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Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

Austin, TX

4.1
79 Reviews
Call Service Center (512) 900-6192

79 Reviews of Covert Chrysler Dodge Jeep RAM Bee Cave - Service Center

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August 21, 2024

Nothing special about the service center. I always felt like I am bothering them and my questions are not taken seriously. I never feel like a valued customer. More

by dramirez628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember if I was given a name
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Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Feeling valued and having your questions taken seriously is very important to us, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention, and we’ll be sure to address your concerns with our team to improve our service. If you’d like to discuss this further, please reach out directly. We hope to have the opportunity to better serve you in the future.

August 21, 2024

I worked with Diego here on my latest service. He was an excellent representative and provided great service More

by Wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Wolfe, Thank you for your kind words! We're delighted to hear that Diego provided you with excellent service during your recent visit. At Covert CDJR Bee Cave, we take pride in our team's dedication to delivering top-notch customer care, and it's great to know Diego exemplified this. If you have any further needs or questions, feel free to reach out. We look forward to serving you again!

August 21, 2024

Everytime I take my vehicle in to the dealership, i’m always greeted w/ kindness and urgency. I always receive the best assistance and have a wonderful experience More

by android84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Cavanagh
Report | Print
Aug 21, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently receive kind and urgent service at Covert CDJR Bee Cave. Providing excellent assistance and ensuring a wonderful experience is our top priority. If you ever need anything else or have any questions, don’t hesitate to reach out. We look forward to serving you again!

August 19, 2024

Amy, my service advisor was friendly and honest. She kept me posted throughout the visit. More

by AMYEVILEYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shamblott
Report | Print
Aug 20, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your experience! We’re pleased to hear that Amy, your service advisor, provided you with friendly and honest service while keeping you informed throughout your visit. At Covert CDJR Bee Cave, we strive to ensure every customer receives the best care possible. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to serving you again!

August 18, 2024

I called this dealership and they quickly got me appointment, did diagnostics, did servicing and did follow up under a warranty repair. They were diligent getting my issue resolved with all the issu More

by Armando G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Moreno
Report | Print
Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Armando, Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Covert CDJR Bee Cave was so positive. It’s great to know that Diego provided excellent communication and professionalism throughout the process. We’re glad we could resolve your issue efficiently and handle your vehicle’s maintenance to your satisfaction. If you need anything further or have any more questions, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

August 17, 2024

Diego was great in getting me an appointment and had vehicle ready when promised. Video of service was appreciated too More

by mtdewrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Report | Print
Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re pleased to hear that Diego at Covert CDJR Bee Cave provided excellent service by getting you an appointment and having your vehicle ready as promised. We’re also glad you appreciated the service video; we aim to keep our customers well-informed throughout the process. If you need any further assistance or have additional questions, please feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

August 17, 2024

The service department bay was hard to locate. Once I finally pulled my truck in, I sat in the car for about 5 minutes before anyone came out. I was a bit confused as I didn't see anyone at first More

by ogodinez1tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. I’m glad to hear that once you were checked in, the service process at Covert CDJR Bee Cave went smoothly and that you found the waiting area pleasant and clean. I apologize for any confusion and the delay in initial assistance. We appreciate your comments and will use them to improve our service process. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

August 16, 2024

Every one was nice but the sales people didn’t follow through and we had to go back multiple times and finally get kind of obnoxious to get everything fixed. I really don’t like being that type of custo More

by BOWILLYARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, Sarah
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

I’m sorry to hear about the difficulties you faced with our sales team. It’s unfortunate that follow-through was lacking and that you felt the need to escalate the situation to get the necessary issues resolved. We strive to provide a seamless and respectful experience for all our customers, and it’s clear we did not meet those standards in your case. Your feedback is important, and we will use it to address these concerns and improve our processes. If you’d like to discuss this further or have any additional comments, please feel free to reach out. Thank you for bringing this to our attention.

August 16, 2024

I went for a recall update for my Dodge Ram. The person who greeted me was courteous and got my truck in line for the update right away. Waiting was comfortable and quiet. Repairs were done More

by carolkfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
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Aug 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Carol, Thank you for sharing your experience! We’re delighted to hear that Beth provided courteous service and that your Dodge Ram’s recall update was handled efficiently at Covert CDJR Bee Cave. It’s great to know that you found the waiting area comfortable and that the repairs were completed swiftly. We appreciate your feedback and look forward to assisting you with any future needs!

August 16, 2024

Fast and efficient service best customer service ever, friendly and very professional in all aspect More

by johnnyarroyo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Report | Print
Aug 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Johnny, Thank you so much for your kind words! We’re thrilled to hear that you experienced fast, efficient, and professional service at Covert CDJR Bee Cave. Our team strives to deliver the best customer service, and it’s great to know that their efforts made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

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