Cowboy Kia

I have (my wife) owned a 2012 kia soul for 2 years and have truly enjoyed it. It came time for me to get out of my infinity Q45 with 250,00 mi, I drive a lot. I went to look at the new kia and liked it mo have truly enjoyed it. It came time for me to get out of my infinity Q45 with 250,00 mi, I drive a lot. I went to look at the new kia and liked it more than the one we had. I bought a 2014 kia soul and was so impressed that two days later I took my wife back there to up grade her 2012+ to a 2014 shebang. what a fun little car. The people at Cowboy kia were great, Susan our sales person and her sales managers were outstanding they really worked on getting me the best prices. I would recommend this dealership to anyone. More

So, I bought my 2012 Kia Soul in September of 2011 which I thought was a good deal, come to find out I spent WAYYYY too much money. Which is my fault everything went smoothly I just paid too much. But the s I thought was a good deal, come to find out I spent WAYYYY too much money. Which is my fault everything went smoothly I just paid too much. But the service department is horrible, Im always in for my service check ups but when i needed a new transmission system replaced at just 2 years of course it wasn't covered by the warranty, but when I read my warranty guide it didin't need a transmission flush yet. Thats neither here nor there, 2 weeks ago Tuesday I was in a car accident so I sent my car to Kia thinking they would have it fixed in a timely manner. The wonderful Garrett who is always running around having no clue about anything, never organized and not even pleasant to have to talk to on the phone never has a clue told me they were towing my car back to my work mind you I had it towed from spring to Conroe and he wanted to turn around and have it towed back to spring which would have been around ($400) So Forrest who is always pretty helpful just a bit grumpy took care of me and outsourced me to a collision shop and had them do what they needed to fix and kia was going to replace my bumper. The car his been there since Jan 21, its Feb 1, the car was supposed to be ready on Thursday Jan 30 Its Sat Feb 1 and nobody seems to know where my vehicle is. Its quite frustrating how do you just not know where you sent someones car. And they just say oh it may be ready monday we don't know? Kia in general has been the most frustrating company to deal with. More

I bought a used car from kowboy Kia that had been serviced by your mechanics. An oil pan drain bolt should only be hand tight but that was not the case after Kia touched it. It was so tight that it b serviced by your mechanics. An oil pan drain bolt should only be hand tight but that was not the case after Kia touched it. It was so tight that it broke my 3/8 ratchet and my 1/2 in ratchet just striped it. Took it to Kia and they wanted to charge me for there mistake. BS.. I will never have a good thing to say about them nor will I refer anybody to Kia again. More

Brought a friend in to get a car and gave the the limit for her payments. After 5 hours there they offer payments OVER her Max. When we tried to leave they *magically* came up with a decentg payment. And t for her payments. After 5 hours there they offer payments OVER her Max. When we tried to leave they *magically* came up with a decentg payment. And they offered me a $200 referral which I had not even known they did, week later I called to find out about it and was told its only $100 and they would call back when they knew what was going on with it. Two months now and no one has even bothered to call me back. Great job guys. If you don't want to give referral bonuses out then don't offer them and don't try so hard to screw people when they give you a max price limit. If she could afford a higher payment she would have said so. More

