Crain Hyundai of Little Rock

Absolutely horrible experience. Came in saying my budget was $25k, including taxes. They tell me they can work with me and get me to make a deposit. They told me they would be picking up the car from out was $25k, including taxes. They tell me they can work with me and get me to make a deposit. They told me they would be picking up the car from out of state and it would be there within the next day, which they claimed they do all the time. Came back on the planned date to put it up and it was not there, so they told me they would deliver it to my house (3 hours away). Waited an entire week with little to no communication; no one I called called me back, none of the managers would answer my calls. My sales rep was very good at communicating up until I made the deposit. . A week after I was supposed to pick it up, it finally came, at 10:00pm Saturday, on Memorial Day weekend. The VIN number was not the same as they one they told me I was getting, nor did it come from the same state I was told, so I had to get a new insurance card. They forgot to bring my temporary plates and the TITLE, so now I have to wait even longer to drive it. Left out many frustrating details, but you get the idea. That was the first and last time I do business with Crain Mazda. Unprofessionally unresponsive; good luck getting a hold of anyone. More

Very disappointed. They would not negotiate with us AT ALL beyond the very first offer they presented. I have never witnessed that at any other car dealership. I was able to get a much better offer from ALL beyond the very first offer they presented. I have never witnessed that at any other car dealership. I was able to get a much better offer from several other Mazda dealerships in surrounding states. I told them about this hoping they could come down even just a little bit, but they acted like they didn't need or want our business and just would not budge whatsoever. So I drove to another state and got an amazing deal, and the dealership there treated us very well. I love my new Mazda and I'm glad I got it somewhere else. More