Cowboy Kia

Never Been so Insulted in my Life I found a great Sedona on their website, but since I was driving from San Antonio, I wanted to make sure that I could get the price to something more I found a great Sedona on their website, but since I was driving from San Antonio, I wanted to make sure that I could get the price to something more manageable. I called and talked to Jolene, who told me that the price I was looking for on that van shouldn't be a problem. I gathered all of my paperwork and started the 3.5 hour drive out to Conroe. At the outset of my trip, I called Jolene to confirm that we were all set. She told me that she would be waiting for me at a certain time, and if she wasn't there, to ask for another particular salesperson. I arrived at the dealership early for my appointment, and was met at my car by a salesman. I told him I had an appointment with Jolene, and this salesman asked me to follow him into the store, where he sat me down at his desk and began to ask me questions as if I had never interacted with the dealership and he was going to try to sell me a car. I told him I had already gone over everything with Jolene. Much to my surprise, he said that Jolene was in a meeting. So I asked for the other salesperson, and was told that he was not working today, at which point this guy went right back to trying to sell me a car, completely oblivious (and uncaring) that I already had it all worked out. At this point I was pretty frustrated, for the obvious reasons, but also because this guy had yet to give me his name, or even try for small talk. Once I asked his name, he told me it was Jonathan, and shook my hand. Immediately after he drew his hand away, however, he went right for his drawer where he took out a squeeze bottle of anti-bacterial lotion, and proceeded to wipe off any possibility of any germ that I might have passed on (even though I was not sick). The entire interaction was insulting and infuriating, but I'll give a couple more highlights. On their website, they promised to beat any offer that Carmax gave me for my car by $1000. However, when the first number came back for the Sedona, the actually were only offering me half as much for my trade-in as what Carmax offered. Also, once the GM came out all I heard was how much of a hit he was taking on this sale, and how he was going to jump on the sword for me and give me a great deal, blah, blah, blah. Needless to say, the number that was such a great deal wasn't anywhere close to what I had originally been told by Jolene shouldn't be a problem. It should be noted here as well that I called the dealership from inside the dealership a number of times and asked for Jolene, who was always mysteriously busy in a meeting, or had just stepped out, or whatever. Finally, the $300 Visa gift card that was supposedly given for any new car purchase was only for writing positive reviews on websites, which many of those websites specifically prohibit. These people are everything that's wrong with car sales today, and why places like Carmax are thriving. If you are itching to play the car sales game, and are ok with not believing anything that you're told, then, by all means, go to Cowboy Kia. If, however, you prefer to be treated as a human being as opposed to a conquest, take your business elsewhere. More

awesome, smooth, great product our 4th one kia, souls are super cars this is our 4th kia soul good milage comfy seats sharpe lookin every body was friendly popcorn was good cowboy thanks COWBOY kia, souls are super cars this is our 4th kia soul good milage comfy seats sharpe lookin every body was friendly popcorn was good cowboy thanks COWBOY KIA More

John Hewitt went the extra miles to make it possible for me I went into Cowboy Kia to get a used Kia soul,I had $6,000 cash they were so Awesome I drove out with Brand New Black Kia Soul I went into Cowboy Kia to get a used Kia soul,I had $6,000 cash they were so Awesome I drove out with Brand New Black Kia Soul More

Cowboy KIA Crooks This dealership is the most deceptive dealership I have ever dealt with from the management down to the sales staff. I bought a car on April 2nd 2016 This dealership is the most deceptive dealership I have ever dealt with from the management down to the sales staff. I bought a car on April 2nd 2016 when KIA was running a promotion to receive a $300 gift card for purchasing a car. I was told today, 3 months later I would not be receiving this card because the promotion ended before I purchased the car even though the promotion was still being advertised at the dealership and on the internet. I was told by management today (07/01/16), after 3 months of calling and asking about the gift card that the promotion had ended either on March 28th or 29th but for some reason when I went in on April 2nd the promotion was still being offered to me and wasn’t given an explanation why. The night of April 2nd I had direct conversations with management and my sales associate Trinidad about how the $300 gift card was an extra incentive I would be receiving in order to further reduce the purchase price of the car. I think the shadiest part about the whole transaction came from the sales associate Trinidad. I was told directly from him in order to receive the give card I needed rate him as excellent on KIA’s short survey they send out. Any response other than excellent and I wouldn’t be receiving the gift card. I also have the text messages to prove this. Also, I was told by Trinidad I would need to go on Yelp and Dealerrater and give him and the dealership an excellent rating as part of the things I needed to do in order to receive the gift card. I knew right off this was total garbage but wanted to comply in order not to hinder the receipt of the gift card. At this point I could care less about the gift card but want to alert any future and past consumers to the deceptive practices of this dealership. I will surely be sending out mass emails to the multiple Texas/Houston veteran organizations I’m a part of to include: Wounded Warrior Project, Lone Star Veterans Association, Texas Disabled Veterans Association, and the Veterans Affairs Office of Houston to make sure they know NOT to do business with these crooks. More

Best Service I've Ever Had I went down here to look at a few Kia's and was immediately greeted by Steve. He was attentive and polite and was not pushy in any way. I was specific I went down here to look at a few Kia's and was immediately greeted by Steve. He was attentive and polite and was not pushy in any way. I was specific about what I wanted to look at and what for in a vehicle and was quick to meet my needs. I walked away that day with a brand new Kia Soul, fully confident in my purchase at a fantastic price. I spent over a week at other dealers and time and time again was met with the same old schtick. Not this time! Steve is awesome and this dealership is awesome. Do yourself a favor and check them out. You won't be disappointed. ~Danny More

Bait and Switch!! Wanted to buy our second Kia Soul. Found the right car on the internet, so called to confirm price and incentives. Internet saleswoman confirmed the Wanted to buy our second Kia Soul. Found the right car on the internet, so called to confirm price and incentives. Internet saleswoman confirmed the price, but wasn't sure about the Kia incentives, so asked her to give me a call once confirmed. I wanted to be sure before driving to the dealership. She called the next morning to confirm the price and incentives offered, which sounded great, so I headed in. Get to the dealership and sit with the salesman expecting me, only to learn the price of the car was $1,000 more than the price on the net, and two of the three incentives didn't apply. Asked to speak to a manager, explained what happened. He then went on line to look at the same ad and said, "Oh, they should have changed that." They never once apologized for wasting my time or for the fact their internet salesperson needed to be back in the training room. This just confirmed the fact they're a bait and switch operation -- lure you in with deceptive advertising and sales tactics. Beware! More

Sorpriz Thanks Trinidad for helping us get a bran new car and to all the staff thank u we came for a used car and came out with a new car. Thanks Trinidad for helping us get a bran new car and to all the staff thank u we came for a used car and came out with a new car. More