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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
129 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 129 reviews

November 12, 2024

Left waiting for 5 minutes in the lobby before anyone looked up at me -- no one at drop off desk. No unprompted proactive communication. Issue was not resolved, and service advisor either is ignorant, More

by dwhicker
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt LeBlanc
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Nov 12, 2024 -

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. After reviewing our service footage, it appears you were greeted promptly upon arrival, though we apologize if the wait felt longer to you. Our team was actively assisting other customers when you arrived, and we appreciate your patience. Matt, our Service Drive Manager, explained that your system's functionality was affected by the conclusion of your free trial, which may have caused some confusion. While he offered to contact OnStar on your behalf, we understand that you preferred not to pursue this option. Throughout your visit, Matt checked in with you multiple times to keep you updated and apologized for any inconvenience, though it seems we may have missed the mark on meeting your expectations. We strive to provide clear and accurate information, and we certainly have no reason to misrepresent details. Your experience matters to us, and we're here to assist further if you have additional concerns.

November 10, 2024

This dealership was outstanding, professional, courteous and personable. Scott Mullican created an atmosphere of comfort and trust. We purchased a 2024 CT4 Sport as our first Cadillac product. This car t More

by eddiegaus2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Mullican and Sandra Borrego
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Nov 11, 2024 -

Covert Cadillac Bee Cave responded

Eddie, Thank you for sharing your wonderful experience with us! We’re delighted to hear that Scott Mullican and our team at Covert Cadillac Bee Cave were able to create an atmosphere of comfort and trust during your purchase. Congratulations on your new 2024 CT4 Sport! We're thrilled that you're enjoying the performance and features of your first Cadillac. It’s fantastic to know that Scott and the rest of the staff made your experience seamless and enjoyable. Thank you for recommending us, and we look forward to being here for you in the future. Enjoy every mile in your new Cadillac!

November 07, 2024

Very helpful and responsive! Understand of me having a newborn at home and not responding quickly on my end. Communicated efficiently with both my husband and myself! More

by danielle.waldo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Covert Cadillac Bee Cave responded

Danielle, Thank you so much for your kind review! We’re delighted to hear that our team at Covert Cadillac Bee Cave was understanding and responsive to your needs, especially with a newborn at home. We know how important clear and flexible communication is, and we’re glad we could make the experience smooth and convenient for both you and your husband. Congratulations on your new addition, and thank you for choosing Covert! We’re here whenever you need us.

November 05, 2024

I thoroughly appreciated the attention to detail and service that Wade Higgenbotham provided us with our 2015 SRX. Wade has been my advisor for about 2 years or more and I trust his advice on what my se More

by RET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higgenbotham
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Nov 06, 2024 -

Covert Cadillac Bee Cave responded

Thank you, Reuben, for sharing such a thoughtful review! We’re delighted to hear about the exceptional service Wade Higgenbotham has provided for your 2015 SRX. At Covert Cadillac Bee Cave, our team is committed to offering knowledgeable and trustworthy guidance, and Wade truly exemplifies this. Your continued trust and commendation mean so much to us, and we’re thrilled to know Wade has earned a 10+ rating from you. Thank you again for your kind words and for choosing us for your Cadillac service needs. Best wishes, and we look forward to serving you for many years to come!

November 04, 2024

Ragen was quick to assist, helpful, knowledge and overall great to work with. I will be buying all my future vehicles from him. More

by Tmbolot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ragen Shein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Ragen provided you with quick, knowledgeable, and helpful service here at Covert Cadillac Bee Cave. It’s wonderful to know you had such a great experience that you’re planning to work with him on future vehicle purchases. We truly value your loyalty and look forward to helping you find the perfect vehicles for years to come!

October 30, 2024

Rachel is absolutely awesome! Highly recommend her. The dealership had exactly the car on the lot that I wanted. More

by LANE.FAUBEL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Covert Cadillac Bee Cave responded

Lane, Thank you for the fantastic review! We're thrilled to hear that Rachel made such a positive impact on your experience. At Covert Cadillac Bee Cave, we’re committed to matching our customers with the perfect vehicle, and we’re so glad we had exactly what you were looking for on the lot. Thank you for choosing us, and for recommending Rachel and our team – enjoy your new car!

October 24, 2024

Very quick to respond to my online questions. Everyone at the dealership was friendly and no pressure sales. In and out quickly with our sale. More

by pagejay50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your great review! We're so glad to hear that our team at Covert Cadillac Bee Cave was quick to respond to your online inquiries and provided a friendly, no-pressure sales experience. We strive to make the car-buying process as smooth and efficient as possible, and it’s wonderful to know we achieved that for you. We appreciate your business and hope you enjoy your new vehicle! Feel free to reach out anytime—we’re here to help!

October 24, 2024

Rachel Deck made the whole process very easy. I contacted Covert Cadillac Bee Cave with a certain vehicle on my mind and Rachel made it happen. I am very pleased with my experience with Covert Ca More

by Pablo Castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Borrego
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Oct 25, 2024 -

Covert Cadillac Bee Cave responded

Pablo, Thank you for sharing your fantastic experience with us at Covert Cadillac Bee Cave! We're delighted to hear that Rachel Deck and Sandra Borrego made your car-buying journey seamless, from finding your perfect vehicle to delivering it right to your doorstep. We strive to make every step as efficient and enjoyable as possible, and it's wonderful to know that our team could provide that level of service for you. If there's anything else you need or if we can assist in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thank you again for choosing Covert Cadillac Bee Cave!

October 22, 2024

Nice relaxed atmosphere. Easy to communicate with team. Friendly.. I liked that they washed my car before I took it home. More

by JENIANNESELF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary King
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Oct 22, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your great review! We're so happy to hear that you enjoyed the relaxed atmosphere and found our team at Covert Cadillac Bee Cave easy to communicate with. We always aim to provide a friendly and comfortable experience for our customers. It’s wonderful to know that the complimentary car wash added to your satisfaction. We look forward to serving you again in the future!

October 21, 2024

Our sales man was very helpful … it was his first new car sale… we really enjoyed working with him! We think her was very knowledgeable. I think he will be one of your top sales person in the near future … t More

by cmichael2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Green
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Oct 22, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much, Cindy and Randy, for sharing your experience! We’re thrilled to hear that you enjoyed working with our sales team at Covert Cadillac Bee Cave, especially knowing that it was his first new car sale! Your kind words and confidence in his future success mean a lot to us. We’re proud to have him on our team, and it’s great to know that his knowledge and helpfulness made a positive impact on your experience. We truly appreciate your feedback and look forward to serving you again in the future!

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