Cowboy Kia

Conartists and flat-out liars!!! There are a lot of reputable, honest, dealerships that genuinely care about and respect their potential customers... Cowboy Kia of Conroe is NOT on th There are a lot of reputable, honest, dealerships that genuinely care about and respect their potential customers... Cowboy Kia of Conroe is NOT on that list. They flat out lied to me over the phone (after THEY called me) guaranteeing terms of a sale, and denied the guarantee, refusing to honor their word after I dragged my pregnant wife 1-1/2 hours up there. This happened twice. The second time, they sent pictures of the a vehicle I was interested in and spelled out the downpayment, monthly payments, and term length of loan in text, (they already had my credit application on file from my filling it out both online, and 3 days earlier the first time we drove up there). The manager even said " Consider it my personal gift to you and your wife for your new baby". Seeing it in writing, I thought, there was no way that they could be so deceitful, again. I was wrong. They raised the price by more than $1000 the first trip, and more than double the second time, both times once I got there. Fool me twice, I guess. My fault for giving the benefit of the doubt. They even denied me the opportunity to speak to the manager and the rep that sent me the photos and text guarantee. They are, by definition, CON-ARTISTS, and I encourage anyone to take their hard-earned money elsewhere to buy a vehicle. If you doubt my story, I've posted screen shots of the photos and guarantee they text me in my yelp review. See for yourself. More

Shame on you!!! I inquired about a used GMC Acadia they had. I spoke with Vanessa to verify the price as it was a few thousand more than any others I could find. I I inquired about a used GMC Acadia they had. I spoke with Vanessa to verify the price as it was a few thousand more than any others I could find. I explained I would be coming in the next day and we had just had a baby the day before, time was limited, we needed a car but I did not want to make the 3 hour drive from Dallas, be away from my new family for a day and not get to buy the car. Again, assurances were made that the price was correct and they are a volume dealer so the price will be cheap and certainly not a mistake. Again, I checked, again they assured. So, I left Dallas at 5am the following morning, stopping half way for breakfast. I checked their website and the car had increased in price by nearly $10k!! No real apology from Vanessa and still no call back from the manager, these guys are even worse than your game playing time wasting stereotypes and are only out for themselves.... I am sure they thought that if they could get me in the showroom and waste enough of my time I would surely buy something. SHAME ON YOU!!!!!! More

problem with back-up camera problems After purchasing a Kia Optima I had problems with the back-up camera being blurry, black, and wavy. The problem was intermittent. It would be having After purchasing a Kia Optima I had problems with the back-up camera being blurry, black, and wavy. The problem was intermittent. It would be having the problem when I would take it in but of course would never do it according to the service department when they had it. Now that it is out of warranty and still having the problem, they do not have all the records of where we had it in when it was under warranty and will not fix it. I will never use this dealership again. More

Terrible customer service Cowboy kia in Conroe TX does not keep their promises! Buy a kia but not from them! They make promises they do not keep And forget getting a refferal Cowboy kia in Conroe TX does not keep their promises! Buy a kia but not from them! They make promises they do not keep And forget getting a refferal fee#!9is More

Awesome*** Walked in with a smile and left out with a bigger smile.....got what I wanted. They are very professional and helpful. Thank God and Secondly thank M Walked in with a smile and left out with a bigger smile.....got what I wanted. They are very professional and helpful. Thank God and Secondly thank MR. JARVIS for taking the time to actually help out. Thanks a bunch.. ?????????????????????????????????????????????????????????????????????????????? More

I was treated like royalty! After many negative experiences at other places, Cowboy Kia was the breath of fresh air I so desperately needed! I was sweetly greeted by Sophia and from that point on, experiences at other places, Cowboy Kia was the breath of fresh air I so desperately needed! I was sweetly greeted by Sophia and from that point on, I didn't feel intimidated or over pressured like I thought all dealers did. It was so nice to work with a lady who took her time with me and answered every question I had! The general manager even came over to meet me, such wonderful people all around! I'm so incredibly happy with the service I received at Cowboy Kia and would highly recommend this dealership to anyone! Thank you for helping me find my dream car! I'm in love! More

Been waiting for two hours for an oil change and I called ahead to get an appointment!! What's the point of mandating that all Kias are serviced only by a dealership if you don't have enough capacity to serv ahead to get an appointment!! What's the point of mandating that all Kias are serviced only by a dealership if you don't have enough capacity to service people in a responsible time frame. Plus the car wash included in any service package is a waste of time considering they only vacuum the front two floor boards of the inside. If this is the case why are you taking an hour to run a water hose over the outside, which doesn't mean your giving me a car wash!! More

We've been looking for a car for months but everyone told us no. Cowboy Kia said yes!! AND they got me the car i WANTED!! Thank you so much Clay and Cowboy Kia for all your hard work on my loan. I love told us no. Cowboy Kia said yes!! AND they got me the car i WANTED!! Thank you so much Clay and Cowboy Kia for all your hard work on my loan. I love my Forte!! More