Crain Hyundai of Little Rock

Great Job! I had a very positive experience at Crain Hyundai Little Rock. The service was very professional and very personable. I definitely will recommend othe I had a very positive experience at Crain Hyundai Little Rock. The service was very professional and very personable. I definitely will recommend others to shop for their new car at Crain. Also, I will personally be recommending that my friends contact Mark Madison. More

Timely and efficient purchase of a new car. In an anxious, out of town purchase, I visited 11701 Colonel Glenn Rd's Dealership at Crain of Little Rock's web site. Within minutes of leaving my re In an anxious, out of town purchase, I visited 11701 Colonel Glenn Rd's Dealership at Crain of Little Rock's web site. Within minutes of leaving my request, online, Mr. Mark Madison, internet dealer, had responded to my request. He arranged a meeting for my daughter and I, the next day, at our time and convenience. Within literal hours, my daughter's anxiety of being without a car was resolved and she was driving home in a loaned car by the Crain dealership, until they could get her car, from another dealership, which was out of state, in a matter of 1 day. Mr. Madison worked with us non-stop until we reached an agreement, stayed until after closing to conclude the deal and sent my daughter on her way with a loaner car. All the people at this dealership were quite professional, friendly and willing to help us in any way possible. This is our 4th "new car" purchase from Little Rock Crain Dealership on Colonel Glenn Road and we will definitely return again when purchasing another car. More

Awesome Professionalism I dealt with Mr E. Olie, he was great and very knowledgeable and undersanding of what my needs were when I walked in for the second time. I will go ba I dealt with Mr E. Olie, he was great and very knowledgeable and undersanding of what my needs were when I walked in for the second time. I will go back again and again. Anyone that wants to be treat fairly and want to be told the truth. .. This is The place to go.. More

NEW SONATA SALESMAN, VINCENT WILSON WAS WONDERFUL TO WORK WITH. HE HELP US FIND THE PERFECT CAR AND THE COLOR WE WANTED. JON ANDREWS, SALES MANAGER MADE THE PROC SALESMAN, VINCENT WILSON WAS WONDERFUL TO WORK WITH. HE HELP US FIND THE PERFECT CAR AND THE COLOR WE WANTED. JON ANDREWS, SALES MANAGER MADE THE PROCESS FUN FOR US. DEFINITELY A CREW YOU NEED TO CHECK OUT WHEN BUYING A CAR. More

2014 hyundai sonata Purchased this vehicle last year. Since the Second day of ownership it has been in and out of the service department. We have tried to handle this at Purchased this vehicle last year. Since the Second day of ownership it has been in and out of the service department. We have tried to handle this at the lowest level and even attempted to purchase a new vehicle in good faith but they treated us as just another sale. STAY AWAY FROM THIS ESTABLISHMENT! all they want is your money, and once the deal is done you're on your own. More

Great People I came in looking to lower my interest rate on a new car and my sales person, Brendon, and the sales Manager,Hoss went over and beyond for me througho I came in looking to lower my interest rate on a new car and my sales person, Brendon, and the sales Manager,Hoss went over and beyond for me throughout the whole process. I would highly recommend these guys. More

Horrible Honestly wouldn't give them 1 star. The service from Crain as a corporation is an absolute joke. From trying to undercut me on the price of a trade-in Honestly wouldn't give them 1 star. The service from Crain as a corporation is an absolute joke. From trying to undercut me on the price of a trade-in, to lying to me about the pricing of a car just to get me in the door, to keeping a vital piece of an item that caused me not to have something covered under warranty. The customer service and salesmen are not to be taken serious. I'd rather buy a car off Craig's list. More

I purchased new Mazda 6 from Crain and I give everyone I met there 5 stars. I know I wasn't easy to deal with but everyone bent over backwards to make me and my wife happy. We wasn't satisfied with the co met there 5 stars. I know I wasn't easy to deal with but everyone bent over backwards to make me and my wife happy. We wasn't satisfied with the color we first purchased after we noticed a red one on the tv ad. Our mileage was over their guarantee return policy but they said the most important thing to them is our happiness! They sent me to customer care to talked to Heather. Talk about bending over backwards to help us she went way beyond what I would expect anyone to do. I would recommend everyone to buy from Crain. Also the Mazda 6 has turned out to be an amazing auto. More

There has been a problem with front end noise right after we purchase car. Have gone back on number of times. Tires are their only explanation. It's hard to believe New tires are bad!!! Never have they s we purchase car. Have gone back on number of times. Tires are their only explanation. It's hard to believe New tires are bad!!! Never have they suggested a solution. I asked service Manager about different tires He said tire company would not change Tires. So I guess we are going to live with this loud roar. Call today to set up appointment for service. Daniel in service was rude and said he had a lot of people waiting on Him. Therefore he didn't want to answer my questions. STAY away from Crain Hyundai on colonel Glen They sell you a car and then you are on your own!! Went for oil change and to check out front end noise And it took over 5 hours!!!! More

Terrible service. Salesman actually seemed aggravated that I wanted the price before he could start getting out the paperwork. He said, "I thought we were going to make a deal" and I said "I can't commi that I wanted the price before he could start getting out the paperwork. He said, "I thought we were going to make a deal" and I said "I can't commit without knowing the price, so I don't need paperwork at this point" He yelled to the "manager", "she doesn't want to commit!" The manager walked up to me with his shirt half untucked and looked as though he was half asleep. He didn't even say hi to me, they went to a private area and wasted about 10 more mins, then only came off sticker $600.. when I looked at him (salesman) like are you kidding me, He actually said,"I know it will sell", then shrugged his shoulders as though he couldn't care less if he had our business. He was so rude that I actually cried when I left. I've never been treated like that at any business I've ever visited. We immediately called Northpoint and they were able to do MUCH better over the phone and were very helpful and professional. Crain Mazda is extremely high pressure, rude, unprofessional, and just plain stupid. If their goal is to sell cars and keep repeat customers, you'd never know it. The salesman (and I use that term loosely) that we spoke with was an older black man and I can't remember his name. He didn't bother giving me or my husband his card and apparently sells so many cars that he doesn't need to be friendly or negotiate with anyone. More