Crain Kia of Conway

The workmanship has always been fine, as far a layperson can tell. Time will be the better judge of this. I always thought I was being treated well here. This time, owever, I was misled, as I often feel a can tell. Time will be the better judge of this. I always thought I was being treated well here. This time, owever, I was misled, as I often feel at dealerships. A service charge should be completely itemized and there should be no blind -siding at checkout. I was pleasantly surprised to get a follow-up service call which helped me to vent the frustration which I had determined to swallow.. I was thanked for going out of my way and taking half a personal day to get warranty work done at their dealership. It was explained to me that the cost of the parts for maintenance was because these were premium parts and that the time of the highly qualified mechanic was worth the labor fee, the hidden fee. I can feel patronized mistreated closer to home. More

The service department was nice, giving me a quote over the phone. I set my appointment for that Saturday. The guy at the desk was nice. I will be back again. My car was a Hyundai and not a Kia. the phone. I set my appointment for that Saturday. The guy at the desk was nice. I will be back again. My car was a Hyundai and not a Kia. More

I had a 1:30 appointment and was told it was going to take 1.5 hour to 2 hours before the oil change would be completed! That was after the people in front of me come in without an appointment. It was ri take 1.5 hour to 2 hours before the oil change would be completed! That was after the people in front of me come in without an appointment. It was ridiculous! I have been to other Crain facilities and have never been told it would take that long. More

Andrew in the service department was knowledgeable, honest, and kept me informed throughout the entire process of replacing my telluride windshield. They put me in a very nice loaner, at no cost to me, honest, and kept me informed throughout the entire process of replacing my telluride windshield. They put me in a very nice loaner, at no cost to me, while my vehicle was in getting the service done. Thank you! More

Friendly service, conventient location Appreciate the schedule accommodations, friendly staff, convenient location. There is always fresh coffee and water. There are also up-to-date magaz Appreciate the schedule accommodations, friendly staff, convenient location. There is always fresh coffee and water. There are also up-to-date magazines to entertain you. More

It was recommended via email that I come in for service, but most of the "recommended 60 thousand mile" processes are flushes which are regarded as superfluous within the automotive industry, but there was but most of the "recommended 60 thousand mile" processes are flushes which are regarded as superfluous within the automotive industry, but there was no way to know until I took time off of work to show up, and then was charged significantly more for services than my local mechanic would do. Also had to spend several hours listening to an unfortunate blend of Fox News and country music. More

Did not have a Appointment for oil change called and got put in and was done within 1 hour very pleased friendly staff would recommend to anyone. put in and was done within 1 hour very pleased friendly staff would recommend to anyone. More

I believe his name was Andrew that helped get my vehicle in and gave it back to me. He’s helped me a few times. He is so friendly. GIVE THIS MAN A RAISE! in and gave it back to me. He’s helped me a few times. He is so friendly. GIVE THIS MAN A RAISE! More

Susan was amazing. She kept me so informed and very sweet. I can’t thank her enough. Thank you to everyone who helped with my case that I’m not aware of. sweet. I can’t thank her enough. Thank you to everyone who helped with my case that I’m not aware of. More

Andrew at Conway service Dept is my hero! He’s the only one who has made sure all my car issues were resolved. I’m relocating to Fayetteville in a week and yesterday was my last service with him. Again he one who has made sure all my car issues were resolved. I’m relocating to Fayetteville in a week and yesterday was my last service with him. Again he did not disappoint...I’m really going to miss his smile and awesome customer service. Thank you so very much Andrew!!!! Donita Hurley More