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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
204 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 204 reviews

May 10, 2025

Best auto purchase ever! Juan Carlos DeLeon provided outstanding sales support and expertise, as did the rest of the team. He was very courteous and ensured the purchase proc More

by ijackson3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Carlos DeLeon
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May 06, 2025

LET DOWN once again 6 months after repurchase once again still dealing with Cadillac has been a frustrating just buy this vehicle back and save me the trouble every week I get a phone call from Cadillac rep More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Ishak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025

I am satisfied. The last service was great!! I had an unsatisfied service before but you guys made an effort and fixed the issue. That’s why I return to you guys aga More

by ROMONENA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 03, 2025

Great staff, courteous, easy in and out, comfortable waiting room area! Great drinks options, It could be better if some healthy snack options or some fruits in waiting area like oranges or apples. It c More

by CCHAKIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham service manager
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May 05, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the thoughtful review! We’re so glad to hear you had a positive experience at Covert Cadillac Bee Cave and that Wade Higginbotham provided you with excellent, courteous service—he’s a valued part of our team. We also appreciate your suggestion about adding healthy snack options like fruits to the waiting area—that’s a great idea and exactly the kind of feedback that helps us improve. Thank you again for your kind words and for choosing us!

April 29, 2025

It was good but definitely could be better. I had some issues because it was a bad communication. Salesman was very good, but the issue was on the Managment responsibility. More

by mygenieangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adler Guinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. We’re happy to hear that your salesperson took good care of you, but we’re sorry to learn that communication issues affected the rest of your visit. Your feedback is valuable and will be shared with the management team to help ensure better communication moving forward. We appreciate your honesty and the opportunity to improve.

April 28, 2025

Highly Recommend! Alexander Davis was great to work with and went above and beyond to ensure we selected the best car for our family and also got the best deal possibl More

by SDB1995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for the great review and recommendation! We are thrilled to hear that Alexander Davis made your experience at Covert Cadillac Bee Cave so positive. Our team is committed to helping every customer feel comfortable and confident throughout the car-buying process, and we’re glad Alexander went above and beyond to assist your family in finding the perfect vehicle. We appreciate your trust in us and look forward to serving you again in the future!

April 26, 2025

Salesman, Adler did good and was professional just missed to tell me something about transportation of my vehicle. I know this is the upper management decision (bad decision!) More

by mygenieangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adler Guinn
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. We’re glad to hear that Adler provided you with professional service. We do apologize for the miscommunication regarding the transportation of your vehicle and understand how frustrating that must have been. Your comments are important to us, and we will be sure to review this situation with our management team to help ensure better communication moving forward. We appreciate your business and the opportunity to improve.

April 26, 2025

Quick service and always willing to help out. Friendly staff, comfortable waiting room. Would go back again! More

by jaya4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the wonderful feedback! We’re happy to hear that you enjoyed the quick service, friendly staff, and comfortable waiting area at Covert Cadillac Bee Cave. Our team is always here to help and make sure your experience is as smooth and pleasant as possible. We truly appreciate your support and look forward to welcoming you back again soon!

April 25, 2025

Great customer service, they went the extra mile to insure we were satisfied with our purchase. More

by john_hale74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience and that our team went the extra mile to ensure your satisfaction. At Covert Cadillac Bee Cave, providing exceptional customer service is our top priority, and we’re grateful for the opportunity to assist you with your purchase. We look forward to serving you again in the future!

April 24, 2025

They were very friendly, attentive, communicative and caring. The restroom was clean and well equipped. The waiting area was stocked with chilled bottles of water, snacks and hot drinks. They gave me a More

by BFRANKLIN_TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada is awesome to work with!
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you continue to receive the friendly, attentive, and caring service that we strive for at Covert Cadillac Bee Cave. We’re also glad you enjoyed the amenities in our waiting area and that your loaner vehicle met your expectations. Jennifer will be especially happy to know she helped make your visit a positive one. We truly appreciate your loyalty over the past two years and look forward to serving you for many more!

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