Cowboy Kia

The weather was very cold as my wife and I came on to the lot. I was surprised to see a consultant out in the cold as well, but Mr. Kaufhold was very quick to offer a warm handshake and smile. Immediately, lot. I was surprised to see a consultant out in the cold as well, but Mr. Kaufhold was very quick to offer a warm handshake and smile. Immediately, I was at ease as Victor brought us inside to find what we were looking for. Victor only took about 2 minutes to suggest 2 vehicles and we went to the lot. Within a couple of minutes we were test driving a beautiful Sorento. Within 2 days, Victor helped us drive away in a brand new 2011 Sorento (fully loaded)! That was a great feeling! Victor and the staff at Cowboy Kia treated us like family. Not only do we have a beautiful vehicle but new friends at Cowboy Kia. They went above and beyond to make sure that we received the best financing and trade-in allowance. Thanks again!!!!!!! More

My experince at Cowboy KIA, has been great each and everytime that I have visited the dealership. Upon my arrival I was greeted by " Mr. H and Michael, they listened to me and took care of my new vehi everytime that I have visited the dealership. Upon my arrival I was greeted by " Mr. H and Michael, they listened to me and took care of my new vehicle needs. They were patient and kind with me, while I looked at several cars. I had traveled to a dealership in Houston, at first and those guys were rude. I normally don't buy from the local dealers thinking that I can get a better bargains. By far, this was one of my "Best Car Experiences". The customer service all around was great; from the car salesmans, finance guy, the porters. I truly can't praise these guys enough, everytime I had a need or question they we're on point with an answer. Thank you to Cowboy KIA, enjoyed doing business with you! More

The reason for this review being so low is for starters, they turned around and sold my two year old Kia that had only 19,000 miles on it before they had made sure and secured financing on the other car tha they turned around and sold my two year old Kia that had only 19,000 miles on it before they had made sure and secured financing on the other car that I had been told had been financed!!! I went through this process for two months dealing with lie after lie about what was going on from the people in financing and the head manager. Never could get a straight answer over the phone, instead I always had to make the 30 minute drive back up to the dealership in order to get any answers, or at least xxxxxxxx answers!! They promised to have my trade in paid off within a week to two weeks and it ended up taking two months even after they had already sold it leaving me with having to deal with Kia Financing contacting me wanting me to make payments on something that was neither in my possession or even in the possession of the car dealership!! No one should have to go through the drama that we went through in order to buy a new car!!! With the actions that they had demonstrated I ended up with no other choice than to take the deal that they gave me two months later instead of having the choice to take the car I had used for a trade in and walk away!! The only good thing was the sales person that we dealt with, Mr. H, he was great!!! However, he had been put in the middle of this mess by the management team in order to cover their own mess up and that was very unfair to both him and myself!! So to answer your question, NO I would not refer anyone, friend or foe, to this dealership!!!! More

Tommy is the rudest person I have ever met. He should not be working with people at all. When I was trying to get my payment where I wanted it, he said you make (x) amount of money, what's the problem? The p be working with people at all. When I was trying to get my payment where I wanted it, he said you make (x) amount of money, what's the problem? The problem was that I didn't want to spend all of my income on a car payment. It doesn't matter anyway. I told him what I wanted and they told me in the beginning they could get it where I wanted. They never did. I should have left then. In the beginning I told them I had $1000 for a down payment, they said that was fine. In the final steps of the paperwork they told me they wanted $2000. So I said o.k. They told me I had a month to come up with the other $1000. I came in the next day with a posted dated check, I was told they don't take post dated checks, that I had to pay it all then. Then the cashier guy said they hold checks for 3 weeks, max. Tommy found someone (who knew her job) that said they do in fact hold checks. I was also given a "We Owe You" slip, this had the things that are wrong with the car that they promised to fix. Not only do the people inside (Tommy) not have any clue what there service department can or can't do, they also don't anything about their hours over there. We thought it needed a front end alignment because it was pulling to the right. The service people said it didn't need an alignment, just a tire replaced. I got my car back yesterday and now it's pulling to the left even worse than it was to the right. I don't even want to deal with these idiots anymore. I'm so frustrated with them. More

Buying a car from this dealer was the worst experience of my life. I bought some add-ons for my car. DO NOT DO THIS! My sunroof broke within 2 months, and the rest of small work that was done took almost 8 my life. I bought some add-ons for my car. DO NOT DO THIS! My sunroof broke within 2 months, and the rest of small work that was done took almost 8 weeks when it was supposed to take 1 week at the most. When I did get my car back, the gps was broken and outdated by at least 5 years even though I paid for it. The staff did not return my phone calls, they were rude, and even the General Manager did not have decency to help me. I have told everyone I know NOT to use this dealer if you want to have a good car buying experience. It was a nightmare. More

Buying a car from this dealer was the worst experience of my life. I bought some add-ons for my car. DO NOT DO THIS! My sunroof broke within 2 months, and the rest of small work that was done took almost 8 my life. I bought some add-ons for my car. DO NOT DO THIS! My sunroof broke within 2 months, and the rest of small work that was done took almost 8 weeks when it was supposed to take 1 week at the most. When I did get my car back, the gps was broken and outdated by at least 5 years even though I paid for it. The staff did not return my phone calls, they were rude, and even the General Manager did not have decency to help me. I have told everyone I know NOT to use this dealer if you want to have a good car buying experience. It was a nightmare. More