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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.4
132 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 132 reviews

October 10, 2024

It was good , but no consistency on the service rep. Lack of knowledge pertaining to the customers history or warranty when asked More

by richard.carrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 11, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Richard, Thank you for your feedback. We apologize for the inconsistency you experienced with our service representatives and any lack of knowledge regarding your history or warranty. We take your concerns seriously and will work to improve our communication and training. Your experience is important to us, and we appreciate you bringing this to our attention. If you have any further comments or need assistance, please feel free to reach out.

October 10, 2024

The experience was great! They found me what I needed at the price I needed to be at! I told them I was in a hurry and this was by far the fastest experience I have ever had a More

by jon.tristan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Deaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Flores
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Kaminski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Jon, Thank you for your fantastic review! We’re so glad to hear that you had a great experience at Covert CDJR Bee Cave and that Kody was able to find you exactly what you needed in such a timely manner. We appreciate your trust in us and look forward to assisting you again in the future! Enjoy your new vehicle!

October 07, 2024

Easy process- inquired online about the vehicle- got great price on their car and for my trade- drove down from Dallas- picked it up- came home a happy More

by WILLB9409
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Will, Thank you for your wonderful review! We’re thrilled to hear that you had an easy process with your online inquiry and that you received a great price on both your new vehicle and your trade-in at Covert CDJR Bee Cave. It’s fantastic that you made the drive from Dallas and returned home happy! If you need anything in the future or have questions, don’t hesitate to reach out. Enjoy your new ride!

October 05, 2024

Outstanding customer service , everyone is always so friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a More

by STEPHISHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Harp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Puerto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Behl
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Oct 07, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that you had an outstanding experience at Covert CDJR Bee Cave. Our team takes pride in providing friendly service and making the car-buying process enjoyable from start to finish. We appreciate your recommendation and look forward to helping you or anyone you send our way in the future! Enjoy your new vehicle!

October 04, 2024

Try a zero instead of a 1 rating. Read my email sent to Christian Shaffer if you would like more clarification on my rating. More

by Kent21
Recommend Dealer
No
Employees Worked With
N/A
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Oct 07, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kent, Thank you for your feedback. We’re truly sorry to hear about your experience and would like to understand your concerns better. Please reach out directly, as we want to address the issues you've raised and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to improve.

October 01, 2024

The deal ship was professional and courteous. They worked with me and ensured I understood every step of the process. More

by JONESERJ62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind review! We're thrilled to hear that you had a professional and courteous experience at Covert CDJR Bee Cave. Our team is dedicated to ensuring that you understand every step of the process, and it’s great to know we succeeded in doing so. We appreciate your feedback and look forward to serving you again in the future!

October 01, 2024

It was good, but I was not given all the details about by Jeep. I found items I didn’t know existed and didn’t know how to work them and there is no documentation on them. I need to pay a visit to go over th More

by ablies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re glad to hear that you had a positive experience at Covert CDJR Bee Cave and found our team to be nice. We apologize for any oversight regarding the details of your Jeep and understand how important it is to have all the necessary information. We’d be happy to assist you in going over those features and answering any questions you have. Please feel free to reach out or stop by whenever it’s convenient for you. We appreciate your input and look forward to helping you fully enjoy your vehicle!

September 30, 2024

Teo was awesome. I love my new truck and the great deal. I will definitely be back More

by ahall13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Deaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teo Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic review! We’re so glad to hear that Teo provided you with an awesome experience and that you love your new truck! It’s great to know you got a great deal, too. We can’t wait to welcome you back to Covert CDJR Bee Cave for your next vehicle! Enjoy your new ride!

September 27, 2024

The dealership is in a new location and trying to secure clientele. Need I say more ? More

by issomet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaxsen Schlauch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We appreciate your insight as we work to establish ourselves at our new location at Covert CDJR Bee Cave. We're committed to providing exceptional service and building lasting relationships with our customers. If there’s anything specific you’d like to see or any suggestions you have, please feel free to share. We value your input and hope to earn your trust!

September 27, 2024

Teo was very professional and engaging. I felt very comfortable through the whole process. I will definitely be back because of the great deal and experience! More

by ahall13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Teo Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re delighted to hear that Teo provided you with a professional and engaging experience. However, we’re a bit confused by the 5-star comments alongside the 1-star rating and wonder if it might have been a mistake. Your satisfaction is important to us, and we’d love to understand any concerns you may have. We look forward to seeing you again soon!

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