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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.3
182 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 182 reviews

August 28, 2024

Bad communication. They will not call back or answer text. I had to go stand in their service center to get answers. More

by brianchaffe142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valarie Wheeler
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Brian, I’m sorry to hear about your recent experience. We strive to provide prompt and effective communication, and it’s clear we missed the mark this time. Your feedback is important, and we will address this issue with our team to improve our response times and customer service. If you’d like to discuss this further or need assistance, please feel free to contact us directly. Thank you for bringing this to our attention.

August 28, 2024

Service was excellent I was keep informed of the action being taken on my csr More

by lhulan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradenlitchfield
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your positive feedback! We're glad to hear that you had an excellent service experience at Covert CDJR Bee Cave and that you were kept informed throughout the process. Keeping you updated is a key part of our commitment to providing great service, and it’s wonderful to know we met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 28, 2024

Overall an acceptable experience for a car dealership. Too pushy on warranties, took too long for them to listen to me when I said I wasn't paying for random extra crap. But, we made a good deal all the w More

by JDIACOGIANNIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gueyo
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback with us. We're glad to hear that you found the overall experience at Covert CDJR Bee Cave acceptable and that Gueyo made a positive impression. We apologize for any discomfort you felt regarding the warranty and additional options—your feedback is invaluable, and we will use it to improve our approach. If you have any further concerns or need assistance, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

August 28, 2024

Amazing welcoming experience every visit, they love dogs and always have the best snacks and cold water. Smiles go a long way at covert ⚡ More

by brad.feltner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay,Chelsea, Ryan F.
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Brad, Thank you so much for the fantastic review! We’re thrilled to hear that you enjoy the welcoming atmosphere at Covert CDJR Bee Cave. It’s great to know that our love for dogs and our little touches like snacks and cold water make your visits even better. We believe that a smile and a friendly environment can make all the difference, and we’re delighted that it shows in your experiences with us. We look forward to welcoming you and your furry friends back soon!

August 28, 2024

Jamie and Irene took great care of me! Great people to do business with! Will buy again! More

by JEREMYCHRISTOPHER84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie/Irene
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Jeremy, Thank you for your wonderful review! We're thrilled to hear that Jamie and Irene provided you with excellent service at Covert CDJR Bee Cave. It's fantastic to know that you enjoyed working with them and that you're considering buying from us again. We look forward to the opportunity to assist you in the future. If you need anything or have any questions, please don’t hesitate to reach out. Thanks again for your support!

August 28, 2024

This is the first time in using this dealership and we were pleased. From sales to service we had a favorable experience. But then we have delt with Covert Cadillac since 2016 and are accustomed to qualit More

by louis_cuevas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesperson- Jennifer and service- Eric
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Louis, Thank you for taking the time to share your experience! We’re thrilled to hear that your first visit to Covert CDJR Bee Cave was a positive one and that you were pleased with both our sales and service teams. It’s wonderful to know that our facilities and service met your expectations, especially given your long history with Covert Cadillac. We’re committed to providing the same level of quality across all our dealerships and look forward to serving you again. If you need anything in the future, please don’t hesitate to reach out!

August 28, 2024

Everyone is always welcoming we always have great service and the facility is so nice and clean More

by lh_harp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harp
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you consistently have a great experience at Covert CDJR Bee Cave. It’s wonderful to know that our team’s welcoming attitude and the cleanliness of our facility contribute to your positive visits. We’re committed to maintaining high standards of service and comfort, and it’s great to see that reflected in your feedback. If you ever need anything or have any questions, feel free to reach out. We look forward to seeing you again!

August 28, 2024

Dealer ship did a good job make sure everything was good to go and working well. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Tyler, Corey, Diego, Marcus.
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Aug 28, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Daniel, Thank you for your feedback! We’re pleased to hear that our team at Covert CDJR Bee Cave ensured everything was in excellent working order for you. Providing top-notch service and making sure everything is good to go is a priority for us. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!

August 28, 2024

Plan for delays in your service. Buffer plenty of extra time. Be ready for them to not do it all. You most likely will need a 2nd visit. Bathrooms were OOO, no options provided. More

by kirk11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service team
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Aug 29, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Kirk, Thank you for taking the time to share your feedback. We’re sorry to hear about the delays and the inconvenience you experienced. Our goal is always to provide efficient and thorough service, and it’s clear we fell short in this instance. We appreciate your patience and your feedback is valuable in helping us improve. Please reach out to us directly if you have any additional concerns or need further assistance—we’re here to help resolve any issues you may have.

August 27, 2024

Diego truly went above and beyond for me in the servicing of my vehicle. I can’t say enough kind words about him! More

by amy.primmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Aug 27, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Amy, Thank you for your wonderful feedback! We're so pleased to hear that Diego went above and beyond in servicing your vehicle at Covert CDJR Bee Cave. Providing exceptional service is our top priority, and it’s great to know that Diego made such a positive impact. If you need anything else or have further questions, please don’t hesitate to reach out. Thanks again for choosing Covert CDJR Bee Cave!

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