Cowboy Kia

Buyer Beware of Conroe Cowboys Last Saturday, after hearing of all the great "upside-down" stories, my husband and I drove 50+ miles to Conroe. I'm a Benz lover and they advertised Last Saturday, after hearing of all the great "upside-down" stories, my husband and I drove 50+ miles to Conroe. I'm a Benz lover and they advertised a 2010 E350 Coupe with very low miles. I was immaculate and I was in love! However, we were told that they didn't want our car (a 2007 Cadillac CTS) but that if we brought I our 2010 E350 back with an appraisal from either Carmax or Texas Direct, they would do the deal at $1000 above the value. Wednesday morning, my husband Drove back to Conroe with an appraisal and an approval from our credit union for the $29995 Benz ... Only to be told that they had fired the salesman who promised us the $1000 extra on our trade and that they wouldn't honor it. Jose was our salesman and was very polite/helpful but was undoubtedly being shuffled around by his veteran cohorts. From Moe to Scott the numbers kept changing and NOT in our favor. The haggling lasted over 5 hours and ended with the GM telling me if we let him carry the financing, he'd 'let us buy' at the original selling price and appraisal plus the promised $1000. Really?! When we refused, he said ok then in order to do the deal you will have to buy the 'Kia Package' which would add back $2000 to our cost. Perhaps the Cowboys at Cowboy Kia need to sell horse feed instead of cars! More

AWESOME My sales consultant was Jose Rodriguez and he was outstanding in serving me and giving me his very best attitude and detail information.Jose continued My sales consultant was Jose Rodriguez and he was outstanding in serving me and giving me his very best attitude and detail information.Jose continued to go out of his way to seek out every possible means of getting me into a NEW car.I called for his Boss,David Johnson to compliment Jose because I was just that pleased with Jose.David was very thankful that I had called for him to share positive customer service and he even agreed to tell me that he would do all he could to get me in a new car.I met Moe Shurafa who carried me to my New car to drive it and he answered questions that I had about the classic features on the 2016 Forte.I was introduced to Marcus Wells who Jose told me would be finalizing my purchase with financial documents.I commend Marcus for getting me the best deals financially. To have gone to Cowboy Kia to get my prize I had won and end up getting out of an upsidedown car situation into a 2016 Brand New KIV FORTE was a SUPER SUPER SUPER PRIZE. Thank you so much Jose Rodriguez,David Johnson,Marcus Wells, and Moe Shurafa and may God continue to bless you for you surely blessed me-Cynthia Strong. More

Horrible Experience!! Horrible Staff!! Consumers Beware!! Please save your time and do not do business with Cowboy Kia. I reached out to Cowboy Kia because I was interested in purchasing a 2015 Kia Forte Koup Please save your time and do not do business with Cowboy Kia. I reached out to Cowboy Kia because I was interested in purchasing a 2015 Kia Forte Koup that was listed on their website. I have talked to several people at this dealership and they are all walking disasters. First, I waited almost two hours just to speak to someone in sales. Once that happened I was actually hopeful that the deal would go through. I test drove the car and really like it. I worked with Colt (sales person) and told him my price range. He suggested I get the 2016 model to get a better price. There are several signs on this lot that state the best price is the internet price. I questioned how the 2016 model could be cheaper than the internet price of the 2015 model. His answer was unclear but I chose to move forward with the 2016 model. The first offer that was presented to me was $60 above my maximum price. I declined. The second offer was $30 above and I declined as well. At that point I had already been at the dealership for 4 hours. I was more than ready to go. I asked for my keys and as I was driving away, finance walked out to my car and gave me an offer that I was looking for. I declined because I couldn't imagine sitting there for another hour waiting on finance to draw up the paperwork. This dealership moves very slow and is not equipped with enough staff to meet their demand. Several customers walked out during the time I was there. This dealership must realize the percentage of getting a customer to return to their lot is really low once that customer has left. So today I reached back out to Colt and asked if the offer was still available. He originally assured yes. A few hours later Colt reached out to me saying the 2016 model they were trying to sell me on Saturday was really a 2015. This was quite upsetting but I asked if we could move forward with the 2015 model. He stated the 2015 did not have rebates. I was more than fine to move forward. He told me they would be unable to earn my business. I did not understand and Colt would not elaborate. So I reached out to Claudia (Internet Sales). She also would not elaborate and ended her two sentence respond by saying the car I wanted had already been sold. I called the dealership and spoke to someone different and was assured the model I was looking at was still available. Please do not do business with these people. It's unclear how a dealership does not know they are selling 2015 model and not a 2016. I also reached out to KIA and searched the KBB/Blackbook value of the 2015 model and I am positive that the MSRP for the 2015 model is not the same as the 2016 model even on new 2015 vehicles because KIA did not make a 2016 model! You would think they would know the 2016 model didn't exist but they didn't! Worst experience I've ever had purchasing a vehicle!!! More