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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
194 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 194 reviews

August 17, 2024

Things were completed as promised. I just wish the waiting area had Coke or Pepsi available, not a coffee drinker. More

by radatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your feedback! We’re glad to hear that everything was completed as promised at Covert Cadillac Bee Cave. We appreciate your suggestion about having Coke or Pepsi available in the waiting area. Providing a comfortable experience for our customers is important to us, and we’ll take your input into consideration as we work to enhance our amenities. If you have any other suggestions or need further assistance, please let us know. Thanks for choosing Covert Cadillac Bee Cave!

August 17, 2024

The technician couldn’t duplicate or hear the issue it was in for and so they did nothing. I asked for a second opinion and none was given. Needless to say, soon after I drove off the problem rose up agai More

by JEFFREYSMITH703
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Aug 20, 2024 -

Covert Cadillac Bee Cave responded

Jerrrey, Thank you for your feedback. I’m sorry to hear about the difficulties you’ve experienced with your recent service visit. We strive to address all issues thoroughly and your situation sounds frustrating. Please reach out directly to Dan Depew, our Service Director, at 512-861-0603. He would like to get more details and work on resolving this matter to your satisfaction. Your feedback is important to us, and we want to ensure we make the necessary improvements.

August 16, 2024

From the Sales folks, to the service department (Shout out to Jennifer), xxxx, even the finance department, folks here are great. They take pride in their work and it shows. More

by karim7783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Zack
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Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Karim, Thank you so much for your glowing review! We’re thrilled to hear that you had a fantastic experience with our team at Covert Cadillac Bee Cave. A special shout-out to Jennifer and everyone in the sales, service, and finance departments—we’ll make sure to pass along your kind words. It’s wonderful to know that our pride in our work is evident in your experience. We look forward to assisting you again in the future!

August 16, 2024

Nice facility with nice folks. I enjoy working with the staff. Zach does a great job. More

by JRM.VETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great help from Zach.
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Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you for the kind words! We’re glad to hear that you enjoyed working with the staff at Covert Cadillac Bee Cave and that you’re pleased with our facility. We’ll be sure to pass along your praise to Zach—he’ll be thrilled to hear it! If there’s anything more we can do for you, please don’t hesitate to reach out.

August 15, 2024

Jennifer was extremely helpful and efficient in getting my car serviced, she definitely made the experience enjoyable! More

by Frankandrewpena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada
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Aug 15, 2024 -

Covert Cadillac Bee Cave responded

Frank, Thank you for your wonderful review! We’re delighted to hear that Jennifer provided you with such helpful and efficient service. At Covert Cadillac Bee Cave, we strive to make every service experience enjoyable, and it’s great to know Jennifer achieved that for you. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 15, 2024

Customer service from Matt L. was excellent! All issues are fixed. Loaner car was available both times within a couple days! Thank you ! Will be coming back! More

by SHELLY_SLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt L
Report | Print
Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Shelly, Thank you for the great feedback! We’re thrilled to hear that Matt L. provided you with excellent customer service and that all your issues were resolved. It’s fantastic that we were able to provide you with a loaner car quickly both times. At Covert Cadillac Bee Cave, we’re committed to ensuring a smooth and satisfying experience, and we’re excited to have you back in the future. If you need anything else, please let us know!

August 15, 2024

The salesman was very accommodating . He answer all of our questions and assisted in getting the right price. Sandra was very knowledgeable and made sure the process went smooth and co More

by kdickers90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alder Guinn and Sandra Borrego
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Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that Alder was accommodating and helpful in finding the right price for you, and that Sandra’s expertise ensured a smooth and complete process. At Covert Cadillac Bee Cave, we strive to provide exceptional service and make every experience as seamless as possible. We appreciate your feedback and look forward to assisting you again in the future!

August 15, 2024

Quick service, friendly staff, reasonably priced repairs. No xx on service needs. I will return again. More

by DGLT06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade higganbotham
Report | Print
Aug 15, 2024 -

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience! We’re pleased to hear that you found our service quick, our staff friendly, and our repairs reasonably priced. At Covert Cadillac Bee Cave, we aim to provide transparent and efficient service every time, so it’s great to know we met your expectations. We look forward to serving you again in the future!

August 14, 2024

Went in for an oil change/detail. ...coolant leak discovered, repairs made, had a minor issue after, but was handled with white glove treatment...tow, loaner, same day service. The wh More

by Caryn H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
Report | Print
Aug 14, 2024 -

Covert Cadillac Bee Cave responded

Caryn, Thank you for your wonderful review! We're delighted to hear about your positive experience at Covert Cadillac Bee Cave. It's great to know that despite the unexpected coolant leak, our team, including Wade Higginbotham and the entire service crew, provided you with the exceptional care you deserved. We're pleased we could resolve the minor issue with our white glove treatment, including the tow, loaner, and same-day service. Your loyalty as a Cadillac owner means a lot to us, and we're grateful for your continued trust. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave for your XT6!

August 14, 2024

The Cadillac service department there was amazing! Throughout the process of getting services done the communication about my vehicle was clear and timely. The entire team was friendly, helpful and ma More

by ASHLEYCARTHRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LeBlanc
Report | Print
Aug 14, 2024 -

Covert Cadillac Bee Cave responded

Ashley, Thank you so much for your wonderful review! We’re thrilled to hear that your experience with our service department was exceptional. At Covert Cadillac Bee Cave, we strive to provide clear communication, a friendly atmosphere, and top-notch facilities for all our customers. We're delighted that you felt welcomed and appreciated the cleanliness and amenities we offer. Your recommendation means a lot to us, and we look forward to assisting you with your next vehicle purchase or service. If you need anything in the future, don’t hesitate to reach out!

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