Covert Chrysler Dodge Jeep RAM Bee Cave
Austin, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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The service person did not communicate when he said he would. He lied 2 times to us about calling. Said he called my husband but my husband said he never got call. We have had it in the shop 4 or 5 tim would. He lied 2 times to us about calling. Said he called my husband but my husband said he never got call. We have had it in the shop 4 or 5 times over a noise in front end. We explained how to replicate it and asked them to drive on rough road. The truck came in for fuel filter change , tire rotation and some other little maintenance thing, the rattle in the front and to repair the flatbed. 6 days and all that was done was the service and that took calling multiple times. They drove 3 miles to test. Also last time it was in the porter ran into a post and scratched our brand new flatbed. We brought back in to have repaired but they said they would have to figure out what to do. That should have been worked out before we brought it in. Everyone is blaming the other about what is being done or not done. We also had bought a service package and had one left. They had no record of it anywhere. I was able to contact old service manager and he texted it to me in 2 minutes. Over the last 10 years we have had 7 or 8 trucks and this was the worst service we have had a this dealership. My grandfather bought cars from Rox Covert and the customer service was always top notch. I think he would be terribly disappointed. More
Poor communication. ...email with approval/denial request for services with zero specific explanation. Extensive turnaround time on maintenance of vehicles ...email with approval/denial request for services with zero specific explanation. Extensive turnaround time on maintenance of vehicles More
Excellent service. Team was open and honest about costs and time lines. I would highly recommend them knowing they take excellent care of their customers. Team was open and honest about costs and time lines. I would highly recommend them knowing they take excellent care of their customers. More
Excellent service! Swift, efficient and comprehensive. Would highly recommend. Turn around quicker than estimated. Great team. Swift, efficient and comprehensive. Would highly recommend. Turn around quicker than estimated. Great team. More



