Covert Chrysler Dodge Jeep RAM Bee Cave

1 3/4 hours for an oil change and tire rotation? Had an appointment at 10:00. Arrived on time but was not greeted by anyone. Went into the office and was told they would get to me within the hour. I Had an appointment at 10:00. Arrived on time but was not greeted by anyone. Went into the office and was told they would get to me within the hour. I will never go back to that Covert for anything including a new auto purchase. Also, when I arrived home I saw that one of my tire valve stem caps was missing. They are not eh standard black plastic ones but jeep caps that I don't know how to replace. More

We were pre-approved when we walked in but had to play games with the sales manager on extras that I was not required to keep. Furthermore, once we established that they were not going to be able to give games with the sales manager on extras that I was not required to keep. Furthermore, once we established that they were not going to be able to give me a better rate than I was getting from USAA, I still had to haggle on the price with extras and if I would still finance through one of their contacts. Lastly, we waited for 3 hours to meet with the finance manager. He had one customer in his office when we started our wait and that customer was done in 15 min. He then proceeded to walk around the dealership conversating with other employees and just hanging out. Once we were finally called to his office, we were done in 10 min! Unacceptable that we had to wait that long for 10 min. My wife and child had not eaten all day. It appeared that since they were not making money off of us, that it was acceptable to make us wait. We came for a test drive (20 min) and then I told Cody that I wanted the vehicle, we were pre-approved, and I would pay out of pocket for the TT&L. All in all, this should have been an in and out deal in about 2 hours but it turned into a 5-6 hours ordeal. More

Great experience with Jackson and Jose! Form start to finish, I was well taken care of. Highly recommend. Form start to finish, I was well taken care of. Highly recommend. More

The lack of customer service and responsiveness post sale is ridiculous to me. We are less than satisfied. is ridiculous to me. We are less than satisfied. More

Shelby and the dealership completely understood my needs and I was completely satisfied and happy with car and transaction. Five stars. and I was completely satisfied and happy with car and transaction. Five stars. More

Over all was awesome, everyone was. I’ve even know they were having internet issues. Highly recommend I’ve even know they were having internet issues. Highly recommend More

Noah, the sales rep, was helpful and reached out to us to find what we were looking for. Annoyed that the internet price then had $3341 add-on aftermarket items not listed in the add that were already on the find what we were looking for. Annoyed that the internet price then had $3341 add-on aftermarket items not listed in the add that were already on the vehicle. Was okay with that because we wanted this vehicle. Noah is a decent sales rep and only reason I don't drop the rating to a one. Then came the financing fiasco. My wife and I applied for financing and both have (or should say"had") exceptional credit until we worked with Covert but got an 8% interest rate, which was crazy. Then, the initial buyers order had the incorrect initial payment date and we were not informed of this until weeks later when we had to go back and redo the paperwork. That also has led to us learning Covert ran our credit multiple times and has led to a lowered credit rating in addition to information being leaked to 'darkweb' so we are little peeved on that. In short, I will be taking my business back down to Bluebonnet Chrysler, Jeep, Dodge in New Braunfels. More

The covert team understood me needs and worked to make a smooth and fast transaction! smooth and fast transaction! More

They were courteous, patient, had a vast offer of vehicles, and shifted to provide my family a vehicle that was in our price range, yet fulfilled our needs. Thanks to Ryan Feltner and Kenny Bartholo vehicles, and shifted to provide my family a vehicle that was in our price range, yet fulfilled our needs. Thanks to Ryan Feltner and Kenny Bartholomew, the Dodge manager Jacob (?), and the technician, Miguel (?), who helped make purchasing a vehicle as much like family as could be expected. More