I have a 2005 KIA Sorento Ex that has visited Cowboy Kia every year for the last 3 years for repairs of $1500 every year that seem to always fall "Not under warranty" that I purchased additionally. Up unti every year for the last 3 years for repairs of $1500 every year that seem to always fall "Not under warranty" that I purchased additionally. Up until the last visit, I was extremely happy and had referred people to Cowboy Kia. When I showed up on last visit, all those "familiar faces" were no where in sight. My original complaint was "I had fuel system serviced 3 weeks ago and has steadily gotten worse mpgs along with heavy shimming intermittently" to which Nathan proceeds to go to my car and start diagramming scratches dings and dents on the exterior of my car...I know not how exterior appearance has ANYTHING to do with mechanical problems...but OKkkkkk. Then he proceeds to try to thrust a $600 tune up on me when I DO mention that I have never had spark plugs changed since I've bought the car. ($600 "tune up pkg" does NOT include spark plug replacement...so I needed this WHY?) So I told him, "no I've had all those things done recently I would like spark plugs replaced and find out why its running so bad since last visit 3 weeks ago". He then said it would be $218 to which I asked "why so much?" and he broke down all pricing to which by then the mechanic found that I needed to replace the alternator belt, another $200. So I "ok'ed" the $418 repairs and left to later return to after standing there 30 minutes while they entered all my repairs into the computer with them telling me I owed $661.72. Yeah after another perfect stranger customer backed me up, they finally dropped the additional charges. Long story short, I WAS going to trade in the Sorento for the new Sportage..now the thought of owning another KIA makes me want to vomit! So recommend to a friend? Em no not even an enemy. More

excellent dealer! super friendly, helpful service. Sales rep and all personnel who we interacted with were very cordial. New car was at another dealership which had to be sent to our dealer. Took two Sales rep and all personnel who we interacted with were very cordial. New car was at another dealership which had to be sent to our dealer. Took two weeks to get new card. During that time, a loaner vehicle was provided. HIGHLY recommend! More

Everyone was friendly and very helpful. They worked to get us what we needed. They made us feel like we had value and that they truly appreciated the fact that they were the car dealership we chose. It's get us what we needed. They made us feel like we had value and that they truly appreciated the fact that they were the car dealership we chose. It's the most poisitive buying experience we have had in all of our car buying. (12+ cars) We would definitely recommend Cowboy Kia. More

I cannot even think of one negative about my experience. I started shopping online on a Friday and found a car that I was interested in on the Cowboy Kia of Conroe website. I called and spoke to Bobby Grimm I started shopping online on a Friday and found a car that I was interested in on the Cowboy Kia of Conroe website. I called and spoke to Bobby Grimmet. He gave me the information I needed. I went to see him the next day and walked out of there with my new Kia in a matter of a few hours. The staff is very friendly and the entire experience had a "down to earth" feeling for me. They didn't try to switch me into another car for more money or any last minute hurdles. I am happy with whole experience, the staff (especially Bobby Grimmet in Sales and Charlton Miller in Finance)and really happy with my car. I would highly recommend people to shop first at Cowboy Kia in Conroe, Texas. I would say "Happy Hunting", but I feel that if you start at Cowboy Kia in Conroe you will not have to hunt after that. More

I contacted multiple KIA dealers within my metro area. Cowboy KIA was the stand out in the croud by far. Only one time in my recent past have I come accross a dealer that I would give a 10 out of 10 rati Cowboy KIA was the stand out in the croud by far. Only one time in my recent past have I come accross a dealer that I would give a 10 out of 10 rating. From the internet department, the receptionist, finance.....all the way to Richard the desk manager. How many managers have you seen take a customers car to the wash rack and wash it himself? I can tell you...NONE! The memory of dealing with these awsome folks will stay with me for a very long time. The owner of Cowboy Kia should be very proud of how this store is run. Regards, Ron Kindler More

My husband and I wanted a new car but we didn't want to deal with all the pushy sales people. To our surprise, buying a car at Cowboy Kia in Conroe was stress free. My husband and I couldn't believe how ni deal with all the pushy sales people. To our surprise, buying a car at Cowboy Kia in Conroe was stress free. My husband and I couldn't believe how nice and honest Victor Kaufhold was. He wasn't pushy. He didn't lie. He was very considerate. He made my whole family feel comfortable at the dealership. I have never experienced service so good anywhere else. This is how buying a car should be. I would and will recommend Victor to anyone I know looking for a car. I know that anyone I send to Victor will be in good hands. Victor Kaufhold knows how to provide the very best customer service. I can't say enough about my whole experience at Cowboy Kia in Conroe. Everyone there is very nice and professional. More