Covert Chrysler Dodge Jeep RAM Bee Cave

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kaiijr, Thank you for your feedback. We’re glad to hear that the work performed met your expectations. At Covert CDJR Bee Cave, we strive to follow manufacturer guidelines and service data to ensure your vehicle receives the necessary maintenance. We appreciate your input and will review our process to ensure we’re also considering individual vehicle needs more closely. If you have any specific concerns or need further assistance, please don’t hesitate to reach out.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re thrilled to hear about your positive experience with us at Covert CDJR Bee Cave. It’s wonderful to know that our team’s friendliness and willingness to assist made a difference in your search for the perfect vehicle. If you need anything else or have more questions in the future, don’t hesitate to reach out. We look forward to assisting you again and hope you continue to enjoy your vehicle!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Oscar, Thank you so much for your review! We're delighted to hear that Noah provided you with a professional, knowledgeable, and courteous experience at Covert CDJR Bee Cave. It’s fantastic to know that his approach made your visit enjoyable and not overly pushy. We’ll make sure to pass along your kind words to Noah. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us, and we hope to see you again soon!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the wonderful feedback! We’re thrilled to hear that you had a great experience with us at Covert CDJR Bee Cave. Diego is indeed fantastic at keeping our customers informed and ensuring everything runs smoothly. If you need anything else or have any more questions, feel free to reach out. We look forward to assisting you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kimberly, although your complaint was "I paid nearly $300 for a diagnosis that I never got", We did perform a comprehensive diagnostic on your vehicle which revealed over 40 Diagnostic Trouble Codes (DTCs), primarily related to low voltage issues. During our investigation, we found that the battery state of charge was under 50%, with a voltage of 11.8V. We thoroughly checked both the main and auxiliary batteries, both of which passed our tests. Although you mentioned that the batteries were replaced in June, we still reset the battery sensor data and confirmed that the alternator was properly charging the system. After clearing all DTCs, we conducted a thorough road test exceeding 150 miles, and the issues did not reoccur. I apologize for any frustration caused, and we are committed to addressing any concerns you might have. If you have further questions or need additional assistance, please feel free to reach out directly.

ktarmann responded

Yes your dealership did all the diagnostic testing. No one refutes that. What I am saying in this review is that after a total of almost 14 days at your dealership we still have a broken down vehicle sitting in our driveway because within 31 miles of picking the vehicle up the SECOND time, the car threw all the same codes and almost stranded the whole family on the side of the road. The issue is we paid for a diagnosis and still have a car with issues that your technicians COULD NOT IDENTIFY. We contacted the service advisor immediately after the car malfunctioned again but got NO REPLY. So no, we did not get a diagnosis and paid almost $300 for some codes to be cleared.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Blue, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Covert CDJR Bee Cave. It's great to know that Corey was able to assist you in finding the perfect minivan and make the process a delight. Your kind words about our team's professionalism and helpfulness mean a lot to us. We look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our team at Covert CDJR Bee Cave. Noah and Marcus are indeed exceptional, and we’re proud to have them as part of our team. Your recommendation means a lot to us, and we look forward to welcoming you and your friends in the future. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for choosing Covert CDJR Bee Cave!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your wonderful experience at Covert CDJR Bee Cave! We're thrilled to hear that our team was helpful, friendly, and professional, going above and beyond to assist you in getting into a car. Your kind words mean a lot to us, and we're glad we could make your experience so positive. We look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your positive experience with Covert CDJR Bee Cave! We're thrilled to hear that Amy, our service advisor, provided you with such helpful and friendly service. We're glad you made the switch to our dealership and are happy with your choice. We look forward to continuing to serve you with excellence in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback on your experience at Covert CDJR Bee Cave! We're glad to hear that you received very good service and that our salesperson was helpful in securing the best deal for you. We appreciate your business and look forward to assisting you with any future needs!