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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.4
134 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 134 reviews

August 18, 2024

I called this dealership and they quickly got me appointment, did diagnostics, did servicing and did follow up under a warranty repair. They were diligent getting my issue resolved with all the issu More

by Armando G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Moreno
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Armando, Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Covert CDJR Bee Cave was so positive. It’s great to know that Diego provided excellent communication and professionalism throughout the process. We’re glad we could resolve your issue efficiently and handle your vehicle’s maintenance to your satisfaction. If you need anything further or have any more questions, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

August 17, 2024

The service department bay was hard to locate. Once I finally pulled my truck in, I sat in the car for about 5 minutes before anyone came out. I was a bit confused as I didn't see anyone at first More

by ogodinez1tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback. I’m glad to hear that once you were checked in, the service process at Covert CDJR Bee Cave went smoothly and that you found the waiting area pleasant and clean. I apologize for any confusion and the delay in initial assistance. We appreciate your comments and will use them to improve our service process. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave!

August 17, 2024

Diego was great in getting me an appointment and had vehicle ready when promised. Video of service was appreciated too More

by mtdewrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your feedback! We’re pleased to hear that Diego at Covert CDJR Bee Cave provided excellent service by getting you an appointment and having your vehicle ready as promised. We’re also glad you appreciated the service video; we aim to keep our customers well-informed throughout the process. If you need any further assistance or have additional questions, please feel free to reach out. Thanks again for choosing Covert CDJR Bee Cave!

August 16, 2024

Told me transmission wasn’t under warranty and charged me for fixing it. Problem still persisted a week later took car to another dealership and they told me it was under warranty and fixed my problems for f More

by Owen Bybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Prefer not too
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Owen, I’m sorry to hear about the issues you experienced. It’s concerning to hear that there was a misunderstanding regarding your warranty coverage and that the problem persisted. We strive to provide accurate information and effective solutions, and it’s disappointing to hear that we fell short in your case. Your feedback is valuable, and I will share it with the team to address these concerns. If you’d like to discuss this further or if there’s anything else we can do to assist, please let us know. Thank you for bringing this to our attention.

August 16, 2024

Sara and team were amazing! I felt secured and supported making my new Jeep purchase. They handled the process in a timely manner without neglecting key pieces that make a trans More

by THEREBECCASHAFFER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sara & Jay
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that Sara and the team at Covert CDJR Bee Cave provided you with such exceptional support and made your Jeep purchase feel secure and smooth. It’s great to know that the transition from your old car to the new one went so well. We’re looking forward to seeing those Spurs ducks! If you need anything else or have more questions, don’t hesitate to reach out. Thanks again for choosing Covert CDJR Bee Cave!

August 16, 2024

Every one was nice but the sales people didn’t follow through and we had to go back multiple times and finally get kind of obnoxious to get everything fixed. I really don’t like being that type of custo More

by BOWILLYARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, Sarah
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Aug 19, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

I’m sorry to hear about the difficulties you faced with our sales team. It’s unfortunate that follow-through was lacking and that you felt the need to escalate the situation to get the necessary issues resolved. We strive to provide a seamless and respectful experience for all our customers, and it’s clear we did not meet those standards in your case. Your feedback is important, and we will use it to address these concerns and improve our processes. If you’d like to discuss this further or have any additional comments, please feel free to reach out. Thank you for bringing this to our attention.

August 16, 2024

Fast and efficient service best customer service ever, friendly and very professional in all aspect More

by johnnyarroyo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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Aug 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Johnny, Thank you so much for your kind words! We’re thrilled to hear that you experienced fast, efficient, and professional service at Covert CDJR Bee Cave. Our team strives to deliver the best customer service, and it’s great to know that their efforts made a positive impression. We appreciate your feedback and look forward to serving you again in the future!

August 16, 2024

SERVICE WAS QUICK AND EXPIDIENT. VERY SATISFIED WITH THE WAIT TIME. EVERYONE WAS HELPFUL AND FRIENDLY More

by MELVINESTRADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BETH CAVANAUGH
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Aug 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Melvin, Thank you for your positive feedback! We’re glad to hear that you were satisfied with the quick and efficient service at Covert CDJR Bee Cave. It’s wonderful to know that Beth and the team were both helpful and friendly. Your satisfaction is our top priority, and we look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!

August 16, 2024

I went for a recall update for my Dodge Ram. The person who greeted me was courteous and got my truck in line for the update right away. Waiting was comfortable and quiet. Repairs were done More

by carolkfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
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Aug 16, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Carol, Thank you for sharing your experience! We’re delighted to hear that Beth provided courteous service and that your Dodge Ram’s recall update was handled efficiently at Covert CDJR Bee Cave. It’s great to know that you found the waiting area comfortable and that the repairs were completed swiftly. We appreciate your feedback and look forward to assisting you with any future needs!

August 15, 2024

I had an easy buying expereince. Jaxsen and Kenny were great to work with! Would reccoemnd this dealership. More

by AMBER.NICOLE0502
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaxsen & Kenny
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Aug 15, 2024 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Amber, Thank you for the great feedback! We’re delighted to hear that you had an easy buying experience at Covert CDJR Bee Cave and that Jaxsen and Kenny made such a positive impression. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We look forward to helping you again in the future!

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