Covert Cadillac Bee Cave

Covert Cadillac Bee Cave responded

Wow—thank you for sharing such a detailed and thoughtful review! We’re truly grateful for your kind words and so glad that Wade Higginbotham and Dan Depew were able to turn a stressful situation into a seamless, positive experience. At Covert Cadillac Bee Cave, we pride ourselves on having a dedicated team that goes above and beyond for our customers, and it’s wonderful to hear that Wade and Dan delivered exactly that. Your story is a testament to their commitment, problem-solving skills, and exceptional work ethic. We know how concerning it can be to have an unexpected issue, especially with new technology, and we’re thrilled that we could get your 2024 Lyriq back to you quickly and running perfectly. Thank you again for your trust and for taking the time to share your experience. If you ever need anything, we’re always here to help. Enjoy the road ahead!

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Covert Cadillac Bee Cave and that our dealership stands out as best in class. Providing top-tier knowledge, customer service, and atmosphere is what we strive for, and we’re glad to know we delivered on that for you. We truly appreciate your kind words about Wade—he is a valued part of our team, and we’ll be sure to share your praise with him. It’s always a pleasure working with you, and we look forward to assisting you again in the future. Thanks again for choosing Covert!

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. While we’re truly sorry to hear about the challenges you faced with your vehicle, we’re grateful that Covert Cadillac Bee Cave could provide you with the support and service you deserved during this process. Our team is committed to delivering top-notch customer care, and it means a lot to know that we made a positive impact for you. We appreciate your patience and trust in us, and while we wish the overall situation had turned out differently, we’re glad we could be there to assist you. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

Covert Cadillac Bee Cave responded

Thank you for your kind words! We’re delighted to hear that Anthony provided such a great experience, taking the time to listen and work hard to find the perfect deal for you. At Covert Cadillac Bee Cave, we pride ourselves on delivering top-tier customer service, and it’s wonderful to know Anthony made your visit so positive. We truly appreciate your business and look forward to assisting you again in the future. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything!

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We’re delighted to hear that Wade Higginbotham provided you with excellent service and support for your Escalade. At Covert Cadillac Bee Cave, we take pride in delivering top-tier customer care, and Wade’s responsiveness and dedication are great examples of that commitment. We truly appreciate your kind words and your trust in us. If there’s anything else we can do for you in the future, don’t hesitate to reach out. Enjoy your Escalade!

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re so glad to hear that Tom and Christian Rupp made your car-buying experience smooth and hassle-free. At Covert Cadillac Bee Cave, we’re committed to working hard to find the best deals for our customers, and it’s great to know that you’re thrilled with both your experience and your new car! We truly appreciate your recommendation and your trust in us. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that Tom and Christian went above and beyond to make everything work for you. At Covert Cadillac Bee Cave, we’re committed to providing top-notch service and ensuring every customer has a seamless and enjoyable experience. We truly appreciate your support and kind words. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle!

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that your purchasing experience at Covert Cadillac Bee Cave was straightforward and easy. Sam is truly dedicated to listening to our customers’ needs and ensuring all questions are answered, so it’s wonderful to see his efforts recognized. Your recommendation means the world to us, and we’re grateful to have had the opportunity to assist you. If there’s anything else we can do, please don’t hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Covert Cadillac Bee Cave!

Covert Cadillac Bee Cave responded

We appreciate your feedback and sincerely apologize for the frustration you experienced. Transparency and quality service are extremely important to us, and we regret that your concerns about the windshield weren’t addressed more thoroughly at the time of your vehicle’s return. We understand how concerning it is to discover unexpected damage, and we’d like the opportunity to review the situation further. Please reach out to us directly so we can discuss this in more detail and see how we can assist. Your satisfaction is important to us, and we want to do our best to make things right.

Covert Cadillac Bee Cave responded

Thank you for your amazing review! We’re thrilled to hear that your positive experience with our service department at Covert Cadillac Bee Cave last year made such a lasting impression. It’s an honor that you returned to purchase your vehicle with us this year. Our team is dedicated to delivering top-notch service and ensuring every customer feels valued and appreciated. If there’s anything more we can do for you, whether for your new car or in the future, don’t hesitate to let us know. Congratulations on your new vehicle, and welcome to the Covert Cadillac Bee Cave family!