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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.7
87 Reviews
Call Service Center (512) 900-7062

87 Reviews of Covert Cadillac Bee Cave - Service Center

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September 16, 2024

Excellent service. Allowed us to reschedule our appointment at the last minute to accommodate our schedule. More

by KNOTTSJARED55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Sep 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you for the kind words! We’re glad to hear that our team at Covert Cadillac Bee Cave could accommodate your schedule and provide excellent service. If you need anything else or have more adjustments in the future, don’t hesitate to reach out. We look forward to seeing you again!

September 16, 2024

The team is fast to get you in and communicates well the progress while you’re there. More

by CPM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Sep 23, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your positive feedback! We’re glad to hear that our team at Covert Cadillac Bee Cave provided you with prompt service and effective communication during your visit. We strive to keep our customers informed and make the process as smooth as possible. If you need anything else, don’t hesitate to reach out. We look forward to seeing you again!

September 16, 2024

Wade did a tremendous job taking care of our car. We are also grateful to have your dealership located so close to our home. Thanks! More

by JEFF4667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Sep 23, 2024 -

Covert Cadillac Bee Cave responded

Jeff, Thank you for your kind words! We’re so glad to hear that Wade took great care of your car at Covert Cadillac Bee Cave. It’s wonderful to know that our convenient location makes it easier for you. We appreciate your support and look forward to assisting you again in the future! If you need anything else, feel free to reach out.

September 11, 2024

I would strongly recommend this service department for any repairs on Cadillac line OB vehicles. More

by BENOCHJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada and Rob technician
Report | Print
Sep 11, 2024 -

BENOCHJ1 responded

Sorry. I intended 5 stars!!

Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your recommendation and for the 5-star rating! We’re thrilled to hear that you’re satisfied with our service department at Covert Cadillac Bee Cave. We take pride in providing top-notch care for Cadillac vehicles and are glad to know we met your expectations. If you need any further assistance or have any other vehicle needs, don’t hesitate to reach out. Thanks again for your support!

September 11, 2024

Sales, service, and finance team are second to none. I've really appreciated the quality of service and their focus on my satisfaction. More

by SSMITH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with the sales, service, and finance teams at Covert Cadillac Bee Cave. Your satisfaction is our top priority, and we’re delighted that our team’s dedication to quality service stood out to you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!

September 11, 2024

Great Employees! Did a good job on the repair. Loved the clean car. I don't mind the long commute to the Bee Caves location because I love the excellent service! More

by CHRISTY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Matt
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Sep 12, 2024 -

Covert Cadillac Bee Cave responded

Christy, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team at Covert Cadillac Bee Cave. It’s great to know you appreciated the quality of the repair and the clean car. We truly value your loyalty and are glad that our service makes the commute worth it. If you need anything else, we're here to help!

September 10, 2024

Very nice atmosphere with very courteous sales team With a very comfortable wedding lounge there. More

by harrisk808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Rojo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the atmosphere at Covert Cadillac Bee Cave and found our sales team to be courteous. We're also glad you appreciated our comfortable lounge area. Creating a welcoming and pleasant experience for our customers is a top priority, so your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

September 10, 2024

Great service from wonderful people always make the service department very nice to visit every time. More

by sreinhartatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn
Report | Print
Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that you consistently have a positive experience with the service department at Covert Cadillac Bee Cave. It’s our goal to provide exceptional service and create a welcoming environment every time you visit. Your feedback means a lot to us, and we look forward to continuing to serve you with the same level of care and professionalism. If you need anything else, just let us know!

September 10, 2024

It starts with the expert and personalized attention from Jen Estrada, my service consultant. Technician Rob did an amazing job diagnosing and repairing my engine electrical system. My 2002 Escalade with 171 More

by BENOCHJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada. Rob technician.
Report | Print
Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We're thrilled to hear that Jen Estrada provided you with expert and personalized attention, and that Technician Rob did an amazing job with your engine electrical system. It’s wonderful to know that your 2002 Escalade is running like new again thanks to their hard work. At Covert Cadillac Bee Cave, we take pride in helping maintain and enhance your favorite vehicles, no matter their age or mileage. If you need any further assistance or have any other vehicle needs, we're here to help. Thank you for choosing us!

September 09, 2024

Covert pushes products and services upon "not so knowledgeable" customers I.E my wife that are not needed. Even on the receipt, it says when it should be needed but still sell it. I even went as More

by MATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wade, Higginbotham
Report | Print
Sep 10, 2024 -

Covert Cadillac Bee Cave responded

Matt, Thank you for your feedback. We apologize if you felt your wife was pressured during her visit. Our goal is to provide thorough recommendations based on the current condition of your vehicle and the manufacturer’s guidelines. We performed the services you requested, which were recommended to ensure your vehicle remains in optimal condition. We appreciate your input and will use it to improve our communication and service practices. If you have any further concerns, please feel free to contact us directly.

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