Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crain Kia of Conway
Conway, AR
2,292 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,292 reviews
Verified Customer
June 24, 2025
Had an appointment Monday 7:45am on May 19th, got the vehicle back June 23, told them something was messing up spark plugs every four months, They changed spark plugs, didn’t find problem, charged me $42 vehicle back June 23, told them something was messing up spark plugs every four months, They changed spark plugs, didn’t find problem, charged me $428, called to busy to get back with me, I would never buy a vehicle or get one fixed there More
by valeryPassmore
Employees Worked With
Service department kyle
June 23, 2025
I can't say enough good things about the incredible service at Crain Kia of Conway! I had dropped off my “Nana Van” for an oil change and ended up needing to swing by earlier than planned because I acc service at Crain Kia of Conway! I had dropped off my “Nana Van” for an oil change and ended up needing to swing by earlier than planned because I accidentally left my grandson’s beach towel inside. I figured I’d just grab the towel and be on my way to drop him at VBS, but the service manager Justin Coultas was so kind and said, “Let’s see where your van is.” To my surprise, it was already done—and being washed! He offered to go ahead and let me take it, even though I was early. I was elated! This small act of flexibility made a big difference, letting me get my grandson to VBS on time without having to ride-share with my husband. They got me in and out in no time, were incredibly accommodating, and not the least bit bothered by my early arrival. It’s rare to find service like this—efficient, thoughtful, and customer-first. Huge thanks to the team for taking care of both me and my Nana Van so well! It’s refreshing to know there’s still a dealership that values your time and treats your car with care. OH and they vacuumed the front of my van!!!!!!! I was NOT expecting that and it really needed it. I was so grateful for the extra touches above and beyond! Highly recommend this team for anyone looking for reliable, on-time service with a smile. I’ll definitely be back! More
by tiapadgett
Employees Worked With
Justin Coultas
June 22, 2025
I did not deal with anyone in person. My granddaughter and her dad did the dealing. They seemed fine with their experience. My granddaughter and her dad did the dealing. They seemed fine with their experience. More
by deckndiane
Employees Worked With
Other Employees :
Those are the only two they dealt with
June 21, 2025
I won’t be buying another car from this dealership. I honestly don’t think they inspect trade-ins at all—they seem to just throw them on the lot without even checking them. I’ll own my part for not doi I honestly don’t think they inspect trade-ins at all—they seem to just throw them on the lot without even checking them. I’ll own my part for not doing a walkaround, but there was a busted tail light that hadn’t even been properly repaired. They just stuffed the broken pieces back in, they at least could’ve tried to glue it back together. At the very least, they could’ve done an oil change or mentioned that it needed one. They also said they’d replace the windshield—it’s been nine days, and I haven’t heard a word. I’ll be calling to get that taken care of. To make matters worse, they added gap insurance to my contract without even asking if I wanted it. I want that canceled immediately. The only reason I went through with this purchase was because my engine had locked up and I urgently needed a way to get to work. Next time, I’ll take my time and do a much more thorough inspection. More
by wsims20
Employees Worked With
June 20, 2025
Great people to work with! Everyone was extremely helpful and service was completed in a reasonable amount of time. Everyone was extremely helpful and service was completed in a reasonable amount of time. More
by mark@biologyalive.com
Employees Worked With
June 20, 2025
Mr. Jeramie always gets me in and out. Very knowledgeable about things and pleasant. Always has a smile on his face. Which if I am having a crazy day that smile of his makes my day. about things and pleasant. Always has a smile on his face. Which if I am having a crazy day that smile of his makes my day. More
by marcee.jones0406
June 20, 2025
It was a great experience and very nice salespersons over I would recommend this dealership to everyone I know. Thanks so much I would recommend this dealership to everyone I know. Thanks so much More
by Tracylynn760
June 20, 2025
Excellent service very freindly. was in for the normal service which they were. Very thorough. Washed the car which is nice.only about an hour and done.very happy with the Kia pe was in for the normal service which they were. Very thorough. Washed the car which is nice.only about an hour and done.very happy with the Kia people. More
by bobschreck6
Employees Worked With
Service people .Andrew Peck and Qiwn
June 19, 2025
Courteous and professional. I was greeted immediately with no wait. I was asked if I needed a ride somewhere when I said I was dropping off. I was greeted immediately with no wait. I was asked if I needed a ride somewhere when I said I was dropping off. More
by CHARLIE72032
Employees Worked With
Justin Coultas
