Crain Kia of Conway

Customer service lacking Took 11 days to get the ac fixed and a windshield installed. Paint fixes we were promised were terrible and we were told we would get a tank of gas bu Took 11 days to get the ac fixed and a windshield installed. Paint fixes we were promised were terrible and we were told we would get a tank of gas but received 3/4 because they said they only give preowned cars 10 gallons so we were lied to there. No one called us back when I left messages and no one called in management to apologize or try and make our experience better. We traded in a fully loaded Ram 1500 Crew cab that was sell ready. We weren't offered an oil change, or anything. We still havent gotten sale paperwork or the check we were promised for our trade in. Very unhappy Teddy was great though More

Awesome service crew Crain Kia has the best CS team I’ve ever seen. Friendly, helpful, and quick honest service that sets them apart from the rest. Thanks Crain Crew Crain Kia has the best CS team I’ve ever seen. Friendly, helpful, and quick honest service that sets them apart from the rest. Thanks Crain Crew More

Friendly The man helping me at the counter deserves a raise. He was very informative and friendly. Will be back again and again..........words words words wo The man helping me at the counter deserves a raise. He was very informative and friendly. Will be back again and again..........words words words words More

Bad service I would not recommend anyone to this dealership you get half a service for full price then you have to stop and buy your own fluids to top it off.we w I would not recommend anyone to this dealership you get half a service for full price then you have to stop and buy your own fluids to top it off.we were going to trade back in but after all the hustle we're going to a different dealer.crain doesn't even return your calls unless you're buying or trading vehicles it's been a horrible experience and would not recommend them to anyone.be aware they're scammers More

Great was alot better then other Kia dealerships around I dont want to leave a detailed review every single time I visit the dealer ship. This is a pain and should only need to be done 1 time ever. I dont want to leave a detailed review every single time I visit the dealer ship. This is a pain and should only need to be done 1 time ever. More

Slowest Service EVER!!! The first time I brought my vehicle in I was told it would be an hour to diagnose the problem. Almost 2 hours later it wasn't finished. I finally had The first time I brought my vehicle in I was told it would be an hour to diagnose the problem. Almost 2 hours later it wasn't finished. I finally had to tell someone I had to leave and go to an appointment in 20 min. After that they decided they needed to order a part. Part was ordered and I never received a call that it was in. When I took it in for repair it took 2 days before it was ready after telling me it would be about an hour again! Neither times did the service dept wash or vacuum my vehicle! Absolute terrible service!!! More

Great, thorough maintenance on my Kia Sorento I always have great customer service at Crain Kia. They always do a very thorough check of my vehicle and I feel confident trusting them with my vehic I always have great customer service at Crain Kia. They always do a very thorough check of my vehicle and I feel confident trusting them with my vehicle. It does usually take about an hour when I wait. I have bought two vehicles from them and I will go back because of the great customer service. More

Prompt and accurate Received appointment quickly. Estimated time was precise. Friendly and helpful people. Andrew was very professional. The waiting area was clean an Received appointment quickly. Estimated time was precise. Friendly and helpful people. Andrew was very professional. The waiting area was clean and comfortable with coffee or water. More

Recalls Had appointment did four recalls on my KIA they took me home and came got me from house every recall take hour but car was so much better Had appointment did four recalls on my KIA they took me home and came got me from house every recall take hour but car was so much better More

Oil Change Getting an oil change should not take 2 hours especially when there aren’t many vehicles in the service department being worked on. On average it take Getting an oil change should not take 2 hours especially when there aren’t many vehicles in the service department being worked on. On average it takes 2 hours to get in and out. More