went through what to expect. He escorted me to the lobby and showed me the beverages and snacks available. My husband was waiting outside for me; otherwise, I would not have minded hanging out there while they worked on my car. More

Very friendly and efficient service. Mr Tye went above and beyond to make our experience pleasant. Mr Tye went above and beyond to make our experience pleasant. More

Great experience! Alicia was fabulous and was ready to get us in a new car Alicia was fabulous and was ready to get us in a new car More

Very knowledgeable and easy to deal with. Smooth transaction and delivered everything that was promised. Smooth transaction and delivered everything that was promised. More